Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 850 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with a Moses basket stand. One of the screws wouldn’t tighten into the hole. I wrote to ask for advice, I was replied to fairly quickly but asked to send a photo of the screw. I have no idea how a photo of a screw helps their team determine whether a screw fits into a hole. But sent the photo, as requested. I have never received a reply to my email. My new Grandson came to stay this week so I’ve had to glue the screw in place, so the stand can be used. However I now won’t be able to pack it away, for next time. Very disappointing.”

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“Great quality products and very speedy delivery!”

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“Everything was very quick delivered !”

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“Love their products”

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“Customer service was terrible, delived to the wrong address I tried to contact them and prove my email was different to theirs but they was very rude and said tough that's what it says to them so that's what it is, also told them the box came very badly damaged once again they wasn't interested and just said that that's the box what more do I want them to do but as it was a gift I didn't want to take it out the packing amd give it unboxed”

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“Perfect product and perfect time of delivery Thank you!”

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“Good communication. Kept me up to date with my order.”

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“Great service from Clair de Lune, quick delivery”

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“Our Moses basket arrived with screws missing so we called straight away to be told we had missed the post on that day but they would be sent the following day, we are still waiting 3 weeks on! Our Moses basket currently can’t be used so let’s hope baby doesn’t come before we can source the screws ourself. Really disappointed.”

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“Bought the white moses basket with deluxe rocking stand and drape. The screws didn't align with the dowelling rods, the rods split, the stand for the drape is flimsy and is not firm enough to stand without looking like it will fall over. The mattress for the moses basket is a cheap and very thin scratching substance that is not a foam and the cover is thin, no quilting or padding and definitely doesn't look like it would manage if a nappy leaked! It looks like any weight baby would feel the wooden woven base of the moses basket if placed onto the mattress! Yes, we messaged the supplier about the issues with the damaged stand and the flimsy thing they passed off as a mattress. No, they did not reply. Yes, we contacted Clair de lune directly! No... No reply from Clair de lune either! So, after spending a good amount of money on a so called, quality product... We now have to buy a new mattress, one that's of a good enough quality and fit for a baby, and we need to buy a replacement stand, one without design flaws and that is actually fit for purpose! So many people have had issues with Clair de lune and had to wait months for returns/spare parts.. Clair de lune... Where should our babies sleep while they wait for you to sort out your shoddy products???? On the floor????? Your after sales service is a disgrace and we will for one, be reporting your products and lack of after care regarding goods not fit for purpose and made from substandard materials and with shoddy workmanship and poor design.. to trading standards. These products are for new born, vulnerable babies! It's not like you sell inexpensive products, they are advertised as quality, but in effect, they are poor... Very very poor. Step up and stop conning new mums out of their hard earned cash!”

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“Unfortunately this time ordering I experienced some problems, 1-2 working days delivery but did not receive order for 3 weeks. I had to chase it up 2 times to be told it was being dispatched that day and it both times it was never sent.”

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“Wonderful service. Initial order arrived with a part missing. Contacted Customer Services and the missing part was quickly despatched. Great communications and very friendly service.”

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“Very pleased with all items.”

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“Good value for the money. Basket is of good quality.”

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“Nice product and arrived on time”

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“Apart from me thinking I had ordered a child’s buggy not a dolls one, it was fine!”

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“Very happy with my purchase of a crib quilt and bumper set and delivery was quick. Thankyou Clair de Lune”

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“I still haven’t received my order”

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“Slow delivery and items missing when it did arrive. I still have no idea when the missing items are going to be delivered. I doubt I will use this company again =(”

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“Lovely basket bought for a gift, my friend was very pleased with the quality. Great value for Money!”

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Clair de Lune is rated 4.4 based on 850 reviews