Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with a Moses basket that was damaged upon arrival, and the representative that I emailed was quick to respond, and immediately got a replacement processed to be sent out to me! This was all done within an hour! Great customer service!”

Helpful Report

“I have recently ordered a grey waffle palm Moses basket and stand, it is even more beautiful than it looks on the website and can’t wait to use it for our little one and speedy delivery too. I also ordered a fur hood for my pram accessory which was equally brilliant also the only thing was there was a mix up in colours and I received the wrong one. I emailed the company straight away who looked into this for me and they are now sending out the correct colour but told me to keep the incorrect one as a spare. They are a lovey company and I will not hesitate to use them again and would highly recommend them :)”

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“I ordered on Friday a white wicker Moses basket a white rocking stand and fitted cotton sheets my order has justed arrived and I'm very pleased with them the basket is very nice can't wait for are grandchild to arrive great service and fast delivery many thanks”

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“Got sent wrong order wasn’t the best for the price won’t be ordering again.”

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“I purchased a moses basket & stand with a bath towel & I am very happy. The quality and softness of the material are superb. Cant wait for our 1st great grandchild to arrive in August.”

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“Arrived quickly, but I ordered the wrong thing. Items are awkward to return I will have to make a 40min round trip to take to a collect+ point. Shame the post office wouldn't be sufficient, it's just a frustrating thing with a newborn.”

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“Quick and easy site to use. Good value for money.”

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“Really happy with my purchase quality and service thank you .”

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“Lovely Moses basket, a couple of pieces were missing; a screw and a nut”

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“Lovely quality moses basket!”

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“My order was delivered to the wrong address and when I sought a refund I didn't get responses for almost a week. It's a shame as the products look lovely and eventually the person who arranged my refund was really nice but you have to chase to find out what is happening and I find that quite disappointing.”

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“Strong Moses basket, in perfect condition.. happy with our purchase.”

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“Excellent customer service from Jessey James from start to finish could not fault her at all clear and prompt responses commendable service Thank you Jessey”

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“I purchased a Moses basket through a third party and didn't have instructions for the hood I contacted Clair de lune as they were the supplier and dealt with JesseyJames whose customer service is commendable nothing was any trouble at all she dealt with my complaint efficiently and was very focused on giving a good customer experience the issue was resolved very quickly excellent customer service thank you Jessey James brilliant”

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“I'm very happy with Clair de Lune. I first bought the wrong sized mattress on the weekend and promptly emailed them to cancel the order. A very nice staff member replied to me on monday to say the order had been cancelled and i'd get a refund which I've now received. on the same monday, I ordered the right sized mattress and other items i needed. I got them today (wednesday) and I'm so happy with the quality of everything! beautiful and great products.”

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“I had two issues that jess dealt with personaly on 2 separate occasions. Both was dealt with quickly and efficiently. I cannot fault her customer service skills. She is polite friendly and when she said she was going to do something I had no doubt she would. Great asset to any team. Safe to say I will be ordering futher products. Great work jess 👏👍💪👌”

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“I ordered a palm Moses basket which was delayed due to FedEx. I emailed to ask for advice and spoke to Jessey who was amazing and arranged for an upgraded basket to be sent to me which I was not expecting at all. A really great customer service and I couldn’t recommend enough. Thank you!”

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“Great quality product, great customer service and super fast delivery. Thank you very much Jessey & team.”

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“Ordered my baby’s changing bag off of these, received the wrong one and one of the lovely staff (her name is Jess) helped me resolve the problem and has sorted the problem out so quickly and was so so helpful! If you see this Jess, thank you so much for your quick response and for resolving the problem. :)”

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“I had a problem with my moses basket not sitting in the standing properly. Jessey James has gone above and beyond to help rectify this problem. Even though I didn't buy the moses basket directly from them. Absolutely outstanding customer services. The delivery was fast and efficient.”

Helpful Report

Clair de Lune is rated 4.4 based on 935 reviews