Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.44

4.4 Rating 935 Reviews

85 %

of reviewers recommend Clair de Lune

4.4

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 14th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Apart from me thinking I had ordered a child’s buggy not a dolls one, it was fine!”

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“Very happy with my purchase of a crib quilt and bumper set and delivery was quick. Thankyou Clair de Lune”

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“I still haven’t received my order”

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“Slow delivery and items missing when it did arrive. I still have no idea when the missing items are going to be delivered. I doubt I will use this company again =(”

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“Lovely basket bought for a gift, my friend was very pleased with the quality. Great value for Money!”

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“I have made several purchases from Clair de Lune last month, and have found the products to be of really high quality and postage really quick. I did have one issue with one parcel and the customer service was fantastic, I had really speedy replies over e-mail and the issue was resolved in minutes. Really helpful!”

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“Good value, good quality product”

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“Had no problems.”

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“Extremely disappointed!! As, I never received my goods. The fed ex courier service has lost my parcel and still yet today I have not heard from their company. Where my parcel is? Felt really upset as it was a baby shower present I could not give it to her. This left me unhappy!”

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“Delighted with the moses basket & stand. Perfect for what my daughter & son in law need as they are expecting their first child. It is of good quality and a reasonable price.”

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“Very happy with my order, great quality and fast delivery.”

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“Lovely products”

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“Very difficult to assemble. Instructions advise to use hand screw driver to insert screws into the wooden base to avoid any damage to the wood, unfortunately screws provided are too wide and the wooden base has much narrower hole in them therefore makes the job near impossible and would give wrist sprains! The overall look of the basket is nice but the base does not have a trademark stamp of clair de lune on it so seems as if bought from any random shop.”

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“Quality was slightly disappointing and didn't arrive on next day delivery.”

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Hi there, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Great Moses basket! Would recommend!”

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“l'elastico che regge la cappottina è arrivato rotto”

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Hi Adamo, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“Ordered the dimple palm moses basket and rocking stand along with the hundred blanket and 2 sheets for mattress. The moses basket is poor quality very flymsey and looks cheaper than the pic online.... the white dimple sheet hood is terrible and the coverlet has no attachment to secure it iver the top of the moses basket so nothing like the picture. Order was also missing washers for screws so these were dispatched separately. Unfortunately we had already assembled the rocking stand as baby is due and have now been advised this is none returnable so now we are left with a stand we cannot return. Had to buy a different moses basket which the stand wouldn't fit. Not very happy with overall experience would advise against the product I bought as doesn't look like the pic online.”

Helpful Report

Hi Kim, we are so sorry for the experience you had with our service. We would like to express our heartfelt gratitude for your feedback, which will be sent to our team for further improvements in our service. If there is anything else we can help you with, please feel free to contact us via 0161 491 9800 or sales@clair-de-lune.co.uk. We will try our best to resolve it quickly for you.

“I have a Moses basket and misplaced a part on it, emailed them to ask for replacement and I offered to cover cost, they emailed back quickly and said they will resend at no extra cost to me, fantastic service, thank you to Jessie James at customer services”

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Hi Tara, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“I was at a loss about what to do as I had bought a Clair-de-line Moses basket from an on-line store who were unable to help with the parts I needed. I sent an email to the customer services at their website and the response was fantastic. The lady was kind and showed interest in my need for help. She dispatched the parts without charge. What a fantastic service.”

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Hi Merryl, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

“Excellent customer service have used with both my first and second baby now and cannot fault the products and price !”

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Hi Rachel, thanks so much for your feedback. We are glad that you are pleased with your purchase and our service 💙

Clair de Lune is rated 4.4 based on 935 reviews