City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were rude and kept finding reasons to increase the payments in ways that other companies do not. Also very difficult to get hold of when calling.”

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Posted 6 years ago

“Joke, can never get through to anyone on the phone.”

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Posted 6 years ago

“Very easy and quick. Made me feel valued and they clearly knew my time was valuable too.”

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Posted 6 years ago

“Very efficient accurate prices. Not pushy and a human at the other end of the phone. Very well done. Explained everything in detail.”

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Posted 6 years ago

“You are not open to transfer a car policy from 12 noon on a Saturday until 8 45 am on a Monday , I have lost a job and money as I work for myself ! What a joke don't know how you have been in business for over 20 year's ! ! !”

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Posted 7 years ago

“All around excellent, spoke to a very helpful staff member. Would highly recommend this company”

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Posted 7 years ago

“Great set up Great price Great service Happy customer”

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Posted 7 years ago

“From the time I started looking for quotes on the internet to the time I received my policy, at the cheapest price, was less than 24 hours. I spoke to Paul at City Insurance who confirmed all of my details. There was one point which needed clarification. He phoned me back within 10 minutes, having resolved the issue. He was courteous, professional and friendly. I would definitely recommend this company.”

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Posted 7 years ago

“What kind of insurance company doesn't let you see a summary of cover, let alone a policy wording document before handing over your card details?! Insurance contracts are complex and seemingly designed to avoid paying out, and with this company they won't even let you see it before you give them money?! haha!”

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Posted 7 years ago

“I messed up my car insurance renewal and they sorted it out for me quickly and efficiently without any fuss. Would 100% recommend them.”

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Posted 7 years ago

“I've insured two cars and a van with City Insurance and they could not have been more helpful on every occasion . Highly recommended .”

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Posted 7 years ago

“They are quite good”

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Posted 7 years ago

“Was a bit dubious about using this company after reading some review, but got quote online then called them. Phone answered quickly, and confirmed all details and the price stayed the same (very competitive). Did not receive email with policy straight away, but after a email to them it arrived, without any errors or ommissions. So, at the moment,I have to say I am quite happy with the service offered.”

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Posted 8 years ago

“I had to do some chasing around after purchase to make sure the insurance was actually put into place as purchased (or I would have been charged). I didn't expect to have to do this so will likely not use them again.”

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(Car Insurance) - Posted 8 years ago

“No issues whatsoever with the broker who have provided a very good service. Easy to contact and helpful, knowledgeable staff. I have though, an issue with Go compare. After entering my details I received the usual comparison list. No problem with this and I proceeded with the City insurance group as this was the best quote. However, I then received notification from Experian that that there had been a large number of credit searches against me. Upon investigation they were all linked to this Go Compare comparison and had the effect of reducing my credit score by a considerable amount. Had I been applying for a mortgage or loan at the same time, this could have had a seriously negative effect - I would therefore be very reluctant to use Go Compare in the future.”

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(Car Insurance) - Posted 8 years ago

“Very good Service”

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(Car Insurance) - Posted 9 years ago

“They were very good”

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(Car Insurance) - Posted 9 years ago

“Very good service , if the renewal quote is reasonable, I will stay.”

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(Van Insurance) - Posted 9 years ago

“Rude staff use bullying tactics and totally unprofessional avoid at all costs one word COWBOYS”

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Posted 9 years ago

“Would defo use them in the future”

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(Van Insurance) - Posted 9 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews