Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 852 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clair de Lune is an excellent company that provides quality baby accessories at a very competitive price. Their customer service is second to none. I bought two Moses baskets with stands last year for my twins, one of which developed a problem with one of the dowels. Even though the crib was out of warranty, the affected part was replaced free of charge. Very happy customer.”

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“Really great price for great quality product. We're using the folding breathable crib for our son and he loves it as much as we do. Feel so much safer having the mesh panels on the side and I haven't seen anything like it anywhere else! Speedy delivery too! Highly recommend!”

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“The quality of the products are fantastic! Such value for money. The range is has something for everyone I’m really impressed with their collections. Service was great, professional & friendly. I would recommend.”

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“Purchased a Moses basket, towels and some beautiful blankets from Clair de Lune, amazing quality products, love them.”

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“great customer service and value for money products. Highly recommended.”

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“My bedside crib just arrived and it’s absolutely gorgeous. I am so happy with the quality of it.”

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“Amazing service, girls so professional and friendly. Will certainly be buying from again. Love the products xx”

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“If your looking for good quality, long lasting baby bedding Clair de Lune is the best! No matter how many times you wash their bedding it always come out looking brand new!”

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“Fast delivery everything as described! Very happy”

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“I revived a Moses basket that was not steady on the stand! I emailed and was advised that I would receive a new one nearly two weeks ago! My baby has now arrived and it’s still not here! I’ve not even had an email response from my latest email! Appalling service”

Helpful Report

Hi Leanie, Thank you for getting in touch with us, we're very sorry about the circumstances. I have passed this across to the head of Customer services and she will be in touch with you ASAP to get the replacement to you. We sincerely apologise for any inconvenience caused.

“I ordered fitted white sheets for the Moses basket, I didn’t receive my order confirmation and chased this up, wasn’t impressed with the fitted sheets as they are more cream than white!”

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“Great quality blankets”

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Thank you very much for the positive feedback :)

“Paid for a mobile cot, cot bedding and a set bedding for a Moses And never arrive the set bedding For Moses and you still charge me for that !!! Send a messege and never get a answer back, I wont buy anything again from you.”

Helpful Report

Hi Angelica, Thank you for taking the time to leave us a review, we're very sorry that we've let you down on this occasion. I have spoken with the customer service team and they'll get in touch with you ASAP to resolve this. Please accept our sincerest apologies.

“Always a speedy delivery of quality products for a great price :)”

Helpful Report

Thanks Rachel! We hope you enjoy your products :)

“Good quality products, just not enough variety in each category.”

Helpful Report

Hi there, thank you for taking the time to leave us some feedback. Please let us know what else you'd like to see from us and we'll certainly pass on to our New Product Development team :) Thank you!

“Lovely changing bag very pleased with it. I had some problems with the order not arriving. I ended up having to chase it up by which time the colour I wanted was out of stock, but the alternative I was offered is fine and arrived a couple of days later.”

Helpful Report

Hi Diana, Thank you for taking the time to leave us a positive review, and we're sorry that your order was delayed, and replaced with an alternative. We hope you enjoy using your changing bag!

“All products arrived in good time and as described. Good quality products at affordable pricing”

Helpful Report

Thank you Michelle, our machinists will be very pleased to hear this :)

“Great service beautiful noah pods”

Helpful Report

Thank you very much! We make all the bedding and dress the Noah pods & Moses baskets in our Manchester factory :)

“The fast delivery was good but tge blanket i ordered was unfortunately a lot thinner than i expected so in one way not great value for money but the moses basket mattress is good quality and fitted perfectly and was reasonably priced”

Helpful Report

Hi there, Thank you for your feedback, we'll take a look into the blanket.

“Excellent value for money and very good quality”

Helpful Report

Thank you, Jennifer!

Clair de Lune is rated 4.4 based on 852 reviews