The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,617 Reviews

99 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easter eggs sent as gifts to my daughter and her partner. I'm told they were delicious! Especially the salted caramel truffles inside one of them. Not my first purchase from The Chocolate Society and would certainly buy again”

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Posted 3 years ago

“Delicious imaginative chocolate easter eggs. Delivered promptly and intact. Great firm!”

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Posted 3 years ago

“We just love the Chocolate Society Chocolate, which we fill our tuck boxes from time to time. The little Easter chocolate eggs are divine, a mixture of exquisite, tempting soft centres. At the moment we are looking at them, tomorrow we indulge!!”

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Posted 3 years ago

“The most delicious chocolate ever”

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Posted 3 years ago

“Delicious chocolate eggs and truffles, what more could you want? Dispatched via DPD who are one of the more reliable couriers.”

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Posted 3 years ago

“Always amazing flavours and incredible presentation. We love the Chocolate Society.”

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Posted 3 years ago

“Unfortunately the pleasure was not mine but my son and daughter-in-law greatly enjoyed their Easter Eggs which did not live to see Easter.”

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Posted 3 years ago

“I buy this chocolate for my wife, who really loves her chocolate and she rates The Chocolate Society as being the very best. We have a handmade chocolate company near where we live; but she much prefers to receive The Chocolate Society boxes through the post and says they are far better! I can never go wrong with a gift box from you guys at anytime of the year, so thank you for making life easier for me! I love the originality each month - keep up the good work!”

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Posted 3 years ago

“The chocolate from here is just so good! Excellent quality and beautifully packaged. The service is brilliant too. Order some chocolate now! You won't be disappointed. I would add a photo but we have eaten it all!”

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Posted 3 years ago

“Great company, great products.”

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Posted 3 years ago

“Have been eating these chocolates for a while, because they’re the best. And recently discovered the customer service is top notch too, when an Easter egg arrived broken and was promptly replaced without quibble. Thank you!”

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Posted 3 years ago

“I have so say, I was sceptical. However, I still purchased a hot chocolate shaker, even though I also thought the price was steep for a plastic container ... but it works!! I have thoroughly enjoyed my hot chocolate drinks; and the shaker is just so easy to use! Amazing 🤩 I’m converted!!”

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Posted 3 years ago

“Really delicious, high quality chocolate and the chocolate drops with the shaker make the smoothest best hot chocolate ever.”

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Posted 3 years ago

“Was given the chocolate and shaker as a Christmas present. Loved the chocolate so much I've come back for more!!”

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Posted 3 years ago

“This company produces very high quality products and gourmet chocolates. My husband really enjoys his monthly selection box. We have never been disappointed.”

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Posted 3 years ago

“Excellent website and service - plus delicious produce! ;)”

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Posted 3 years ago

“It’s good to have independent chocolate makers. The Chocolate Society is a great one. The products are lovely with great flavours. I also like the fact that if you have a problem, it is sorted out quickly without a fuss.”

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Posted 3 years ago

“The chocolate is always amazing and arrives really quickly!”

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Posted 3 years ago

“The chocolate-dipped orange and the ginger are exceptionally good! Also the hot chocolate shaker and chocolate drops, which I bought on a whim but have proven to make super hot cocoa.”

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Posted 3 years ago

“Unfortunately my chocolate never arrived to my mum for Mother’s Day! This was probably due to the postal service. I have requested a refund but heard nothing. I won’t be ordering again. Disappointed as I had heard great things about this brand.”

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Posted 3 years ago

Hi Georgina, Thank you for your recent order and I am sorry to read your review. We usually send all our orders via DPD, however for orders such as yours to the Highlands and Islands we have to use Royal Mail. I have looked into your order, and seen it was placed at 7pm on the 10th of March, and we despatched via Royal Mail the very next day. I'm really sorry Royal Mail have not delivered and hope you can see we did everything we could to despatch your order as quickly as we could. I have also checked the email correspondence, and seen that you requested a refund 48 hours ago. Normally we are very quick and speedy to action any problems, however unfortunately all our customer service team are currently picking and packing Easter orders and as such we are slightly behind on replying - I'm really sorry about this. I will issue to refund now and if the chocolates do eventually arrive via Royal Mail I hope your mum can enjoy them too. :) If you have any other questions or concerns, please let me know. Kind Regards Al Al Garnsworthy Managing Director

Posted 3 years ago

The Chocolate Society is rated 4.9 based on 2,617 reviews