Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 852 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the quality especially for the price we paid. Missing fixings, misplaced screw holes, very thin mattress, ill fitting mattress sheets!!!! We returned the Moses basket for a full refund.”

Helpful Report

Hi Lisa, We are really sorry you are unhappy with the quality of the products you received. We will have our production manager look into this immediately in order to prevent this happening in future. Thank you Natalie & The Clair De Lune Team.

“Beautiful waffle Moses basket, very good quality, as good as those I’ve seen in high end store, fraction of the price though.”

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Really glad you’re happy with your purchase. Thank you, Natalie & The Clair De Lune Team.

“Very helpful resolving a query I had.”

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“Better instructions, a bit confusing”

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“Very happy with purchase delivery was when stated would recommend”

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“Ordered the Palm Moses basket and what was advertised as a quilted liner. The basket is lovely but the liner is NOTHING like the image and doesn't even hold tight onto the basket so when under a cover creases and looks ridiculous. Been waiting for a "phone call" as advised by their Instagram team for 3 weeks. No reply via email.”

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“My order came the next day, I am delighted with my sheets, blanket, pram set and towel lovely quality. I had a reason to speak with Natalie, customer service was excellent. I will definitely shop Clare de lune again.”

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“Excellent service and really happy with purchase.. Reasonable price and prompt delivery.”

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“Would like to say a big thank you to all at Clair de line had the pleasure of speaking with natalie today to help me with a wee blanket for my wee grandson who has some health issues at the minute with speaking to natalie her and the tram sorted it out can not thank them enough one happy mummy grandson and granny tonight well done all xx”

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“Very happy with our order. Arrived quickly, everything looks great.”

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“I can highly recommend Clair de Lune.This was my first order and I was absolutely delighted with the Over the Moon cot I ordered.The quality and look is stunning and the delivery was very quick too.I will most certainly use this company again. First class all the way. Well done.”

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“The quality of the the New mattress is amazing, when I had a slight delivery issue , customer services resolved it instantly. A pleasure to purchase from them.”

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“Couldn’t recommend Clair de Lune enough. Moses baskets are such amazing quality at such a great price Team could not be more willing to help. Looking forward to our next purchase”

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“Hi I just want to say a huge thank you to Charlotte and Natalie for their excellent customer service and dealing with my problem as quick as possible. I had an issue with my order and spoke to Charlotte and Natalie who arranged for a new delivery and collecting of the first order the very next day. An extra thank you for the lovely blanket too. The new item appears to be fine I give it a quick check over. I hope you can agree the item returned did have a few strange marks on it. Despite that it wouldn’t stop me ordering anything from you again. If anything it reassures me your customer service is great and your staff are efficient and caring for their customers. Massive thank you again Claire”

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“Got the mattress I needed. It arrived promptly. Love the CdL moses basket.”

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“We love our Noah pod from Clair de Lune! It’s just what we wanted! It’s beautifully made and looks so classic. They were great at communicating and even gave us a ring when it was only going to be a day later than we expected. Thank you very much, will be purchasing again! :) xx”

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“Quick delivery and arrived in perfect condition. Very happy with the service.”

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“Customer service is what makes this company Natalie and the team went above and beyond when our moses basket went missing due to a stupid delivery companies mistake once the situation was explained the next day we received a new product restoring our faith in the human race nothing is too much trouble they now have all of my business #bekind well you nailed it”

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“Great service was notified that my parcel was running late”

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“Delivery was fast unfortunately the stand didn't come with any instructions so took a while to build due to the different sized screws. Other than that it looks very nice once built, looking forward to our baby sleeping in it once she arrives.”

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Clair de Lune is rated 4.4 based on 852 reviews