Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service! I was missing parts, emailed them and it was sent out 1st class that day. Very quick and helpful customer service.”

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“I contacted Clair De Lune today regarding missing parts to a crib that I ordered through a 3rd party provider. I was worried that it wouldn't be resolved as I had failed to get through to anyone at the company I ordered from. Jessey from customer service at Clair-De-Lune really helped me. She took details and arranged delivery for a new crib tomorrow and the collection of the partial box contents of the crib I received. It was so easy to get assistance and such a pleasure to deal with such a great employee.”

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“Thank you so much Jessey for your help, kindness.”

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“Thank you so much Jessey James for your help and support. You were so kind and helpful. I'm so grateful thank you.”

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“Delivery was quick and the item fit for purpose”

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“The hood won't stay up & the elastic that you use to put the hood on has now broken so now the hood you can't use even if it did stay up. Really upset.”

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“Lovely product”

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“Nice quality, nice selection, reasonable prices”

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“Never recieved my order, not refunded, resolved or sent another still after nearly a month of back and forth emails about the issue. Feels very unprofessional.”

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“Everything came well packaged and on time. Items are as described, beautiful. Would recommend this company and will definitely be using again. Thank you.”

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“So sturdy and looks really cute. Wanted a Moses basket but with a 2 year old it but wanted something steadier with a 2 year old who runs everywhere. It’s great, the baby also finds it comfy as thick mattress”

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“Such a beautiful product really easy to build but also really pretty to look at. You can have it at any size to fit next to your bed so baby isn’t to high or too low. Highly recommend!”

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“10/10 very happy with my purchase. Great customer service also. Had an issue with delivery which was resolved instantly. Thank you”

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“Great product abs affordable No nuts and bolts provided so contacted abs sent replacements next day delivery Then found them under the baby’s mattress. Maybe don’t put the nuts and bolts in the mattress”

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“Hi I still haven’t received my order paid extra €35customs in Ireland and still haven’t got it”

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“Customer service was great - resolved issues very quickly! Delivery was very quick.”

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“Amazing and friendly staff who are really helpful. The items are just beautiful and the new bedding set looks amazing on our Moses basket. Couldn’t recommend enough.”

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“Very helpful customer support!”

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“Item arrived on time and in perfect condition. Thank You.”

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“I purchased the moses basket and they had a really good offer on, was extremely impressed with the all aspects of the purchase, from the ease of ordering, the dispatch time to the quality of the basket. Would recommend this company. thank you :)”

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Clair de Lune is rated 4.4 based on 935 reviews