City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with City for over 25 yrs and always had immediate good and friendly response with value car insurance. This year they saved us over £1,000 by changing our very outdated house policies with Prudential. Should have done it sooner. Always reliable and fully trusted.”

Helpful Report

Posted 5 years ago

Dear Mr Feast, Thank you for taking the time to leave your 5-star review. It is excellent to hear from such a loyal customer and we are delighted to have saved you money on your home insurance. Best regards, City Insurance

Posted 5 years ago

“Have been with City Insurance for many years. I was initially apprehensive when they moved to Winchester and closed the Salisbury offices. However, have had no problems, with contacting by telephone or email. Staff always efficient and polite.”

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Posted 5 years ago

Dear Miss Topp, Thank you for taking the time to leave your 5-star review. We are very pleased you are satisfied with our service. If you ever need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Really happy with your service, very professional and helpful team. Highly recommend”

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Posted 5 years ago

“Excellent service from all sections of my insurers after my involvement in a traffic incident recently. Hire cars and repairs were organised very swiftly and the repair centre chosen did an excellent job on my car. Liability by the other party was obtained promptly and I am now just waiting to receive reimbursement of my policy excess so that my premium is not impacted on renewal next year.”

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Posted 5 years ago

Dear Mr Jex, Thank you for taking the time to leave your 5-star review. We are pleased you are satisfied with our assistance after following your unfortunate incident. We will do our best to find you another competitive premium next year. If you need any further assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Great products. Excellent staff dealt with my problem vey quickly and all my recent inquires cheers”

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Posted 5 years ago

Dear Mr Conway, Thank you for taking the time to leave your 5-star review. We are pleased to have helped, if you ever need any further assistance please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“I have taken van insurance out with City Insurance for the past two years. Their customer service is very efficient and courteous. This along with their competitive rates make them a first choice for me.”

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Posted 5 years ago

Dear Mr Evans, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer and we are delighted to have found you a competitive rate. If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Quick response Friendly engineer, sorted the problem”

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Posted 5 years ago

“I have spoken to 2 chaps on here both have been very helpful will use this company again”

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Posted 5 years ago

Dear Mrs Beschizza, Thank you for taking the time to leave your 5-star review. If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Basically, very easy to deal with & set up insurance and a lot cheaper than General Accident renewal. Very easy to get no claims proof across.”

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Posted 5 years ago

Dear Mr Morriss, Thank you for taking the time to leave your 5-star review. We are very pleased to you found your policy easy to set up that you are happy with the competitive price! If you ever need any assistance please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Responded quickly and concisely.”

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Posted 5 years ago

“Early for a review, since policy taken only a month ago. Good sales process, and favourable terms. Need to wait for how a claim is handled, however.”

Helpful Report

Posted 5 years ago

Dear Mr Archibald, Thank you for taking the time to leave your 5-star review. We are pleased you had a smooth journey with your sales process. If you ever need any assistance, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Insured all my vehicles with City, spoke to Simon who was polite friendly and easy to deal with, why would I want to go anywhere else!!”

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Posted 5 years ago

Dear Mr Taylor, Thank you for taking the time to leave your 5-star review. We will be sure to pass your feedback onto Simon! Best regards, City Insurance

Posted 5 years ago

“This is my third year dealing with city insurance very pleased with the quotes I get I called the office as I’d forgotten when my insurance expired very helpful Thanks k brookes”

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Posted 5 years ago

Dear Mr Brookes, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer. If you ever need any further advice, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“Very easy and simple to get insurance and very competitive prices”

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Posted 5 years ago

Dear Ms Moore, Thank you for taking the time to leave your 5-star review. We are pleased you found it to be a smooth process! Best regards, City Insurance

Posted 5 years ago

“Since reporting my accident on Aug 28th I have been passed from Kingsway Ins to City Ins to Pukka and Action 365, back and forward when I do eventually get someone to speak to having listened to wonky music which comes then fades so I no longer know if my call is still in a waiting mode or I should begin the whole process yet again! I am very frustrated, to say the least- please advise ASAP!”

Helpful Report

Posted 5 years ago

Dear Miss Melville, We are very sorry you are experiencing issues. But we are keen to help and have attempted contacting you by email and by phone. Please respond directly to our email or contact Ian Foley on 0345 017 9795. Best regards, City Insurance

Posted 5 years ago

“I'm a new customer, and choose your company through Martin Lewis. Very easy to deal with, and helpful over the phone. Home printer on the blink so requested policy docs by post, arrived promptly. Nana/Surrey”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Experienced a very thorough and knowledgeable member of staff when telephoned for more help and advice.”

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Posted 5 years ago

“Over the many years I have used the services of City Insurance Group I have been impressed by the speedy response received to all my queries. I have confidence in the advice and recommendations given when renewing my various insurance policies.”

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Posted 5 years ago

Dear Mr Drew, Thank you for taking the time to leave your 5-star review. It is great to hear from a loyal customer and we are very pleased you have been impressed by our service! Next time you need any help or advice, please don't hesitate to contact us. Best regards, City Insurance

Posted 5 years ago

“The City Insurance staff are always available and helpful, and they provide an excellent service”

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Posted 5 years ago

Dear Mr Flewitt, Thank you for taking the time to leave your 5-star review. Your feedback is very important to us. Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 5 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews