Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 852 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the customer service, reasonable prices, quick delivery. Very happy with the service.”

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“Really nice quality of item I purchased. Came really quick. Quick and easy checkout without any problems. Even got a free gift with my purchase! Chuffed☺️”

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“It's beautiful and gorgeous quility”

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“Noticed after I’d submitted my order last night the basket liner was not what I intended. Spoke to Charlotte, as soon as I was able, who intercepted the order and altered it to meet my requirements; she followed up by sending through an updated receipt to confirm. Charlotte was totally professional, displaying excellent customer service skills and providing assurance. Cannot speak highly enough of the service.”

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“This is my first order directly from this website. The items were delivered today, on time and beautifully packaged with a personalised touch. I purchased multiple items which are all lovely quality and I also received a free baby blanket as part of the Black Friday deal, which was a lovely surprise and an added bonus! I also ordered a Clair de Lune Moses basket last week (through the Amazon website) which is also amazing quality and both my partner and I are extremely happy with our purchases. Thank you, we will be ordering again and have recommended this particular website and Clair de Lune products to friends who are also expecting. Overall, a 5 star service.”

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“Fast delivery, we’re very pleased with our pink over the moon Moses basket, stand & fitted sheets. The surprise blanket that was included was a thoughtful gesture and a great addition to the delivery, thank you. The quality of the fitted sheets are nice and soft. Overall we’re over the moon with our purchase.”

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“First time ordering from Claire de Lune, found the prices really reasonable especially with the sale on. Managed to get 4 crib sheets and 4 cellular blankets for £30 which I thought was great! Fast delivery too.”

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“Hi there, Spoke to Natalie today she’s really kind, was confused with an order I had made yesterday she very kindly helped me solve an issue without me waiting on the phone for so long , I really appreciated her help ,”

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“Fantastic customer service - really helpful and quick to resolve my query.”

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“Amazing customer service. I bought some Clair De lune items from a 3rd party site. The Moses basket I ordered which is lovely was missing the hood attachment screws. I tried for over a month to contact the company I bought it from and no-one replied to me. I called Clair De lune directly and my call was answered within a couple of minutes by Natalie. I explained my problem and she fixed it immediately by sending out screws to me. I also asked about a replacement part for my Moses basket stand (I've lost it, it hasn't broken) and being super helpful also said she would send me out what I needed. I also have a number of sheets which are lovely and soft and wash well. Highly recommend the products and great customer service.”

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“Great customer service!”

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“Lovely baby products. Definitely purchasing more in time”

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“Amazing definitely will be recommending”

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Thank you. Natalie & The Clair De Lune Team.

“Amazing customer service very helpful I’m very happy, thank you Natalie for all your help :)”

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Jessica, You are very welcome. Thank you. Natalie & The Clair De Lune Team.

“Really happy with the folding crib, we got this as an alternative to a moses basket and it looks great in the livingroom. Can't wait for our little baby to arrive and use it.”

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Really glad your happy with you're purchase. Thank you, Natalie & The Clair De Lune Team.

“Natalie was very polite and friendly whilst maintaining a professional approach. She was able to source replacement retainer straps for our Moses basket very quickly for our new grandchild which is due very soon. An excellent example of good customer service. Well done Natalie.”

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Shelley, You are very welcome. Thank you. Natalie & The Clair De Lune Team.

“Very fast delivery Will order from you again”

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Thank you. Natalie & The Clair De Lune Team.

“Amazing! My daughter loves her new cot bed bedding, she’s 2 now and wow do I wish I discovered this when she was newborn! The price is so worth the quality you get from Clair de lune. Will definitely be ordering again. 10/10.”

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Really glad you’re happy with your purchase. Thank you, Natalie & The Clair De Lune Team.

“Poor quality items for the cost, I ordered a moses basket stand amongst other things, which is not sturdy and looked discoloured. The company also do not cover return postage costs, and you also need to call to get a number to be able to return, so much hassle when there are plenty of companies who make a process like this much easier. I Would recommend that you order from somewhere that does offer free returns.”

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Thank you for your review. I did try to call you to get this matter resloved. Could you let me know if you are free today and I can call you when you have a couple of minutes spare. Thank you Natalie & The Clair De Lune Team.

“Very disappointed with the quality especially for the price we paid. Missing fixings, misplaced screw holes, very thin mattress, ill fitting mattress sheets!!!! We returned the Moses basket for a full refund.”

Helpful Report

Hi Lisa, We are really sorry you are unhappy with the quality of the products you received. We will have our production manager look into this immediately in order to prevent this happening in future. Thank you Natalie & The Clair De Lune Team.

Clair de Lune is rated 4.4 based on 852 reviews