Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company, fast dispatch and amazing products!”

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“Love the products! However had an issue with a missing sheet that came with a cot bed set, received Moses sheets as a replacement and then cot sheets that are too small, kind to send replacements but still short of cot bed sheet that fits :(”

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“Ordered the Moses basket with the marshmallow quilt insert, and rocking stand. Product is of exceptional quality and reasonably priced compared to others on the market, delivery was done via FedEx so was easily track able and delivered within 2-3 days! Excellent service, would highly recommend :-) thanks again”

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“Very unhelpful, lack of clear information on the website and when I contacted them to ask for help they completely ignored me. Now I'm stuck with an item I cannot use, also 16pound for delivery is extortionate. I will never buy anything from this site again.”

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“My order was taking considerably long to arrive and there was no tracking updates so I emailed Clair de Lune and received so much help from Jessey/Jessica. She ordered me the same item again and it was dispatched the same day and delivered first thing the following morning. Couldn’t have asked for better customer service- really lovely and helpful!”

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“We lost the screws/bolts for our bedside crib. I messaged Clair de Lune and an adviser called Jessey was mega helpful and sourced a spare set for me which was posted out 1st class free of charge. It was a massive help for something that was totally our fault.”

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“There were a couple of washer missing from a recently supplied order. One quick message to their Facebook page and the issue was resolved. Washers in the post. Cannot ask for me.”

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“Very impressed with the service provided byJessey, I contacted Clair de lune regarding replacement straps for my Moses basket stand as one of mine had snapped. Within less than 24 hours I had a reply from jessey advising me she would send me replacement straps free of charge as a gesture of good will all I had to do was forward her my address. True to there word I received replacement straps via Royal Mail the next day. I have never received such excellent customer service from anyone, if only there were more people/companies like this one. Many thanks again”

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“Customer service from Jessey James has been top quality. I placed an order which resulted in a delay with one of the products as well as the delivery time scale. However both issues were quickly resolved and I am impressed at the speed, friendliness and professionalism.”

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“Can’t speak highly enough about Clair de Lune’s customer service. We misplaced the set of screws that came with our Moses basket stand and they shipped a new set, free of charge, within two days. We and our happily sleeping baby are very grateful!”

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“I ordered a moses basket with a rocking stand. I put it up a few months later to realise the wrong stand had been sent. I called and spoke to Jessica James who sorted it promptly. I have now got the correct stand being sent out to me and have been able to keep the original stand too. Jessica was polite, apologetic and provide great customer service. Would defintely purchase from this company again!”

Helpful Report

“I ordered 2x pram parasols and did next day delivery . I didn’t receive my package until 2 days after my order and made you guys aware I’d like a refund for the postage . It was dealt by Jessey James very quickly and I was refunded the amount which I was very impressed with how quick and how polite and sympathetic jessey was . I loved my product and although it took slightly longer to receive I was pleased overall with the service and product . Thank you”

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“Product arrived savely and was sufficiently packed. Product was not best quality, the cot bumper had a moon/star/cloud stitching and one thread was connecting the stitching of the moon and the cloud. Any baby trying to grab that can easily cut themselves with that very thin thread. I was a bit disappointed by that.”

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“Excellent Customer service from Jessey. She has been so helpful and found a way to accomodate my request. Always great to see when Customer Service try to answer to specific requests from their customers to fit their needs. Thanks Jessey !”

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“amazing customer service from Jessey James, so helpful and sorted my query promptly. Thank you!”

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“Excellent Customer service from Jessey, courier misplaced my package, very helpful in locating my missing parcel and making priority I got my order. Look forward to ordering in the future.”

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“I had an issue with a Moses basket that was damaged upon arrival, and the representative that I emailed was quick to respond, and immediately got a replacement processed to be sent out to me! This was all done within an hour! Great customer service!”

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“I have recently ordered a grey waffle palm Moses basket and stand, it is even more beautiful than it looks on the website and can’t wait to use it for our little one and speedy delivery too. I also ordered a fur hood for my pram accessory which was equally brilliant also the only thing was there was a mix up in colours and I received the wrong one. I emailed the company straight away who looked into this for me and they are now sending out the correct colour but told me to keep the incorrect one as a spare. They are a lovey company and I will not hesitate to use them again and would highly recommend them :)”

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“I ordered on Friday a white wicker Moses basket a white rocking stand and fitted cotton sheets my order has justed arrived and I'm very pleased with them the basket is very nice can't wait for are grandchild to arrive great service and fast delivery many thanks”

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“Got sent wrong order wasn’t the best for the price won’t be ordering again.”

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Clair de Lune is rated 4.4 based on 851 reviews