The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,597 Reviews

98 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very forthcoming about swapping an item in my order and I was impressed at how friendly and obliging Duncan was, following up by phone when I had an issue. All the items arrived intact and beautifully packaged - while they won't be sampled until Easter, the aesthetics are great (an ideal gift) and they have something for everyone (classics and unusual flavour combinations).”

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Posted 1 year ago

“Incredible chocolates, but also really brilliant and responsive customer service. I’ve been a customer for years now and if I could afford it I’d be having my own chocolate subscription and not just buying them as gifts!!”

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Posted 1 year ago

“Excellent customer service. Yummy chocolate.”

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Posted 1 year ago

“I always take the opportunity to review The Chocolate Society when we make an order because they never fail to be brilliant. Delivery is quick, the products are beautiful and most importantly so delicious. The flat white bar is genius!!”

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Posted 1 year ago

“The delivery was never made even when there was heaps of time for a mothers day delivery. Keep on getting that we have missed delivery when it was a safe drop this has happened 3 times now. The chocolates might have all gone bad now. Never had this experience from other chocokate places I have ordered from. I am now going to consider my order a write off.”

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Posted 1 year ago

Dear Ronald, Thank you for your feedback. We are sorry to hear about your experience and that the delivery company didn't meet the level of service we strive for. We try to provide a great service to our customers but sometimes things happen out of our control. We've contacted you via email to get the best solution for you. I apologize again for any inconvenience this caused you and we are waiting for your reply. With best wishes Diana

Posted 1 year ago

“Delicious as always, nice mix in the box of the month.”

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Posted 1 year ago

“Fantastic chocolates, always fresh with great flavours. Delivered quickly too!”

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Posted 1 year ago

“Bought the Mystery Box as a treat for myself - wasn’t sure what to expect but so far have been delighted with everything. The hazelnut and coffee mendiants were absolutely glorious!”

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Posted 1 year ago

“Absolutely delicious chocolate. We are particularly fond of the blonde chocolate honeycomb and blonde hot chocolate. Excellent customer service and fast delivery. Will definitely be back!”

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Posted 1 year ago

“I ordered the February mystery box and some Almost Perfect bits of chocolate. Speedy delivery that I wasn't expecting which was good for my cravings! Really tasty chocolate. I keep eating way too much in one go. I had some oat hot chocolate flakes but these weren't as tasty as another well known brands dairy free chocolate flakes (I'm sorry!) but everything else was just divine.”

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Posted 1 year ago

“/Users/michaelfrankland/Desktop/CD2514CF-674D-4104-9CC3-6C18484B5CB9.heic not good enough cant get the upload to work”

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Posted 1 year ago

“Delicious flavour combinations, gorgeous textures and of course, the excellent chocolate shaker has made this my go-to place for gifts to others and treats for myself. I'm also delighted they have the Almost Perfect range which obviously tastes the same as the normal chocolates but doesn't have all the packaging (which is normally so pretty I hate just binning/recycling it). Good to see this small Somerset company doing so well and being so creative.”

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Posted 1 year ago

“Lovely chocolates, all with a long best by date. Would highly recommend”

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Posted 1 year ago

“Excellent range of different flavours and types of chocolate. Innovative, delicious, and while not the cheapest you really do get what you pay for.”

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Posted 1 year ago

“Love the variety of flavours - fabulous artisan chocolate”

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Posted 1 year ago

“Absolutely fantastic selection of chocolate in the Chocolate Society's Chocolate Box - I know it sounds rather trite but I have to say my daughter on tasting a strawberry creme - said it tasted of "real strawberries - in-fact the best she had ever tasted" - what more can be said just fantastic!”

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Posted 1 year ago

“The chocolate is the best ever and I tend to wait until there are offers, when I can afford more.”

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Posted 1 year ago

“Ordered February surprise box - was not disappointed - everything so delicious and lovely - thank you. I would upload a photo but we ate it all!”

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Posted 1 year ago

“The Chocolate Society delivery was fine, chocolate not so. Funny taste.”

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Posted 1 year ago

“Seriously good chocolate - I took advantage of the not so perfect offer so even better!”

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Posted 1 year ago

The Chocolate Society is rated 4.9 based on 2,597 reviews