Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 848 Reviews

83 %

of reviewers recommend Clair de Lune

4.4

Based on 848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

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“The Mosses basket was lovely, the photos didn’t do it justice! Great quality product, fast delivery & excellent customer service when I had a query. I would highly recommend.”

Helpful Report

Hi Lucy, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“My daughter has used the blanket that came with her Clair de lune Moses basket since the day she was born- she is almost 2 years old now. It has become her comfort blanket which she uses day and night- and is affectionately known as “Batby”. On a recent day trip, the blanket was misplaced. I contacted Clair de lune via email to see if I could buy a replacement. The lovely lady who replied offered to send out a replacement bucket, free of charge for my little girl. I’m very grateful and beyond happy that they could help. Thank you so much, excellent customer care”

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Hi Maxine, Thank you for your kind review we'll be sure to pass this feedback onto the rest of the Clair de Lune Team!

“Beautiful Moses basket and amazing bundle! What a fantastic offer on such a high quality product, I’m delighted with it!! Just need to keep the cat out of it before baby comes 😆 (it does look super cosy)”

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Hi Jen! Thank you for the lovely review! We can definitely understand why the cat would want to snuggle up! :)

“There refund policy is the worst iv come across ordered a item that was £18.99 £4.95 postage .unfortunately the item was not as described so returned yo my local shop which I thought was free .my statement says still owe £10.95 emailed 3 times no response eventually had to ring to be told was charged £4.95 again and £6.95 to return never came across such extortionate return fees I have literally paid half for the item still wouldn't recommend if any chance you would need to return a item”

Helpful Report

Hi! I'm so sorry to hear about the frustration on returning your item, unfortunately to cover the cost of the Collect+ fee used we do charge a £6 fee which is in our Returns Policy and underneath the return form filled in. Alternatively we do offer our customers the option to return the item directly to us via Royal Mail if they would prefer. Once again I'm so sorry for the confusion caused.

“I place an order on 19/07/2023 and received the email mentioned that they are out of stock for some of products and wait for the shipping from other country with estimates delivery expected by early August. However, I haven’t received my order until now (like a month after order confirmation) I also reply to customer service email on 09/08 but no response since then.”

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“A lovely good quality soft blanket and it arrived the next day, very pleased. Thank you x”

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We're very pleased that you like our products, and thank you for the Lovely review! Best wishes to yourself and family!

Hi! Thank you for the lovely review, so glad that you're pleased with your purchase :)

“Exceptional service and response time by Faye Scally.”

Helpful Report

Hi David, I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“The delivery arrived on time. As we were trying to assemble the stand, we struggled and weren’t sure where we made a mistake. We spoke to Robyn in customer service who was really trying to help us (as much as that’s possible over the phone). It was lovely to experience customer service that actually cared and wanted to help. We’ve now managed to assemble the stand and it looks great :) looking forward to using it.”

Helpful Report

Hi Nikola, I am very sorry for any issued faced with the assemble of your stand, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“The stand isn’t very sturdy, the plastic that goes around the top has to be on the last setting or the basket doesn’t fit on the stand properly because the plastic bumps into the wicker. I don’t think the finish is great on the wicker and all the wadding is visible which I think for the money could be better!”

Helpful Report

I am very sorry for any issued faced with the assemble of your stand, Please do email our Customer Service team at the below and we would be more than happy to assit you.

“Fantastic customer service by Faye. I realised I had ordered a parcel to the wrong address and she quickly redirected to the correct one.”

Helpful Report

I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“I had a little problem with my delivery as it was delivered to the wrong address. The company was quick in replying to emails and phone calls and resolved the matter really well.”

Helpful Report

I am very sorry for any issued faced with Delivery, However I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“The kindest most beautiful souls, thank you for everything you’ve made my little girl the happiest xx”

Helpful Report

Hi Katie, This is so Lovely, thank you very much for your heart warming review! Best wishes to yourself and family!

“Very very lovely products and a fantastic service. I would highly recommend this company again and again!”

Helpful Report

Hi Paul, I am very pleased that our Customer Service provided you with a pleasent shopping experience :) Best wishes to yourself and family!

“We received just a few days ago my son’s box from Clair de Lune I’m so please with the quality of the items, they are superb, very high quality with a good price and I’m sure son will be using them for long time to come. I’d highly recommend Clair se Lune for all your baby’s products! Fast delivery and and fantastic service.”

Helpful Report

“I paid for delivery 1-3 working days after sending 3 emails ringing customer service to request a refund I received my delivery three weeks later”

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“Robin and Jesse have been amazing Between them they have replaced a wrong item extremely quickly knowing I needed the pod for this coming Sat as a baby shower gift Arrival and collection is hopefully happening tomorrow, just brilliant! So efficient I cannot thank you enough I will be purchasing a second moses basket for our second Great Grandchild very soon Thankyou!!! Cora”

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“Chlo has been outstanding. Just wanted to say thanks so much for your speedy response and action in resolving my query. The customer service provided has been outstanding - thank you so much.”

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“Incorrect order which took month to arrive!”

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“Shopped here couple time each time been really good, good quality and price and lovely products”

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“I absolutely loved my item I ordered from this website it was wrapped and packaged beautifully and worth every single penny. I would 100% recommend this store. Fast delivery polite customer service all round superb service x”

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Clair de Lune is rated 4.4 based on 848 reviews