Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

“Excellent moses basket sheets, really good value for money!”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Items are all fantastic & arrived really fast. Really happy.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“Speedy delivery, lovely quality and great price point. We ordered a moses basket bedding set. We already have a moses basket from Clair de lune that we are very pleased with and just wanted an extra set. Would definitely recommend purchasing from Clair de lune.”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“The folding crib is beautiful and looks just as nice as it does in photos and I don’t regret buying it. Im hoping to use it downstairs instead of a Moses and my babies outgrew them in weeks previously. However, I did have to chase Clair de Lune as I didn’t hear anything for 6 days after ordering about dispatch but emailed and got a reply from customer services straight away and it was then dispatched. I built the crib and I thought that it would fold and stay folded up but it doesn’t, you have to have it placed between two objects to keep it folded. I again emailed customer services who suggested “ Thank you for contacting us. The bolts of the sides will need to be loosened off, fold the crib and then tighten the bolts again.” But after trying this, it didn’t work as the holes do not match up on the crib for this to work, but the holes match up when it’s unfolded to keep it together. So I can’t really use the “fold up” feature. Not sure if I’m doing something wrong but after looking again at it, I can’t see what it is.”

Helpful Report

Hi Kelsie, Sorry to hear about this. If you are still having problems with the crib please do not hesitate to contact us via our customer service email that you have previously contacted us on. Customer Service Team

“I received the products from Clair de lune and was very impressed. I’m a new foster carer to babies and small children of various ages so I haven’t bought any baby products for many years as my children are adults. I love the variety, quality and cost of clair de lune products. I will definately be buying more in the future”

Helpful Report

Thank you so much for the lovely review. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us. We're really glad you love your product! Many Thanks The Customer Service Team :)

“I ordered some marshmallow baby blankets to embroider for a friend for her kittens. Well, so soft, nicely packaged, arrived quickly. Will order again. Such a lovely product”

Clair de Lune 5 star review on 23rd July 2024

Helpful Report

Thank you so much for the lovely review and gorgeous picture! We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Product is exactly as described, really beautiful moses basket cannot fault it at all. Delivery was brilliant came within three days of ordering so super fast. Fantastic value for money and a sturdy product, would definitely recommend to friends and family.”

Helpful Report

Thank you so much for the lovely review and gorgeous picture! We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Just perfect,and exactly as described also an excellent price would highly recommend.”

Helpful Report

Thank you so much for the lovely review and gorgeous picture! We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Excellent service everything we received was beautiful and good quality. Would highly recommend”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Such a beautiful designed moses basket, got many compliments love it”

Clair de Lune 5 star review on 22nd July 2024

Helpful Report

Thank you so much for the lovely review and gorgeous picture! We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Fantastic service, quality of goods received excellent and reasonably priced. My niece was thrilled with them .”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Fantastic service, quality of goods received excellent and reasonably priced. My niece was thrilled with them .”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“item’s arrived on time and very good quality 👍”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“I like buying British made so this company is perfect. Plenty of choice and it's easy to buy bedding as you know it will fit.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about you wanting to support British makers! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“I have a few Clair de Lune products and especially love the organic range. A word of warning about the natural wicker Moses basket - it creaks when you try to put baby down so you have to be extra careful transferring! The sleeping bags are great, however the zip is very low quality. I’d happily pay more for better quality fittings, especially because it’s one of the only organic sleeping bags on the market!”

Clair de Lune 5 star review on 21st July 2024

Helpful Report

Hello, Thank you for taking the time to leave us a review and the gorgeous picture too. If you would like to discuss this issue further, please do not hesitate to contact us directly customerservices@clair-de-lune.co.uk. Thank you, Clair de Lune Customer Service Team

“I ordered a Moses basket, very good quality, well packaged. Can’t wait to have my baby to see her in it. Very happy with my order overall”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Speedy delivery, very nice products. Moses basket and stand are sturdy.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“The folding crib is beautiful and looks just as nice as it does in photos and I don’t regret buying it. Im hoping to use it downstairs instead of a Moses and my babies outgrew them in weeks previously. However, I did have to chase Clair de Lune as I didn’t hear anything for 6 days after ordering about dispatch but emailed and got a reply from customer services straight away and it was then dispatched. I built the crib and I thought that it would fold and stay folded up but it doesn’t, you have to have it placed between two objects to keep it folded. I again emailed customer services who suggested “ Thank you for contacting us. The bolts of the sides will need to be loosened off, fold the crib and then tighten the bolts again.” But after trying this, it didn’t work as the holes do not match up on the crib for this to work, but the holes match up when it’s unfolded to keep it together. So I can’t really use the “fold up” feature. Not sure if I’m doing something wrong but after looking again at it, I can’t see what it is.”

Helpful Report

Hey Kelsie, If you would like some further assistance with this issue please do not hesitate to get back in touch with our Customer Service team, customerservices@clair-de-lune.co.uk. Many Thanks The Customer Service Team :)

“Beautiful item (star wrap) - already had in 0-6 and just ordered in 6-12 as it is THE handiest item to have for wrapping up baby easily and warmly. I recommend these to all my pregnant friends!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service and it is so lovely to hear about the experience you have had with us! we hope you love your products just as much as we do! Many Thanks The Customer Service Team!

“Fits perfectly to my mosses basket, perfect mosses basket mattress for my son’s comfort.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews