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Clair de Lune Reviews

4.4 Rating 848 Reviews
83 %
of reviewers recommend Clair de Lune
4.4
Based on 848 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Clair de Lune Reviews

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Email:

customerservices@clair-de-lune.co.uk

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Anonymous
Anonymous  // 01/01/2019
Lovely quality Moses basket and great accessories
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
5 star, absolutely in love with my Moses basket for my little boy. I cannot wait to use it when he arrives in October. The material is so nice & it was easy to put together.
Clair de Lune 5 star review on 15th July 2024
Helpful Report
Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
5 star, absolutely in love with my Moses basket for my little boy. I cannot wait to use it when he arrives in October. The material is so nice & it was easy to put together.
Helpful Report
Sadly the box was quite damaged but thankfully the contents were not. The item has been bought as a gift for my pregnant daughter-in-law so has not actually been given to her yet but from what I can see, it looks very nice. 🙂
Helpful Report
Apologies about the box! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Gorgeous moses basket I ordered in blue I also ordered the moses basket bedding sets and fitted sheets so I could change from blue to cream. Think I will order the white to.
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
What lovely stuff. I ordered the moses basket and the bedding to go with it. The basket is gorgeous and the quality is good! I also got some lovely hooded towels! Thanks!
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Delivered on time and the Moses basket looks great .Thank you.
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
I bought 3 they are excellent and well worth the money. Two for my daughter who is having twins and one for my son who had a boy. They are so lovely and well worth the money and I bought the bundle
Clair de Lune 5 star review on 13th July 2024 Clair de Lune 5 star review on 13th July 2024
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Absolutely the freshest crisp Moses baskets ever. It looks beautiful and so inviting for a new baby . My daughter bought 2 and I’ve bought one for my bedroom . Looks so elegant will donate to Barbados local charity shop when finished with it . So happy with Moses basket ❤️❤️❤️
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Love the bedside crib, had a small defect and customer service was quick and extremely helpful in sending a replacement. Will not doubt to buy from Clair de Lune in the future
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Lovely Moses basket , good size and lovely quality
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Love the bedside crib, had a small defect and customer service was quick and extremely helpful in sending a replacement. Will not doubt to buy from Clair de Lune in the future
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Was easy to order, speedy delivery, beautiful moses basket. Cannot fault.
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Was to order speedy delivery, beautiful moses basket. Cannot fault.
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Easy website to purchase from. Delivery was very quick also. Order was perfect and just what I had imagined!
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Such gorgeous product at such a great price. All the sheets are so soft and a lovely shade of blue. Super speedy delivery also! I will be shopping again with Clair de Lune
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Excellent quality , quick service. 100% happy. Already placed a second order
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
I placed an order on Saturday morning with next-day delivery as I am 40 weeks pregnant and the Moses basket that we inherited broke! I understood that the next day delivery would not arrive until Monday with Sunday not being a working day. No updates to my order or even any tracking information available until 6pm on Monday, where I can now see that the delivery will be made on Wednesday. Have contact customer support a couple of times, no resolution or offer of support. It’s my first time ordering from the site, after hearing good things I am quite disappointed! Don’t offer next day delivery if you can’t fulfil the order the next day, and respond to your customers in a timely fashion! Being pregnant isn’t a time you should be having to worry about having your Moses basket on time - I would have ordered from elsewhere if I’d known that it was going to take this long.
Helpful Report
Hi, Thank you so much for taking the time to leave us a review. I am so sorry to hear that you are unhappy with your delivery time. If you wanted to speak about this further please do not hesitate to contact our team customerservice@clair-de-lune.co.uk Kind regards
Lovely Moses basket, elegant design. Easy to assemble and looks great on the stand!
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Product was delivered promptly and packed very well. I can’t wait to use it when my baby arrives. The most beautiful Moses basket. Thank you x
Helpful Report
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)
Clair de Lune is rated 4.4 based on 848 reviews