Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 848 Reviews

83 %

of reviewers recommend Clair de Lune

4.4

Based on 848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality”

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“Keep sending out defective stock and very difficult to deal with. Takes several days for replies and the staff are pure lazy and problematic. Very small business that can’t keep up with the small demand they have.”

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“Order the pram set, got something completely different, and still waiting for answers”

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“Customer service is 5 start!! Lovely products too! :)”

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“Absolutely love it . Great quality and fast service”

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“Excellent service, fast delivery”

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“customer service could be an experience. Their deliver company ( fedEx) took the initiative to deliver when I wasn't home without even asking if it was ok ( deliver was scheduled for another day) and when I try to reach them it was impossible. I have to dealt with Claire de lune that with no common sense tried to wash hand and not want to take responsibilities and then when I was to the point to ask refund tried unsuccessfully with FedEx. In the end they deliver my item while I was working and as I m living in London risk of stolen package is always around corner. When ur deliver provider is u0nprofessional u have respond of it. Customers don t choose them customers wants just the item they purchased delivered safety!”

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“I ordered a Moses basket, rocking stand and sheet for my daughter who is due anytime now. Beautiful items, so happy with everything. The customer service was amazing also as we’d been sent an incorrect item which was rectified immediately. Would order again 100% Thank you! X”

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“Lovely quality very pleased with my purchase”

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“Super quick delivery!”

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“Item never turned up and trying to get a refund is proving impossible. Avoid”

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“Great product, arrived quickly”

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“Nice product once assembled but assembly of the rocking stand was far more difficult than it needed to be as pre drilled holes were off centre”

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“Fab service and quick delivery of a great quality product”

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“Good customer service.”

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“So impressed very quick delivery,just as well as my little one arrived six weeks early,easy to assemble.fantastic quality at a great price.my little one sleeps so well in it.”

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“Lovely quality products for baby.”

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“Great quality, lovely design and fast delivery”

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“An absolutley beautiful set. Just awaiting the arrival of the bundle of joy who will fill it. Superb quality of the basket and bedding. One of the nicest sets around.”

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“Clair de Lune is a very practical shop to get everything you need for a moses basket or a crib. I found it very convenient that they have different models, options and packages for you to pick whatever suits you best. The quality is fab and I am happy with everything I've bought so far. My only suggestion would be for them to have more eco-friendly packaging.”

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Clair de Lune is rated 4.4 based on 848 reviews