Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 850 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I actually like the Moses basket that I have, I am very disappointed with the customer service and also the actual process of putting the Moses basket together. It arrived impossible to put together - nothing fit together despite following instructions. If we hadn’t have drilled our own holes just to make it functional it wouldn’t have fit together at all. I sent customer service an email to complain about this and never heard anything back which is really very disappointing. I also ordered 2 baskets and returned one. It has been 2 weeks since the tracking shows they have received the return and I am still waiting for a refund and having to chase this up. As of yet no money has been returned to me, in this day and age 2 weeks is a very long time to wait to even have a refund acknowledged by a company. Overall- Nice products if you have the patience to put them together but the customer service is severely lacking.”

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“Ordered online as a gift . Box came ripped with screws missing , emailed customer service who have sent the wrong screws. Quality of product is bad and parts incorrrect and screws that were sent are incorrect. Wouldn’t recommend refusing to refund also 0/10”

Helpful Report

Hi Emma, We're really sorry to hear this. The customer services team have worked hard to resolve this issue for you by way of instructions/replacements. We understand that it was a gift for a friend and we have offered a refund. Please contact us again if you're not satisfied with the resolution. Kind regards, Clair de Lune Team

“Excellent customer service. There was an item missing from my order which was quickly sorted out when I contacted the company.”

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“Delivery/order easy and quick. Mattress was excellent however the fitted waterproof mattress protector was too tight and was unable to use.”

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“Very quick service. Good quality. Would definately recommend.”

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“Absolutely thrilled with our beautiful Moses basket.Arrived quickly Perfect.ly packed.Cant wait to see our great grandchild in it .Super company to deal with..”

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“Good product, price, delivery. I fully recommend it.”

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“Great service and delivery.”

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“Very pleased with the quality of the basket and delivery. Delivery had to be delayed as the baby decided to arrive delivery day!”

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“Quality merchandise, good value for money, easy to order, quick return policy.”

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“not suitable for strollers didn’t fit at all paid next day delivery got it 4 days later do not recommend”

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“Brilliant service from start to finish. The moses basket and stand was beautiful, so we'll made, gorgeous!!”

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“Absolutely love there things, very good quality”

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“Customer service was 10/10. Robyn dealt with my query swiftly and efficiently resolving my issue of requesting spare parts which was causing me anxiety!! Also the email was answered within 24hours which you dont see with companies these days!”

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“There is no place like Clair de Lune , best products ever, I just wish they would come back 😭😭😭”

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“Wonderful products and excellent customer service when we had an issue with one of our orders. The customer service representative has helped us with our issue in a timely and friendly manner and also spread a little Christmas cheer too. We will definitely be ordering from Clair De Lune again and will recommend to friends & family based on the quality of products and customer care when things aren’t quite right.”

Helpful Report

“So, received my order and was damaged sadly. At this point I was frustrated, However -chloe from customer services helped with sorting out a replacement. Just before Christmas. Gone above and beyond. Excellent customer service right there. Thank you so much”