Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.45

4.5 Rating 993 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

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Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 29th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy as order was delivered to someone else”

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“Really nice chair and a good height for our dining table. Baby loves it. It’s a little bit wobbly when it’s empty but fine once he is in it.”

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“Great products, would definitely recommend.”

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“The wicker basket is beautiful with the green liner my daughter is over the moon it's very sturdy and has said she's keeping it for hopefully her grandchildren and arrived quickly”

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“Amazing quality, easy to order fast delivery”

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“Quality baby products at low price. Very happy.”

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“Lovely bedding, fantastic quality.”

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“This is the third Moses basket we have purchased and once again not disappointed.. service and delivery was excellent.. As was the quality of the basket !! Thanks again Jim”

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“The products are lovely, however the slow shipping is a problem and the lack of communication or updates seems a bit of a liberty. For larger parcels, I understand a delay, however this should be communicated before and after purchase. I had a long wait for the shipping of some bed sheets too and postage of over £4. Doesn’t seem worth it! No issues with the actual products but the service takes away from the offering.”

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“I'm really happy with my Clair de Lune order. One of my items was no longer stocked, but their customer service department was really helpful and found me an alternative.”

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“I'm really happy with my Clair de Lune order. One of my items was no longer stocked, but their customer service department was really helpful and found me an alternative.”

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“We ordered a Moses Basket & with a natural stand, also a quilted liner too. Delivery was very quick & we are so very pleased with the quality of each item. We would highly recommend Clair de Lune.”

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“Love my Moses basket. Looks really high-end and received lots of compliments.”

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“We ordered a mosses basket from Clair de Lune which rocks and it is lovely. They sent through further ideas for the nursery and one of these was the cot changing board which was very similar to one my Father had designed 32 years ago. We have, of course, purchased Clair de Lune's changing board and look forward to it arriving”

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“Two stars because although I am happy with the Moses basket, liner and sheets we bought, there were what we considered to be serious issues with the supposed “next day” delivery. We ordered a Moses basket bundle first in my partners name and paid for next day delivery as we urgently needed it; it didn’t arrive the next day. When the bundle did arrive I realised we needed a liner and some more sheets quite urgently and paid for next day delivery on the Thursday; they didn’t arrive until the following Tuesday. What I found most upsetting was that I ordered items for a baby (in this case, a very young baby) from a company that purportedly specialises in this field and I would have thought I had made it clear by paying for next day delivery that I needed these items THE NEXT DAY, not almost a week later. Overall, the items are good and do what we needed them for but we found the company very disappointing in terms of the delivery times and can’t help but think this shows a distinct disregard for the needs of parents of very young babies.”

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“Excellent customer service”

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“Items all come well wrapped very quickly. The crib is so lovely I'm.happy”

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“Some items in the sale were good value for money, full price items were quite expensive. Disappointing paying for delivery when my order was already expensive. Items are good quality though, and dispatched quickly.”

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“Items arrived just as described. I ordered a moses basket, mattress protectors and sheets and they were all great quality. Also thought that they were really affordable!”

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“Gorgeous Moses Basket! Can’t wait for little one to be here to test it out, but can already see how handy it’s going to be to quickly put baby down for naps around the house! Safe to say it’s also cat approved 🤣”

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Clair de Lune is rated 4.5 based on 993 reviews