Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received just a few days ago my son’s box from Clair de Lune I’m so please with the quality of the items, they are superb, very high quality with a good price and I’m sure son will be using them for long time to come. I’d highly recommend Clair se Lune for all your baby’s products! Fast delivery and and fantastic service.”

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“I paid for delivery 1-3 working days after sending 3 emails ringing customer service to request a refund I received my delivery three weeks later”

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“Robin and Jesse have been amazing Between them they have replaced a wrong item extremely quickly knowing I needed the pod for this coming Sat as a baby shower gift Arrival and collection is hopefully happening tomorrow, just brilliant! So efficient I cannot thank you enough I will be purchasing a second moses basket for our second Great Grandchild very soon Thankyou!!! Cora”

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“Chlo has been outstanding. Just wanted to say thanks so much for your speedy response and action in resolving my query. The customer service provided has been outstanding - thank you so much.”

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“Incorrect order which took month to arrive!”

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“Shopped here couple time each time been really good, good quality and price and lovely products”

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“I absolutely loved my item I ordered from this website it was wrapped and packaged beautifully and worth every single penny. I would 100% recommend this store. Fast delivery polite customer service all round superb service x”

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“Lovely quality”

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“Keep sending out defective stock and very difficult to deal with. Takes several days for replies and the staff are pure lazy and problematic. Very small business that can’t keep up with the small demand they have.”

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“Order the pram set, got something completely different, and still waiting for answers”

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“Customer service is 5 start!! Lovely products too! :)”

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“Absolutely love it . Great quality and fast service”

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“Excellent service, fast delivery”

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“customer service could be an experience. Their deliver company ( fedEx) took the initiative to deliver when I wasn't home without even asking if it was ok ( deliver was scheduled for another day) and when I try to reach them it was impossible. I have to dealt with Claire de lune that with no common sense tried to wash hand and not want to take responsibilities and then when I was to the point to ask refund tried unsuccessfully with FedEx. In the end they deliver my item while I was working and as I m living in London risk of stolen package is always around corner. When ur deliver provider is u0nprofessional u have respond of it. Customers don t choose them customers wants just the item they purchased delivered safety!”

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“I ordered a Moses basket, rocking stand and sheet for my daughter who is due anytime now. Beautiful items, so happy with everything. The customer service was amazing also as we’d been sent an incorrect item which was rectified immediately. Would order again 100% Thank you! X”

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“Lovely quality very pleased with my purchase”

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“Super quick delivery!”

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“Item never turned up and trying to get a refund is proving impossible. Avoid”

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“Great product, arrived quickly”

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“Nice product once assembled but assembly of the rocking stand was far more difficult than it needed to be as pre drilled holes were off centre”

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Clair de Lune is rated 4.4 based on 935 reviews