Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.41

4.4 Rating 851 Reviews

84 %

of reviewers recommend Clair de Lune

4.4

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 8th November 2024

Anonymous // 01/01/2019

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“Very prompt service.”

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“Quick ,efficient service.”

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“My order arrived promptly and I am pleased with the quality, however I had tried to contact Clair de Lune with a query via website as advised and got no reply so not great on that. Subsequently I had to go elsewhere for that particular item.”

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“Ordering easy. Delivery good. Not 100% about products.”

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“Good brand”

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“Hello am not happy have been paying for a wrong pram you sent out and still waiting for yours to get back in touch but still haven’t heard from you”

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“Hello am not happy have been paying for a wrong pram you sent out and still waiting for yours to get back in touch but still haven’t heard from you”

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“Great easy order process - I actually made a mistake and emailed and it was corrected :-) delivery was as stated, perfect.”

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“Bought this mattress to replace an older one and despite saying it was the same size this one did not fit. Sales team unhelpful and recommended another mattress which was also the wrong size. Had to pay for delivery and returns even though I ordered on good faith the product would fit based on description. Not impressed as ended up quite out oh pocket”

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“Products delivered in time. Carefully wrapped and boxed.”

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“Great service quick delivery and great quality items”

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“Lovely quality product”

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“Ordered 2 lots of crib sheets for the foldable crib. Quick, efficient delivery, great price, washed well. Baby isn't here yet so cannot comment on quality of material for baby skin. Would recommend 💞”

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“Ordered Moses basket thinking I was getting a luxury product and something special for the new arrival. Was so disappointed with quality of palm Moses basket. A lot of shedding, bedding materials felt cheap and thin, hood would not attach well or stay upright. Customer services although helped to have product returned did not offer any alternative basket of better quality which makes me think it’s a common problem with all their products. Eventually brought one half the price from another brand and it was 10 times better! I would not recommend.”

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“When my purchase didn't arrive due to an error in the address the staff went our if the way to make sure we had a replacement sent quickly and even gave us a free blanket as an apology. Great customer service!”

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“Misunderstood what was in Moses basket set but when phoned they gave me the extra items free of charge. Such a nice thing to do.”

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“Brilliant service and items are really lovely. One of the items was actually out of stock despite my sale going through. The company contacted me very quickly with the offer of an upgrade item at no extra cost. The items then arrived the next day. Definitely recommended.”

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“Fab service😊 . delivery company lost my parcel on contact with clair de lune i was sent a replacement with a good will gesture couldnt have asked for better customer service highly recommend .”

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“Really good customer service. Contacted them about something I wasn't happy with and it was quickly resolved. Much happier with my moses basket now 😊”

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“Excellent customer service, Josh was so helpful I exchanged a product and Josh made the process so simple. The item came within 2 days.”

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Clair de Lune is rated 4.4 based on 851 reviews