Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had ordered the Noah basket with wrap around lining and were delivered the internal lining by accident. On reaching out to Clair de Lune for help I spoke to Jessica who arranged for a replacement basket to be sent out and walked me through the return process.”

Helpful Report

“I received a Moses basket and stand as a gift, when myself and partner had taken it out the box to assemble we notice some paint chips on the wicker & also a small hole on the wooden stand leg. I contacted Clair de Lune regarding this with some photos attached & Jessica promptly arranged a swap on the items. Great customer service.”

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“1 screw was missing from the assembly pack . Offered to send the whole pack out 1st class , same day . Great customer services !”

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“I had a Moses basket stand which was passed down to me. The plastic edging had unfortunately snapped. As it was passed down to me I didn’t have any receipt or anything. I contacted customer service to see if I could buy a spare part given the whole rest of the stand is still perfect and it seemed a waste to just throw it away! Jessica James was extremely helpful!! She arranged for a new part to be sent to me first class. It was extremely easy to sort and she was very fast and efficient with arranging this and with her correspondence!! Thank you so much!”

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“I accidentally ordered the incorrect colour when I placed my Mother's Day order with the special promotional discount and when I called Customer Services, Jess was most helpful in helping me me to recorder the correct items and honoured my discount discount even though the date had already passed. Absolutely thrilled with my item and can't wait to use it. Brilliant customer service from Jess, thank you so very much.”

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“Such a lovely company to deal with. Jess is so helpful and kind. I hadn’t a clue what went with what and she helped me. New momma to be! Looking forward to getting my Moses basket and all the bits to go with it. Thank you 😊”

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“My Moses basket was received in good time. The hood was missing and the customer service team rectified this very quickly. When it arrived we had some queries about fitting the hood and the team were very helpful, even sending my videos on how to do it. Very helpful and efficient.”

Helpful Report

“Unfortunately the basket we received has scuffs all the way round so the grey paint was chipped off which makes the basket look second hand. Our Options were to return and await exchange which was not convenient as baby has arrived or receive paint to touch up the scuffs. I would of been happy with a door step exchange but unfortunately wasn’t an option so had to opt for the paint. The Moses basket/pram sheets are thin and poor quality material.”

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“Fantastic quality , really quick delivery and fantastic prices”

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“Great range, competitively priced with super fast delivery! Thank you”

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“Beautiful Moses basket, efficiently dispatched at a great price. Well done!”

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“Excellent site , good quality products . Would highly recommend .”

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“Beautiful products really pleased with my purchase”

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“The service was very quick and felt luxury. The quality of the bedding and blankets it's lovely.”

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“I have ordered from here many times with no issues at all. The latest order was a wicker Moses basket that had paint chips and they replaced it and collected the item In record time and with no problems at all. Very helpful and extremely good customer service. Thank you really appreciated.”

Helpful Report

“We had terrible trouble recieving our items after the FedEx courier left our parcel outside a commercial property about 5 or more miles from our address. The fault was with FedEx, but Jessica from Clair de Lune still tried her best to assist us in trying to trace where the parcel was, and when we could not, she quickly started to arrange for a replacement to be sent to us (which eventually was not needed). Now we have the Moses basket and stand we are very pleased with them. Unfortunately, there were no assembly instructions included but we were easily able to locate the instructions online, and there was even a video to go alongside them.”

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“I ordered the wrong item in error this was resolved straight away by email by the lovely Jessica James who’s customer service is next to none .”

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“Excellent service! One of the plastic straps on my moses basket thst holds the stand in place had broken. I contacted customer services to see if I could buy some replacements. Jessica got back to me and sent out some replacement staps free of charge and I recieved them the next day! Thank you very much!”

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“Very helpful. I received the wrong item in my order and the team were quick to rectify the mistake and sent me out the correct item within days.”

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“Thank you Jessica, you have been very quick and helpful. I have every confidence in shopping with Clare-de-Lune on the future”

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Clair de Lune is rated 4.4 based on 851 reviews