Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the palm paisley moses basket. Really disappointed with the poor quality of the product. The hood doesn't attach well and doesn't stay in place, mattress was small for the basket and palm/wicker strands were coming out. I was expecting a more luxury product but really so many cheaper and better quality products out there. Contacted customer services and felt only option was a return as they couldn't even offer a better quality product. I would've been OK if they apologised and said it was a mistake / one off and offered me something different - even if I had to pay a bit more - but this wasn't the case.”

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“Excellent product , had a small issue but was rectified very quickly and very professionally , great customer service , Thankyou.”

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“A Family member bought Moses basket drape and stand as a gift due to an accident of my own when washing the drape it ended up with a hole and was no longer useable but I emailed and Jessey as managed to get hold of a replacement drape! So happy thanks so much great customer service responded really quick aswell.”

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“I ordered a Moses basket for my grandson it arrived promptly and was exactly as it looked online. I was delighted with the free blanket that came with it.”

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“Jessey James was excellent at sorting out an issue that I had concerning the receipt of the wrong item. I contacted customer services and Jessey ensured that I received a replacement item the next day and the incorrect item was picked up the same day. I could not have asked for better customer service. The item is also of excellent quality.”

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“I got some bit for my new grandchild and it was very quick in coming and very nice so I be buying again for some more bits”

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“I recently bought a Moses basket and stand for my son and his partner. The basket was fine, but sadly there was a problem with the stand. I rang the number on your website and spoke to an actual person (always a bonus!). She was very friendly, took my son's number and email address and contacted him. The problem has now been sorted out and the stand is perfect. Thank you for excellent customer service.”

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“Beautiful well made products. Competitive prices. Great customer service. Would definitely recommend them, extremely pleased with everything bought for my new grandson (pod and Moses basket)”

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“Excellent value for money, good choice and very prompt delivery. Good choice too. Really satisfied!”

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“No fixings for Moses basket stand. Had to wait for them to be posted. Therefore my new grandsons basket couldn’t be used on his first visit.”

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“Made two purchese really pleased with both good value brilliant service”

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“Everything we have bought has been delivered quickly & is great quality!”

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“Nice website very easy to order and quality of goods were very good.”

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“I was told that I would get 20% off my first order and was given the code it said this would come off the price at the end but it didn't and the full amount we as paid fromy bank account I have sent two emails to see if this can be rectified or will I need to cancel order and then reorder to be able to purchase the pushchair with the twenty percent discount?”

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“I ordered a moses basket, sheets, towel and blanket. All items are great quality- exactly as expected- and good value for money. The delivery was really quick, which was a relief as we were relying on the moses basket for our 2 week old to get some sleep :) I would definitely recommend and will be using again.”

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“Have bought this for my son and his partner, baby's not due till January and they are waiting to move into a new house, so it won't be put up until they move but they seemed happy enough with the moses basket”

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“Lovely quality baby towels and love wooden toys”

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“Moses basket was adorable. Great quality & reasonable price. Easy ordering & delivered promptly. My daughter loved it”

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“I had heard fantastic things about Clair de Lune moses baskets, so we ordered ours. The deluxe stand came completely disassembled, so you will have a bit of work putting this together. The predrilled holes were a bit out and so we had to put new ones in so it wasn't wonky. The attention to detail is quite poor. It doesn't feel as sturdy as I'd like, so I am a bit disappointed. The actual basket and mattress is fine. Delivery was okay, they popped in a free blanket which was a nice perk.”

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“Fine, no complaints”

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Clair de Lune is rated 4.4 based on 851 reviews