Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was gifted a drape basket from a friend, however as I would be using the basket downstairs the drape wasn’t ideal and I wanted a hood instead. I contacted them via Facebook to see if I could buy the hood separately to which they informed me I couldn’t for that basket. However as a gesture they are sending me the attachment and hood anyway if I can make the holes for it myself. Exactly pleased with this customer service.”

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“Excellent service and excellent quality. Great value for money!”

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“Excellent in quality and price.”

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“I purchased this item for my grandson who is due 10th July. I am delighted with my purchase and I'm sure his mum and dad will be too. Beautiful quality.”

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“Arrived on time and well packaged. Easy build and looks beautiful. Very happy with our purchase for our new bundle 💙 xx”

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“Delivery was swift, can’t fault the service. The feeding pillow was softer than I expected but I’ve not got anything to compare it too.”

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“Wanted a Moses basket that was out of stock everywhere. Re looked on the website and it was back in stock so called and they confirmed and advised brilliant service”

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“Basket is quite flimsy & was missing two washers that we needed to fit hood correctly”

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“Very very impressed with the customer service, I needed some paint as my sons Moses basket got a few wear and tear marks… chips of the paint and they were very quick to send me out some paint to fix the issue (receiving it the next day) could not fault the customer service at all. I found the woman I spoke to very very helpful and polite!!”

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“Jessey from Customer Service has helped above and beyond my expectation with my request to locate parts I needed re a Moses basket frame. I am so grateful for your help...brilliant service, THANK YOU!!!!”

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“Jessey was extremely helpful. There was a delay with my order and she maintained regular communication and ensured I received my order the baby was due! Wonderful customer service, thank you Jessey!”

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“Absolutely beautiful and sleek designed Moses basket and stand. The best I’ve ever seen!”

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“Still waiting for delivery Was advised to expect it 2nd June!!”

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“Ordered colour pop Moses basket, cheap and tacky would not recommend”

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“Wonderful products and such good service”

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“Bought a wicker Moses basket for my daughter. Looks lovely, good quality and size and sturdy. Hooded blanket and towel I purchased also are soft and nice. Overall really pleased as is my daughter.”

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“Lovely baby-soft blankets. I bought one in grey for evening and one in blue for daytime and had them both embroidered with little verses and baby elephants. Bay Leo loves them and they look very cute wrapped around him. Very reasonably priced too and were even softer after washing.”

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“It was easy to order and the delivery was fast. The Moses Basket I bought was lovely.”

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“Fantastic, item was lovely and more than expected. Would recommend without hesitation.”

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“Bought a Moses basket with stand for my new grandchild and it is just perfect. Arrived promptly and safely. Thankyou Clair de Lune”

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Clair de Lune is rated 4.4 based on 935 reviews