The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,597 Reviews

98 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British independent company putting their skill and passion into sweets that I have enjoyed as a repeat customer for myself and as gifts.”

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Posted 2 years ago

“I treat myself to just one of these superb gorgeous chocolates per day. I look forward to the moment. It is my second year of receiving my monthly box and so far I have not had a repeat and every single one has been amazing, although I do have some absolute favourites!”

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Posted 2 years ago

“Great chocolate. I have a monthly subscription and every time the box is different and has amazing flavours.”

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Posted 2 years ago

“Excellent chocolate and excellent customer service. I will be back.”

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Posted 2 years ago

“Chocolates arrived promptly and undamaged. The box looked luxurious and I am told the sea salt caramels were delicious. I will certainly return to purchase more gifts. Thank you.”

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Posted 2 years ago

“Good communication about delivery and it was quick. Extra importantly, the products we have ordered so far have been excellent...one of which is the hot chocolate shaker. Impressed!”

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Posted 2 years ago

“The Chocolate Shaker is really easy to use and definitely makes lovely smooth hot choc. I’ve tried it with choc flakes, powder and chocolate bombs too and all made a great cuppa!”

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Posted 2 years ago

“Excellent quality chocolate with gorgeously balanced flavours. Highly recommend anyone to try these.”

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Posted 2 years ago

“Absolutely love my hot chocolate frother! And the chocolate nibs are delicious, good quality”

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Posted 2 years ago

“Ordered a hot chocolate shaker with dark hot chocolate buttons. Excellent service and prompt delivery. Easy to negotiate website and ordering procedure.”

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Posted 2 years ago

“Arrived in time and makes a lovely cup of hot chocolate, no sludge in the bottom of the cup now”

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Posted 2 years ago

“Excellent quality, well packaged and fast delivery. Highly recommend for gifts or for yourself.”

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Posted 2 years ago

“Excellent selection of chocolates with imaginative centres.”

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Posted 2 years ago

“Really enjoyed my box of chocolates. Beautifully presented and a lovely mix of interesting flavours.”

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Posted 2 years ago

“Worst customer service ever. My order was never received due to courier error by DPD-was brought to my house on 30.12.21 and courier's scanner did not work. He refused to allow me to keep my parcel and said it would be redelivered the next day. Instead it was sent back to the Chocolate Society. I have used webform, called, and emailed 5 times with NO RESPONSE. I wanted my chocolates but now I want a refund...and I will NEVER use this company again.”

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Posted 2 years ago

Dear Arlene Further to my message yesterday I wanted to give you a call to discuss your recent review. As you will know I have issued you a full refund yesterday, I can also see you have bought from us in the past and I would hope they were good experiences. As a business we give all of our team the time between Christmas and New year off, this is as a result of the hours and weekends our small team work in the evenings and weekends in the run up to Christmas. We had one lady go in for a day to send our seconds that sold on boxing day so we could start the year without a backlog of orders. Yesterday was my first day back in the office and you were on my list to contact to try and understand where the shipping went wrong. I can only apologies how DPD acted and for them not giving you the parcel and then not redelivering the parcel the next day. We have not received the parcel back but will escalate this with DPD. I would hope you can see that we are not deliberately trying not to respond to your emails and it was an unfortunate matter of timing with the holiday break. I would like to send you some chocolates as an apology but will wait to hear from you if you would like this as I do not want to upset you further, With best and apologies. Duncan Co-owner The Chocolate Society

Posted 2 years ago

“Very quick delivery. Chocolates much appreciated”

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Posted 2 years ago

“Absolutely Fabulous. I ordered the dark chocolate drops to make hot chocolate. I already had the shaker and they are divine. I was kept updated when my order would arrive and I was not disappointed. Thanks very much.”

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Posted 2 years ago

“Amazing chocolate and only one less good thing: they’re so good that they sometimes run out of my favourite product 😉”

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Posted 2 years ago

“Delicious as ever with seasonal temptations for the palate. Reliable, efficient and speedy response to queries.”

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Posted 2 years ago

“Always enjoyable! I have managed to get many friends and family hooked on the chocolate society. Best quality and very original.”

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Posted 2 years ago

The Chocolate Society is rated 4.9 based on 2,597 reviews