The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,617 Reviews

99 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the honeycomb dark chocolate at the Bath Christmas market, I was not expecting too much but was pleasantly surprised! I went home and ate it all, ordered a couple more of those the next day. Highly recommended!”

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Posted 7 years ago

“easy to order, fast delivery, quality that matched their descriptions”

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Posted 7 years ago

“Easy to order, fast to arrive. One for me, two for Christmas gifts!”

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Posted 7 years ago

“Great products, and fantastic customer service.”

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Posted 7 years ago

“Beautiful Christmas gift. Lovely box and stunning selection of chocolates.”

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Posted 7 years ago

“Beautifully packaged gift with stunning chocolate lemons which you just couldn’t buy on the high street.”

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Posted 7 years ago

“The order was late and the chocolates were in a far to large box and all over the place inside...mainly upside down.The booklet describing contents seemed generic as some items were not in the box at all.Not impressed. Mrs D Bennett”

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Posted 7 years ago

Dear Mrs Bennett, Thank you for your recent order and your review. With regards to your order being delivered late, I have looked and we sent the parcel last Monday as we had promised, however due to a high volume of Black Friday parcels being delivered by DPD, it looks like they held the parcel for one additional day, delivering on Wednesday not Tuesday. I'm really sorry that they have let both of us down on this occasion. I will be contacting to our account manager at DPD to discuss how we can avoid these delays in the future. The insert card lists our whole fresh chocolate collection, however as you only ordered the "Light Chocolate Collection", you would have only received the Light Chocolates in your box and none of the Dark Chocolates. We have been using this packaging for over three years and we have very rarely had any feedback of the chocolates moving in transit. I can only apologise that they have moved, and can only think that perhaps due to the sheer volume of parcels that were being processed last week by DPD that perhaps the parcel was not handled with their usual care and attention. As a small business our customer satisfaction is of our primary concern, as such I have refunded you your order and can only apologise that we fell short of your expectations on this occasion. Kind Regards Al Al Garnsworthy The Chocolate Society www.chocolate.co.uk

Posted 7 years ago

“Sea salt and almond chocolate bar delicuous and flavours balanced really well with the dark chocolate.”

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Posted 7 years ago

“Fantastic prompt service, not too long to wait to enjoy whatever has tempted you”

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Posted 7 years ago

“They delivered delicious chocolates promptly.”

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Posted 7 years ago

“The dark chocolate truffles are just fantastic - taste, texture, size - superb. Service excellent too - next day delivery so lovely and fresh.”

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Posted 7 years ago

“Website easy to use, delivery prompt and, according to recipients of the gifts in the past, chocoates lush!! Never tried them myself, only buy them as gifts...special chocolates.”

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Posted 7 years ago

“Marc de Champagne Truffles: amazingly rich, just enough dark chocolate in the shell to balance the rich liquor truffle. Tastes all natural and fresh. Almost too rich and buttery, but lovely as a treat.”

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Posted 7 years ago

“I took the large box of assorted chocolates to Shropshire last weekend. As it turned out quite a number of other guests also took chocolates. When it came to sampling them pretty much the only chocolates that were commented on were yours! Comments were all very favourable and i noticed several guests take the contact details, so orders may result. For me it was nice that my gift was so readily appreciated. Thank you for providing such interesting looking and tasting chocolates!”

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Posted 7 years ago

“Delicious chocolate, well packaged and always promptly delivered. The premium price reflects the quality.”

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Posted 7 years ago

“We find that The Chocolate Society is an excellent company to order from. The products that we select are fabulous and absolutely delicious. Allied to the excellence of the product is the delivery, The Chocolate Society always ensure that the chocolates arrive very promptly!”

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Posted 7 years ago

“They genuinely care about their customers and show real pride in their product. You can tell they work hard. Moreover, their products are simply wonderful. The bonbons tend to be more subtle in their flavours, so suit more refined palates, but the quality of the ingredients, production and packaging is second to none.”

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Posted 7 years ago

“Amazing chocolates and great service!”

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Posted 7 years ago

“Wonderful, exceptional chocolate - what a treat!”

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Posted 7 years ago

“Initially, disappointed as unaccustomed Hokey Pokey arrived but you responded and saved the day. I love my present purchase and wish it were all for me to consume! ThankYou for your first-class service! Best wishes, Sylvia”

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Posted 7 years ago

The Chocolate Society is rated 4.9 based on 2,617 reviews