Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick and the item fit for purpose”

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“The hood won't stay up & the elastic that you use to put the hood on has now broken so now the hood you can't use even if it did stay up. Really upset.”

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“Lovely product”

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“Nice quality, nice selection, reasonable prices”

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“Never recieved my order, not refunded, resolved or sent another still after nearly a month of back and forth emails about the issue. Feels very unprofessional.”

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“Everything came well packaged and on time. Items are as described, beautiful. Would recommend this company and will definitely be using again. Thank you.”

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“So sturdy and looks really cute. Wanted a Moses basket but with a 2 year old it but wanted something steadier with a 2 year old who runs everywhere. It’s great, the baby also finds it comfy as thick mattress”

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“Such a beautiful product really easy to build but also really pretty to look at. You can have it at any size to fit next to your bed so baby isn’t to high or too low. Highly recommend!”

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“10/10 very happy with my purchase. Great customer service also. Had an issue with delivery which was resolved instantly. Thank you”

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“Great product abs affordable No nuts and bolts provided so contacted abs sent replacements next day delivery Then found them under the baby’s mattress. Maybe don’t put the nuts and bolts in the mattress”

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“Hi I still haven’t received my order paid extra €35customs in Ireland and still haven’t got it”

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“Customer service was great - resolved issues very quickly! Delivery was very quick.”

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“Amazing and friendly staff who are really helpful. The items are just beautiful and the new bedding set looks amazing on our Moses basket. Couldn’t recommend enough.”

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“Very helpful customer support!”

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“Item arrived on time and in perfect condition. Thank You.”

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“I purchased the moses basket and they had a really good offer on, was extremely impressed with the all aspects of the purchase, from the ease of ordering, the dispatch time to the quality of the basket. Would recommend this company. thank you :)”

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“I was gifted a drape basket from a friend, however as I would be using the basket downstairs the drape wasn’t ideal and I wanted a hood instead. I contacted them via Facebook to see if I could buy the hood separately to which they informed me I couldn’t for that basket. However as a gesture they are sending me the attachment and hood anyway if I can make the holes for it myself. Exactly pleased with this customer service.”

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“Excellent service and excellent quality. Great value for money!”

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“Excellent in quality and price.”

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“I purchased this item for my grandson who is due 10th July. I am delighted with my purchase and I'm sure his mum and dad will be too. Beautiful quality.”

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Clair de Lune is rated 4.4 based on 851 reviews