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Clair de Lune Reviews

4.4 Rating 848 Reviews

83 %

of reviewers recommend Clair de Lune

Company Reviews

Product Reviews

4.4

Based on 848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Clair de Lune 5 star review on 8th November 2024

Clair de Lune 5 star review on 27th October 2024

Clair de Lune 5 star review on 20th October 2024

Clair de Lune 5 star review on 8th October 2024

Clair de Lune 5 star review on 8th October 2024

Clair de Lune 5 star review on 7th October 2024

18

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Sage Green Organic Palm Moses Basket with Rocking Stand for my daughters surprise baby shower. I was very impressed, it was just like the picture, it looks lovely and the colour is so nice. My daughter absolutely loved it, she is so happy with it.”

Clair de Lune 5 star review on 16th August 2024

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The lion themed blanket is so soft and the hooded towel is the perfect size and also soft to the touch. I am sure my daughter's friend will love both once her baby is born.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Quick delivery, reasonable price for the standard and quality of the Moses basket. Great deals and easy to use website. Can’t wait to start using my Moses basket when our little one arrives”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“I will definitely buy from this company again. Very good quality and packaged in a nice box. Very fast delivery.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Products I ordered were all very good quality. I’d already got the Clair de Lune Moses basket that I brought for our daughter 28 years ago, so we needed a stand It’s beautiful. We’re going to use it for our grandchild in October. I was pleased with overall service too.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“first time purchase and the quality seems very goof.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“first time purchase and the quality seems very goof.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Absolutely adorable items! All practical and functional as well.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“My daughter had been given a very large old Moses basket and it needed to be covered. I bought this and it is brilliant. It’s very stretchy fits perfectly.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Lovely items and timely delivery”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“I ordered a 'set' of a moses basket waterproof sheet and pack two sheets and was given the option of Palm or Wicker size. Upon arrival the waterproof sheet was perfect but the sheets were bigger and therefore were baggy around the mattress. When I questioned this I was told the sheets were a standard size so not sure why it asked you to tick the size of basket you owned? Added to this was a postage cost to both order and return which ultimately cost more than the order itself. It was a very disappointing response and sadly I won't be ordering again in the future.”

Helpful Report

Apologies you were unhappy with the service Moira, if you would like to discuss this matter further please do not hesitate to contact customerservices@clair-de-lune.co.uk. Customer Service Team

“The Moses basket was delivered promptly and well packaged. The basket was great quality and well priced compared to similar on the market.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Great quality chair. Comfortable and good looking. Easy to clean. Straps are secure. Overall a great chair and would recommend.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Excellent quality”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Excellent quality”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Beautiful! ❤️ All right”

Clair de Lune 5 star review on 8th August 2024

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Absolutely excellent service”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Great range of products to choose from. Delighted with the Moses basket and will definitely shop again”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Really nice high quality products. First time buying from here, but definitely not the last! :)”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Lovely item. Bought as a gift and friend very pleased with it. Sturdy and cute. Classic design”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

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Clair de Lune is rated 4.4 based on 848 reviews