Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered many items from Clair de Lune over the past 10 years (including Outlets) for grandchildren and have never been disappointed with quality or delivery standards. I recently needed a part for a Moses basket purchased for my latest grandchild and this request was very speedily expedited by Chloe in Sales and Customer Service and received by myself shortly afterwards. Truly excellent customer service!”

Helpful Report

“I ordered a Moses basket -Brilliant quality product delivered super fast and the communication from the company was brilliant - faultless highly recommend”

Helpful Report

“I ordered the Honeycomb Palm Moses Basket at the sale price of £29.99 (usually £64.99) I received a call later on in the day before my order was dispatched that the basket was out of stock and I would need to look for an alternative. The advisor suggested Marshmallow Palm Moses Basket which is £74.99. I thought that maybe the advisor would match the price of the original product because it wasn't my fault that the item was and IS STILL showing as in stock on the website but no the advisor said I needed to pay the difference before the order could be dispatched. I stupidly did this because I needed a Moses basket urgently. I then found a 20% discount code on the website and rang back to have this added on to my order. A discount or a price match should have been offered first by the advisor. Is the basket really out of stock because it is still available on your website or did the advisor call to just make an add on sale?”

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“Lovely Moses basket, can’t wait to try it out with baby!😊”

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“Polite, pleasant and extremely helpful staff”

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“I had a problem with a Moses basket stand. One of the screws wouldn’t tighten into the hole. I wrote to ask for advice, I was replied to fairly quickly but asked to send a photo of the screw. I have no idea how a photo of a screw helps their team determine whether a screw fits into a hole. But sent the photo, as requested. I have never received a reply to my email. My new Grandson came to stay this week so I’ve had to glue the screw in place, so the stand can be used. However I now won’t be able to pack it away, for next time. Very disappointing.”

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“Great quality products and very speedy delivery!”

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“Everything was very quick delivered !”

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“Love their products”

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“Customer service was terrible, delived to the wrong address I tried to contact them and prove my email was different to theirs but they was very rude and said tough that's what it says to them so that's what it is, also told them the box came very badly damaged once again they wasn't interested and just said that that's the box what more do I want them to do but as it was a gift I didn't want to take it out the packing amd give it unboxed”

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“Perfect product and perfect time of delivery Thank you!”

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“Good communication. Kept me up to date with my order.”

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“Great service from Clair de Lune, quick delivery”

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“Our Moses basket arrived with screws missing so we called straight away to be told we had missed the post on that day but they would be sent the following day, we are still waiting 3 weeks on! Our Moses basket currently can’t be used so let’s hope baby doesn’t come before we can source the screws ourself. Really disappointed.”

Helpful Report

“Bought the white moses basket with deluxe rocking stand and drape. The screws didn't align with the dowelling rods, the rods split, the stand for the drape is flimsy and is not firm enough to stand without looking like it will fall over. The mattress for the moses basket is a cheap and very thin scratching substance that is not a foam and the cover is thin, no quilting or padding and definitely doesn't look like it would manage if a nappy leaked! It looks like any weight baby would feel the wooden woven base of the moses basket if placed onto the mattress! Yes, we messaged the supplier about the issues with the damaged stand and the flimsy thing they passed off as a mattress. No, they did not reply. Yes, we contacted Clair de lune directly! No... No reply from Clair de lune either! So, after spending a good amount of money on a so called, quality product... We now have to buy a new mattress, one that's of a good enough quality and fit for a baby, and we need to buy a replacement stand, one without design flaws and that is actually fit for purpose! So many people have had issues with Clair de lune and had to wait months for returns/spare parts.. Clair de lune... Where should our babies sleep while they wait for you to sort out your shoddy products???? On the floor????? Your after sales service is a disgrace and we will for one, be reporting your products and lack of after care regarding goods not fit for purpose and made from substandard materials and with shoddy workmanship and poor design.. to trading standards. These products are for new born, vulnerable babies! It's not like you sell inexpensive products, they are advertised as quality, but in effect, they are poor... Very very poor. Step up and stop conning new mums out of their hard earned cash!”

Helpful Report

“Unfortunately this time ordering I experienced some problems, 1-2 working days delivery but did not receive order for 3 weeks. I had to chase it up 2 times to be told it was being dispatched that day and it both times it was never sent.”

Helpful Report

“Wonderful service. Initial order arrived with a part missing. Contacted Customer Services and the missing part was quickly despatched. Great communications and very friendly service.”