Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 852 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with them today and placed order was super impressed. Natalie on customer services was amazing. A great example of customer service at its finest. Lovely products too”

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“Amazing product & delivery”

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“Beautiful Moses basket that feels lovely and soft, such a good quality finish. Customer service is great too, will definitely use them again!”

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“Just beautiful”

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“Crib was a good price but box was damaged in transit and mattress was missing. Emailed the company and Natalie sorted it immediately and a replacement mattress arrived next day. Excellent customer service.”

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“Never received items had to contact customer services. Lots of hassle sadly.”

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“Really quick service and delivery. Will be ordering more products”

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“Great customer service, quick and prompt delivery. All smiles!”

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“Great quality, fast delivery.”

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“Fast delivery Great service Problem solved very quickly and easily Beautiful products”

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“Why do you include a 2.0 cover which my 5lb baby managed to kick onto his face. It doesn't tuck in so is dangerous. HV recommend cellular blanket and it would have been nice to have one that matched.”

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“Purchased the Claire de lune wicker pod and deluxe stand. Excellent quality and beautiful looking product. Went to build it again for my second child and had misplaced the screws. Excellent customer service when queried what screws to use, Posted some out to me free of charge the same day. Thank you :)”

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“excellent service provided”

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“The most unprofessional and useless company I have ever had the misfortune to deal with. They caused me a lot of stress before my baby was born and even now, 2 months later, they are completely unhelpful. Oh and they also think they can charge "just £99" for a replacement basket liner! What a joke!”

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“Having waited 11 days for the bedside crib without any communication regarding production delays, we called to check regarding any issues. We were promised a call back which didn't happen. When I rang back I got the star that is Natalie who took charge of the problem and had the crib on FedEx for delivery the next day, keeping us informed along the way and a lovely person to boot! Unfortunately on arrival the crib was quite sharp on the weaving around the back of the cot so we needed to return it. We were promised a label via email for next day collection - the label didn't arrive. Thankfully this morning Natalie answered the phone and sorted it out in seconds. 1 star for products and customer service in general as the phone is answered quickly.. 5 stars Natalie, your colleagues should follow your lead, you're a joy to deal with, thank you.”

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“The Moses basket was very poor quality the hood doesn’t stay up and when I try to pull it up the back of the hood comes up.”

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“Spoke to customer service about an issue with a product of which they informed me how to go about sorting a replacement. All handled extremely quickly and efficient. Very lovely customer service department. We have several products for our baby - very trusted and the best!”

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“Brilliant customer service. Had an issue with a product. Spoke briefly to customer service who informed me how to arrange a replacement and was able to get it sorted extremely quickly. We have several products of Clair de Lune for our baby and they’re the best!”

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“The product is a reasonable price and the quality is really good. One happy customer. I had a query and contacted Claire de Lune via email. They replied promptly and provided great customer service. Would definitely recommend and use again. I can’t wait to put my new baby in her gorgeous moses basket once she’s here!”

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“The Clair de Lune products are luxury and fabulous for baby. The staff are absolutely lovely, so kind and helpful (thank you natalie) I would definitely recommend to friends & family.”

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Clair de Lune is rated 4.4 based on 852 reviews