Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

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“My daughter was so so pleased with this item! Thank you.”

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Hi Wendy, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I am very pleased with the service and the quality of my purchases. I would definitely recommend using this site.”

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Hi Michele, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I ordered a Moses basket and stand. Firstly, I can’t really fault the product itself for value. However, the stand was missing and after emailing I had to reach out on social media just for a response. I then had to send photos of what I had received… finally got another stand delivered. Husband built it all up and it’s the wrong colour of stand… we have a grey stand with a natural basket.”

Helpful Report

Hi Katie, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback. We will send your feedback to our dispatch team, social media and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk.

“Unfortunately my order arrived with damage on it, and I had to return it. I could not fault the customer service I received however, they were great at resolving the issue and I would definitely order from here again.”

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Hi there, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I ordered a footmuff which came as not advertised, it was collected and now struggling to get a refund.”

Helpful Report

Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our technologist, marketing and customer service for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Excellent customer service. I ordered a moses basket and a stand and both arrived damaged. I emailed customer service and Jessey replied promptly and arranged a collection and replacement to be delivered ASAP. New moses basket and stand have arrived and both looka fine, haven't used it but looks good quality.”

Helpful Report

Hi S.H, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Great products, good quality. Excellent customer service, very happy. Would use again. Thank you.”

Helpful Report

Hi Julie, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“Excellent customer service, replied promptly to my concerns and couldn’t have helped more, I’m extremely grateful! I had a faulty Moses basket stand so I emailed to see if there was anything anyone could do, they’ve kindly sent a replacement and we’re very apologetic about the issues we encountered, 5 star customer service, special mention to Jessey James who sorted this out for us, thank you again :)”

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Hi K Gage, thanks so much for your feedback. We are glad that you are pleased with your purchase 💙

“I was expecting a bit more from it looking at the price, My husband had a big trouble with attaching hood, even attached was not standing for too long- totally useless feature. My baby liked sleeping in it but I could use it only until she was 3 months old as she was too big and had no space - again I expect to have it bit longer then that.”

Helpful Report

Hi Karolina, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I put in a refund request As the items ordered where no good. I’ve still heard nothing back about sending items back to yourselves this was way before Christmas so probably too late to send back now. Very disappointed also as soon as I had placed the order I had emailed to say I had clicked on the wrong measurements and you where unable to help as it took so long to reply the items had already left the warehouse”

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“Our delivery was delayed significantly due to the delivery company which was upsetting. However the service given by Clair de lune made up for this. The issue was resolved and we received our order. The Moses basket we ordered is beautiful, well priced and sturdy. We can’t wait to use it.”

Helpful Report

“Ordered before Christmas as baby was not due until Feb. After the order we were told that the baby will be here 4 weeks early. As we only had the moses basket, i emailed sales and spoke with Jessey. Upon speaking to Jessie and explaining our situation, Jessie has gone to the warehouse and took it upon herself to get this picked, packaged and posted. The parcel will now be with us on Friday. Exceptional customer service by Jessie. I will be buying from here again. Thanks Jessie”

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“Happy with the product, service and price. The only down side was the non recyclable plastic packaging.”

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“Service was fine but not the blankets.”

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“Absolutely love this blanket. Good size and value for money.”

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“We ordered a Moses basket and stand. We left it in the box until a month before baby was born after a brief check. Upon getting the basket out of the box we saw the wicker had cracked and broken leaving sharp edges. I contacted the company who could only offer a small refund. I would have chosen an exchange however there was barely any stock left and I was running out of time! Moving forward my baby was born! He slept in his Moses basket for one night before we noticed more wicker had been snapped. So badly that it scagged material as you walk by! After the second night the stand (which was built as per instructions) was wobbly. It was way too unsafe for my newborn therefore have taken apart, and purchased a Moses basket and stand from a different company as it is just not safe for my baby. I have contacted the company for a refund and to collect their item. However I am yet to hear back. This is highly concerning after just 2 uses with a newborn!!”

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“I was very excited to place my order with Clair de Lune. There were no problems regarding purchasing and delivery however the quality of the products is very poor. I bought crib and pram sheets and not only are they very thin, they aren’t very soft. I did not bother to return as my Mum had already experienced unpleasant Customer Service regarding a Moses Basket she purchased on my behalf. Very disappointing!”

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“I love this make of baby basket 😉”

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“Loved my item just as it’s seen on ur sight great communication would highly recommend”

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“Easy to order great service and prompt delivery”

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Clair de Lune is rated 4.4 based on 851 reviews