City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alot of insurances have provided a refund due to COVID 19 without even asking, not City insurance though. Other than that nothing else to say. not been in contact.”

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Posted 4 years ago

“Very good quotes easy to deal with when purchasing my car insurance thanks”

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Posted 4 years ago

Dear Mr Slade, Thank you very much for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance. Best wishes, City Insurance

Posted 4 years ago

“I contacted you with a question about my car insurance. You told me you would call me back. You could not be bothered. I will not be renewing. You are the cheapest insurer for a reason. God help me if I have a crash and need to claim Alistair Stevenson”

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Posted 4 years ago

Dear Mr Stevenson, We are very sorry to hear this. Unfortunately we have no record of your inbound calls. We would like to investigate what happened, and have sent you a private email for more details. Best regards, City Insurance

Posted 4 years ago

“I telephoned as I wasn’t sure on one of the questions and straight away, the gentleman put me at ease straight away, will definitely be recommending this insurance to my family and friends.”

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Posted 4 years ago

Dear Judith, Thank you very much for taking the time to leave your 5-star review. We appreciate your recommendations! Please don't hesitate to contact us if you ever need any help with your policy. Best regards, City Insurance

Posted 4 years ago

“Helpful service and helpful tips”

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Posted 4 years ago

“Good cover at a good price. Very easy to deal with City Insurance.”

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Posted 4 years ago

Thank you for taking the time to leave your 5-star review! Please don't hesitate to contact us if you ever need any assistance with your policy. Kind regards, City Insurance

Posted 4 years ago

“I want to insure a second car through yourselves which is due from 06/05/20 .Do you do a discount for more than one car ?”

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Posted 4 years ago

Dear Mr Baxter, We would be delighted to find you a deal on a second car and have many discounts available to us. We will contact you with further information. Kind regards, City Insurance

Posted 4 years ago

“Very competitive quote. I have not made a claim so have no idea of their customer service. So far so good”

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Posted 4 years ago

Dear Mr Warren, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance with you policy. Best regards, City Insurance

Posted 4 years ago

“Easy to contact and talk to. Good products”

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Posted 4 years ago

“Hi can I freeze my insurance. Because I'm not using my van and it's parked on my drive. Until I go back to work please let me know.”

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Posted 4 years ago

Dear Mr Mariosa, Thank you for getting in contact. We are contacting you now to discuss this with you. Kind regards, City Insurance

Posted 4 years ago

“They were excellent .Sadly I had to cancel my policy due to the current circumstances . Communication was very good . Will certainly use again in the future”

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Posted 4 years ago

Dear Mr Lonsdale, Thank you for taking the time to leave your review. We are sorry you had to cancel your policy, but look forward to welcoming you back when the circumstances improve - hopefully sooner rather than later! Kind regards, City Insurance

Posted 4 years ago

“Good value insurance easy process and covers all my requirements”

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Posted 4 years ago

“Efficient -- courteous -- competitive, the experience of insuring my vehicle with them was very pleasant and easy to undersyand”

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Posted 4 years ago

Dear Mr Roberts, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever require any assistance with you policy. Best regards, City Insurance

Posted 4 years ago

“Came across un helpful with honest advice regarding an error on my no claim bonus with my previous insurance , my husband have to step in to assist me as the person l was speaking did not seems to trust my words . Bad experience l felt l was treated differently”

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Posted 4 years ago

Dear Mrs Spencer, Thank you for taking the time to leave your review. We only aim for the very highest levels of customer service so are sorry you had a bad experience. Having reviewed your case, we required a particular document which has now been received. If you ever need any further assistance please don't hesitate to contact us - rest assured we will do our upmost to help you. Kind regards, City Insurance

Posted 4 years ago

“Straight talking, best price and very helpful without the cabaret. I unexpectedly changed my car a day or two after the cover had started and it was dealt with without problems. In my experience there is little waiting time for them to answer the phone. I hope to use them in the future.”

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Posted 4 years ago

Hi Mr Mapson, Thank you for taking the time to leave your 5-star review. We appreciate your feedback and are pleased to have helped you with updating your car. If you ever require any further assistance with you policy, please don't hesitate to contact us. Kind regards, City Insurance

Posted 4 years ago

“Excellent customer service at all times”

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Posted 4 years ago

“proffesional company”

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Posted 4 years ago

“The company were very helpful and professional and clearly understood my needs”

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Posted 4 years ago

Dear Mr Lightowler, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance with your policy. Kind regards, City Insurance

Posted 4 years ago

“Very good service with good prices”

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Posted 4 years ago

“I got my insurance with City Insurance Group over £100 cheaper than what my previous insurance provider offered. Amazing value with everything covered. Well done City Insurance. Highly recommended 👍”

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Posted 4 years ago

Dear Mr Probert, Thank you for taking the time to leave your 5-star review! We are delighted to have found you a great deal. Please don't hesitate to contact us if you ever need any assistance with your policy. Kind regards, City Insurance

Posted 4 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews