Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 850 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made several purchases from Clair de Lune last month, and have found the products to be of really high quality and postage really quick. I did have one issue with one parcel and the customer service was fantastic, I had really speedy replies over e-mail and the issue was resolved in minutes. Really helpful!”

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“Good value, good quality product”

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“Had no problems.”

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“Extremely disappointed!! As, I never received my goods. The fed ex courier service has lost my parcel and still yet today I have not heard from their company. Where my parcel is? Felt really upset as it was a baby shower present I could not give it to her. This left me unhappy!”

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“Delighted with the moses basket & stand. Perfect for what my daughter & son in law need as they are expecting their first child. It is of good quality and a reasonable price.”

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“Very happy with my order, great quality and fast delivery.”

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“Lovely products”

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“Very difficult to assemble. Instructions advise to use hand screw driver to insert screws into the wooden base to avoid any damage to the wood, unfortunately screws provided are too wide and the wooden base has much narrower hole in them therefore makes the job near impossible and would give wrist sprains! The overall look of the basket is nice but the base does not have a trademark stamp of clair de lune on it so seems as if bought from any random shop.”

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“Quality was slightly disappointing and didn't arrive on next day delivery.”

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Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Great Moses basket! Would recommend!”

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“l'elastico che regge la cappottina è arrivato rotto”

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Hi Adamo, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Ordered the dimple palm moses basket and rocking stand along with the hundred blanket and 2 sheets for mattress. The moses basket is poor quality very flymsey and looks cheaper than the pic online.... the white dimple sheet hood is terrible and the coverlet has no attachment to secure it iver the top of the moses basket so nothing like the picture. Order was also missing washers for screws so these were dispatched separately. Unfortunately we had already assembled the rocking stand as baby is due and have now been advised this is none returnable so now we are left with a stand we cannot return. Had to buy a different moses basket which the stand wouldn't fit. Not very happy with overall experience would advise against the product I bought as doesn't look like the pic online.”

Helpful Report

Hi Kim, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I have a Moses basket and misplaced a part on it, emailed them to ask for replacement and I offered to cover cost, they emailed back quickly and said they will resend at no extra cost to me, fantastic service, thank you to Jessie James at customer services”

Helpful Report

Hi Tara, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I was at a loss about what to do as I had bought a Clair-de-line Moses basket from an on-line store who were unable to help with the parts I needed. I sent an email to the customer services at their website and the response was fantastic. The lady was kind and showed interest in my need for help. She dispatched the parts without charge. What a fantastic service.”

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Hi Merryl, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Excellent customer service have used with both my first and second baby now and cannot fault the products and price !”

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Hi Rachel, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Very helpful and quick to respond excellent service and very quick delivery. The quality of the parasol is very good.”

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Hi Keanna / Sam, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I ordered a bundle deal Moses basket with rocking stand, unfortunately there were a small pack of fittings missing.. Clair-de-lune have such fantastic customer services.. was easy to get in touch, had more or less immediate response and the items I need are being posted and should arrive the next day. Our order arrived very prompt so I have no doubt that the fittings will arrive quickly also. Very helpful and the product is absolutely gorgeous and good quality.”

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Hi Kayleigh, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“The mattress that came with the Rachel Riley set is beyond bad. I may as well lay a sheet of rock for my baby to sleep on. I don’t see why I need to upgrade to a better mattress and pay £20 for the honour! I have ordered a custom made one to avoid the disappointment of Clare de Lune”

Helpful Report

Hi Ricardo, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I ordered a Bumper and Quilt set from Clair de Lune, the items are of surprisingly poor quality, uneven padding and stitching. Both items have been tightly packed and are covered in creases, but they cannot be ironed, returns process is unwieldy and costly. I'll not use this company again.”

Helpful Report

Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I emailed Clair de Lune on the off chance they could help, I'm due my second baby and upon funding my moses basket found a strap off the stand was damaged. I received a reply within 24 hours from a lovely advisor called Jesse who asked me to confirm what stand it was, again after a quick reply I was told replacement straps were ordered for me free of charge. I have never contacted a company and received such straight forward, genuine and warm replies and the whol issue resolved after just 2 emails. It really is customer service like this that brings repeat custom and I've already been recommending the company to other mums I know due with babies soon. Thank you so much.”

Helpful Report

Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

Clair de Lune is rated 4.4 based on 850 reviews