City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dealt with efficiently and in good spirit.”

Helpful Report

Posted 4 years ago

Dear Mrs Siddall, Thank you for taking the time to leave your review. We are pleased to hear that you were dealt with efficiently. Please don't hesitate to contact us if you ever need any further assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Warning, be very careful if you’re using this company. They take your money after offering you a good price, then increase it after you sign up, after 14 days so you can’t cancel . Also very bad customer service. I’d never use them again.”

Helpful Report

Posted 4 years ago

Dear Mrs McLoughin, We are very sorry you are not satisfied. Unfortunately it was flagged to us that you had an undisclosed claim on your policy. The naturally resulted in an additional premium, as would be the the case for any insurance policy in this scenario. Whilst we understand this was frustrating, had the claim been disclosed in the first place, this would not have happened. If you require any further information then please don't hesitate to contact us. Regards, City Insurance

Posted 4 years ago

“Second year in using the City Insurance Group found the staff very polite and professional I would certainly recommend this company to friends”

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Posted 4 years ago

Dear Mr Stuart, Thank you for taking the time to leave your review. If you ever need any assistance with you policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very knowledgeable about their products quick response great advice I would definitely recommend”

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Posted 4 years ago

Dear Mr Roberts, Thank you for taking the time to leave your 5-star review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“My experience of City Insurance was first class and I will renew with them when the time comes.”

Helpful Report

Posted 4 years ago

Dear Mr Cobbold, Thank you very much for taking the time to leave your 5-star review. We appreciate loyal customers like yourself and we are delighted you are fully satisfied with our service. We strive to find you an excellent deal when your renewal is due. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very efficient excellent service insurance quots also excellent could not be more happy”

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Posted 4 years ago

Dear Mr Strzelecki, Thank you very much for taking the time to leave your review. We are delighted you are happy with your policy! Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 4 years ago

“Customer services is very good and reliable”

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Posted 4 years ago

“Always been helpful and professional.”

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Posted 4 years ago

“Very good price friendly and polite when u need to phone them I have a car and was thinking about putting it on the same insurance as my van but it is van insurance so can't do it”

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Posted 4 years ago

Dear Mr Reid, Thank you very much for taking the time to leave your 5-star review. We have contacted you to help with your car and can insurance. Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Very competitive on price and straightforward”

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Posted 4 years ago

Dear Mr Lees, Thank you for taking the time to leave your 5-star review! Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Best insurance I have had in a long time very helpful and upstanding though theses difficult times.”

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Posted 4 years ago

Dear Mr Stocks, Thank you for taking the time to leave your review. Difficult times indeed - please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 4 years ago

“Always helpful. Been with these for years now wish they never Salisbury .”

Helpful Report

Posted 4 years ago

Dear Mrs Brown, Thank you very much for taking the time to leave your 5-star review. Rest assured that many of our team remain from Salisbury and we will always be ready to help you. If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Very good company never had any problems with city ins”

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Posted 4 years ago

Dear Mr Horton, Thank you very much for taking the time to leave your review. If you ever need any assistance with your policy, please don't hesitate to contact us. Best regards, City Insurance

Posted 4 years ago

“Only interested in how much more money they can take from you”

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Posted 4 years ago

“Had a little bump ... advised City with the details and They sorted it . I go on with my holiday. Yours Eamon”

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Posted 4 years ago

Dear Mr Keelan, Thank you very much for taking the time to leave your 5-star review. We are pleased you were able to go on with your holiday! Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Excellent service. Richard assisted me with my travel insurance and I must say he was incredibly knowledgeable, the price he offered me was very reasonable, and the policy was set up in no time at all. I couldn't be happier with the cover that I've been provided with.”

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Posted 4 years ago

“Craig Rebbeck is a FANTASTIC insurance professional who, I would recommend 1000% for his kindness, willingness to help and his 'CAN DO' attitude. Well done.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your 5-star review! That is great to hear, we will be sure to sure to pass on your feedback. Please don't hesitate to contact us if you ever need any further assistance. Best regards, City Insurance

Posted 4 years ago

“Found it easy to insure my car, even though I added my whole family on my policy. Price of my package was excellent value, I have found my communication with City Insurance to be easy & stress free in these current difficult times, so would recommend you give them a try.”

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Posted 4 years ago

Dear Mrs Ames, Thank you very much for taking the time to leave your 5-star review. We are delighted to have found you an excellent deal. Please don't hesitate to contact us if you ever need any assistance with you policy. Best regards, City Insurance

Posted 4 years ago

“oker who signed me up; a good guy. However, when I had to call for an emergency breakdown recovery that was a whole other story -despite me blocking the A$, I waited over THREE HOURS!!! City's preferred breakdown people screwed up v badly, advised incorrectly by City. And City Ins tried to avoid blame and responsibility - it was disingenuous and deeply disappointing to encounter intransigence and individuals treating me like an idiot. I'd not renew this insurance policy again: similarly, when I had my car broken into, it seems I was only insured for £150 - if I claimed even this tiny amount, I was told by Aegis 'You would lose all your nine years no claim bonus' (sic)- I wasn't aware that I had nine years; if so, my insurance should be much, much cheaper – shouldn't it? So somebody isn't being entirely straight with me - it's for this reason I fear that I can give only two stars. If it had been Paul dealing with the case, it might have been a better outcome, but I did not like the way Aegis handles either of these two cases, and I'd be v pushed to recommend this motor insurance policy to anyone. Be great if an employee of City reading this review would call me and ask me to 'unpack' my two bad experiences (without arguing with me: reading from a crude script or ill-thought-out defensive and avoidance patterns). V disappointing John H.”

Helpful Report

Posted 4 years ago

Dear Mr Hollands, We are very sorry to hear you are not satisfied. We would like to investigate your concerns and have attempted to contact you. Please check your inbox for our direct contact details so we can talk to you. Best regards, City Insurance

Posted 4 years ago

“Hi very happy with you Will see you on renewed Hight recommendation”

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Posted 4 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews