City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff over the phone and internet is so easy to use”

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Posted 6 years ago

Dear Mr Hurley, Thank you for taking the time to leave your 5 star review! Best regards, City Insurance

Posted 6 years ago

“very good service no complaints”

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Posted 6 years ago

“A quick and efficient service with competitive prices, I would definitely recommend”

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Posted 6 years ago

Dear Mr Simmonds, Thank you for your 5 star review. An efficient service combined with competitive prices is exactly what we are aiming for. Best regards, City Insurance

Posted 6 years ago

“very good service over the phone”

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Posted 6 years ago

“Very bad customer service”

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Posted 6 years ago

Dear Mrs Bhakhri, We are very sorry to hear of your negative experience. Customer service is extremely important to us. Please could you respond to the message we have sent you, so that we can attempt to resolve your issue. Best regards, Ian Foley Branch Manager

Posted 6 years ago

“Very efficient user friendly prompt”

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Posted 6 years ago

“Very comprehensive price insurance company”

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Posted 6 years ago

“I found Simon Bird very helpful and would recommend this company to anybody,thank you”

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Posted 6 years ago

“Nothing to test City with as no claims, but initial price was the best amongst steep increases despite no claims for many years”

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Posted 6 years ago

“Insurance is insurance. The outsourced claims management needs some improvement as details of any claim is repetitive between all the parties involved. Data protection needs improvement as I've been inundated with spam callers since beginning a claim.”

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Posted 6 years ago

“Very good and try there best to give you the right deal, I will continue to give them the chance to find me the right deal”

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Posted 6 years ago

“Good customer support excellent service”

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Posted 6 years ago

“Helpful staff, they listen to you”

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Posted 6 years ago

“👍🏽”

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Posted 6 years ago

“Not yet needed to contact them. But changing to them was easy and I had a real person to talk to rather than doing it on-line.”

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Posted 6 years ago

“Good value for money however you should consider your policy on renewals. Asking for a deposit every time a policy is renewed is quite depressing. You should have an automatic renewal unless a customer declines it. You should also consider spreading the monthly instalments over 12 months instead of 9 to make it more affordable to customers to pay instalments.”

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Posted 6 years ago

“The person I dealt with was very helpful and friendly but professional and knew about the product. I think her name was Kirsty but others that answered telephone were good too. Many Thanks”

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Posted 6 years ago

Dear Mr Butler, Thank you for taking the time to provide this positive review. Your feedback helps us to maintain a high level of customer service. Best regards, City Insurance Group

Posted 6 years ago

“Always helpful when needing to contact! Great service and customer communication! Fast and easy to contact, sorting insurance out. Great company, would recommend to anyone that asked about car insurance!”

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Posted 6 years ago

Dear Miss Kelly, Thank you for your positive comments! Great customer communication is our priority, so we are glad you are pleased with our service. Best regards, City Insurance

Posted 6 years ago

“As exciting as it gets”

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Posted 6 years ago

“Very helpful staff on the phones, have helped me out in the past. Very friendly.”

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Posted 6 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews