Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a moses basket and stand from Clair de Lune, when they arrived the stand was faulty and could not be put together. The moses basket itself was poor quality and the hood could not be attached properly; not what we expected for the price we paid. We got in touch with customer services to return the items, explaining that the stand was faulty and the moses basket was poor quality. When we received the refund it was minus £6, we had been charged for the return! When I emailed to question this with customer services I got no reply, just a notification that they had refunded our return charge - no apology from the company for this or the fact we were sent faulty goods in the first place.”

Helpful Report

“Excellent customer service. Really went out their way to help me, especially Jessey James, which as a first time mum meant a lot. Posted first class so will arrive timely.”

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“Outstanding customer service, great communication, very warm and personal. Cute baby products. Fast shipping and most importantly items in stock are actually in stock!”

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“I had a problem with my order that was largely of my own making. Customer service agentJessey James sorted it for me and kept me informed throughout. I would highly recommend Clair de Lune”

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“Their customer service is truly amazing. Their products are great (and we’ve bought everything from Moses baskets to buggy parasols from them). But all products and services have the occasional hiccup and the important thing is that they rectify quickly. The customer service team at Claire-de-Lune do just that - they’re helpful, polite and solve the problem. Well done :)”

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“The quality of the items is superb - I ordered the Moses basket stand (already have the wicker pod) and the over the moon bedding and I am so pleased - it also came within a couple of days despite it being bank holiday - so impressed”

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“Ordered my Moses basket with deluxe stand through another company, the product was beautiful but there were some issues with the stand. Contacted Clair De Lune directly and spoke with Jessey who provided amazing customer service and rectified the situation promptly and efficiently. Would definitely shop with Clair De Lune again and would recommend to friends and family.”

Helpful Report

“Extremely happy with the service provided by Clare De Lune. I ordered a Moses basket, Moses basket stand & fitted sheets for the mattress on the 24th, it arrived by 10am on the 26th, the products are all beautiful! Jessey was very helpful in helping me sort out an issue with a previous company who I originally ordered through that didn’t send my order across. Excellent customer service, would definitely recommend them.”

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“Bought white broderie anglaise Pram/Pushchair Set and was very impressed with the quality. Granddaughter seems to be very comfortable in her pram. Arrived within a few days of ordering. Would definitely recommend.”

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“Purchased for my niece's first child... delivery was fantastic, Moses basket is beautiful she is delighted with it.”

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“Purchased a pram parasol, amazing quality and perfect price. Delivery was fast and nicely packed ❤️ Many thanks to everyone at Clair de Lune x”

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“Such a lovely company very reliable lovely stuff ordered a Moses basket from them it’s absolutely beautiful! Inside they gave us a free gift and a lovely card great customer satisfaction thank you.”

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“As seems to be the common there, Jessey from customer service was particularly efficient and helpful. She resolved all the issues we had. It’s such a shame the company use FedEx who create more of the problems when the products are good value and the staff seem to care too!”

Helpful Report

“I had a problem with a Moses basket mattress and I emailed thinking I would get a reply in a weeks time or longer like other retailers but I got a reply the same day from Jessey James, the service was excellent. I was sent out a new mattress with Moses sheets thrown in for free, the new mattress arrived the next day. Superior service and will continue to be a customer to Clair-De-Luna with fantastic members of staff like Jessey.”

Helpful Report

“I have never received customer service to this level or standard - ever. Jesse has been so professional, helpful, and has taken my query very seriously and also acted so quickly to resolve my issue. Well done Jesse you deserve a medal (or maybe a raise) Kind Regards Catherine”

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“Glad I got the item on sale, would have been disappointed if I'd have paid full price as the quality isn't that great. Delivery good”

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“Very good customer service! I was missing parts, emailed them and it was sent out 1st class that day. Very quick and helpful customer service.”

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“I contacted Clair De Lune today regarding missing parts to a crib that I ordered through a 3rd party provider. I was worried that it wouldn't be resolved as I had failed to get through to anyone at the company I ordered from. Jessey from customer service at Clair-De-Lune really helped me. She took details and arranged delivery for a new crib tomorrow and the collection of the partial box contents of the crib I received. It was so easy to get assistance and such a pleasure to deal with such a great employee.”

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“Thank you so much Jessey for your help, kindness.”

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“Thank you so much Jessey James for your help and support. You were so kind and helpful. I'm so grateful thank you.”

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Clair de Lune is rated 4.4 based on 851 reviews