Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks very nice but it's very dangerous very Sharpe piece of wood that stick out of moses basket. I've had to buy a different basket becuase my newborn wasnt comfortable. I wouldn't recommend it's very bad quality”

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“I lost a vital screw for my clair de lune bassinet, I sent an email to sales office and Jessy was a superstar, she offered to put a whole new set in the post 1st class today.....No that's what you call 5* Customer service!!”

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“Absolutely brilliant customer service I got a next to me cot as a gift and one of the parts wasn't there. Got in touch threw Facebook and the part was sent the same day and received the next day like promised.....”

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“The Moses basket itself is great but the assembly of the stand was extremely difficult. Poor instructions and the base didn't come with the necessary holes punched in to stop the rocking motion, which is really annoying! we will make do, but looks like a few corners have been cut by manufacturer on the production and assembly side of things.”

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“No result. I’m very sad”

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“Excellent quality .Excellent price . Fast delivery !!”

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“Very helpful. Very understanding. Had something missing within my parcel, emailed them straight away, they got back to me on the afternoon and solved my problem for me.”

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“A fast effiante service of Jessie. She is most helpful and a joy to deal with.”

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“Brilliant customer support - speedy replies and very helpful.”

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“Customer service was brilliant start to finish. Jessey was a great help and very understanding which made the returns process very easy and hassle free.”

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“Very fast and well informed delivery. Purchased for my niece and her partner for their first baby. The quality is second to none. I'm delighted with everything. Last time I bought Clair de Lune was for the birth of my granddaughter five years ago. So glad your high standard is maintained.”

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“Fast delivery and very affordable only down side the stand that I got is not very stable”

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“Perfect just as described & very fast delivery, I would definitely recommend this product”

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“Umbrella for pram is brilliant and footmuff fits perfectly to both pram and stroller.”

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“I purchased an item through a different company but when I contacted clair de lune they sorted out my problem very quickly with no problem .clair de lune are sending out a replacement, things were sorted very quickly .”

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“The cellular blankets are super soft and of excellent quality. I had ordered two cellular blankets and one was slightly different to the other. When I contacted Customer Services, I found out that one blanket was part of an old stock. I spoke to someone called Jessey James who was extremely efficient and kind. They sent me a new blanket free of charge within a couple of days which is just the same quality as the other blanket that I was happy with. I would highly recommend this company. Thank you Jessey!”

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“Excellent customer service and care. Would definitely recommend, high quality products at reasonable prices. 5stars.”

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“Great service. I had ordered some sheets for my Noah Pod and one of the sheets came with a rip on it caused by the packaging. I contacted regarding it being damaged and was told a new one would get sent out the same week for me. Amazing customer service considering I had gone over the 14 days return policy (blame baby brain!!). Will definitely be ordering again as products are good quality. Thanks to Jessica for helping me out with my replacement!”

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“Fabulous Service. I called Clair de Lune due to the fact that the straps on my Noah Pod rocking stand had snapped. Without hesitation they replaced both straps straight away. It is really nice to receive such amazing customer service. Thank-you so much.”

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“Needed a spare fixing due to me damaging I was happy to purchase but as a gesture of good will they was able to post this too me”

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Clair de Lune is rated 4.4 based on 851 reviews