Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but I can't say any thing about it's taste as I have it stored for my son and his partner and I am trying hard not to think about it atm lol But I willl say that it looks and smells gorgous.”

Helpful Report

Posted 1 week ago

Thank you! We completely understand the temptation to dive in, but it sounds like you’ve got a great surprise waiting for your son and his partner. We’re so happy to hear that the chocolate looks and smells gorgeous—hopefully, the taste will live up to the anticipation when the time comes!

Posted 1 day ago

“Much, much better than powdered hot chocolate. I love that it’s single origin. Better than Hotel Chocolat chocolate flakes. However, I find Knoops hot chocolate is smoother and has more flavour.”

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Posted 3 weeks ago

Thank you for the great feedback! We’re so glad to hear you’re enjoying our single-origin hot chocolate and we’re thrilled to hear that you think our hot chocolate is even better than Hotel Chocolat - yay! We appreciate your comparison to Knoops – it’s always helpful to hear how our chocolate stacks up. Just a gentle reminder to always check that all your chocolate is ethically sourced, slave-free, and sustainable. We’re proud to ensure our products meet those standards and are committed to making a positive impact. Thanks for supporting us

Posted 2 weeks ago

“Very happy with the product and was well received as a gift. Whilst not bought for me, I have tried Choco chocolates and they were lovely. Only negative was I did not receive a confirmation email so was a bit worried at first, however I did get a Royal Mail delivery email instead. From the time ordered to delivered was nice and quick. Happy overall.”

Helpful Report

Posted 1 month ago

Thank you for loving and gifting Chococo! It seems like your Order Confirmation may have ended up in your junk folder. If you have any concerns or need assistance in the future, our friendly Customer Care team is always here to help 💗️

Posted 1 month ago

“Chocoholic bauble ,- loved this! Festive selection - flavours a bit too rich for me”

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Posted 2 months ago

Thank you! We're thrilled to hear that you loved our Chocolate Bauble but sorry to hear the Festive Selection wasn't for you. We try to ensure our boxed collections contain a range of flavours to suit most tastes, so sorry they didn't float your boat.

Posted 1 month ago

“Most delicious non dairy chocolates.”

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Posted 2 months ago

Thank you 💛️

Posted 1 month ago

“We really enjoyed the chocolates, as did our guests, but the ones with alcohol really didn't agree with me or my husband. I got an instant headache, and he had an upset tummy. Not sure if it was just us?”

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Posted 2 months ago

We're thrilled you all loved the chocolates, but sorry if the boozy ones caused a bit of a hiccup - maybe they packed more punch than expected! We'll keep an eye on it but it could also have had something to do with other festive cheer! 😉️ 🍷🥂🍹🎄🍽️🦃🎉

Posted 1 month ago

“For years we've been buying a box of fresh dairy chocs for special occasions; birthdays, Christmas etc. They're THE best chocolates. This Christmas though, the fresh selections were taken off the site, so we ordered some of the festive ones instead. We were disappointed, they were not a patch on the fresh ones and dare I say it, the Hotel Chocolat ones someone had bought us were better. So unless the fresh ones are available, we won't be buying.”

Helpful Report

Posted 2 months ago

Thank you for your feedback and continued support. We're sorry to hear that the Festive Selection didn't meet your expectations and we’ll take your comments on board. However, you can order our Fresh Selections for Christmas in advance using our 1st Class Preferred delivery service, you just need to remember to order a little earlier. At peak times (especially Christmas) we strongly advise that you pre-order early for delivery of freshly made chocolates later, to ensure that your order will arrive in time. If you leave it to order at the last minute, we may not be able to fulfill your request as our volume will be already committed & we may take the items off the website. As a small, hand-crafted chocolate company with a small team, there is a limit to how much we can make & pack.

Posted 1 month ago

“Some lovely delights for the festive season, I particularly like the Chai Chocolate bar. The oat milk chocolate was nice but was expecting a different taste.”

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Posted 2 months ago

Thank you! We're thrilled to hear you enjoyed the Chai Chocolate bar and we appreciate your feedback on the oat milk chocolate 💛️

Posted 1 month ago

“My order was despatched and received quickly. There was plenty of choice as to size of boxes of chocolates but also a wide variety of 'novelty' chocolate.”

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Posted 2 months ago

Thank you, we're thrilled to hear how you enjoyed the selection

Posted 2 months ago

“My box of chocs is a Christmas present so not yet sampled. Box arrived on time and well packaged.”

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Posted 2 months ago

Thanks for choosing Chococo.

Posted 2 months ago

“Ordered on the 1st December, delivery 3 - 5 days, arrived on Saturday 7th! Was hoping for the 5th but it did get there courtesy of Royal Mail. Sadly, the message that I had crafted was not enclosed and although I received an email confirming delivery, I always follow up (just in case!) and left if for a couple of days as I thought my chocoholic cousin would let me know they had arrived. I had to ask him if he had received them, he thought it was me, wasn't too sure and no message - a bit embarrassing, but there we are. No doubt he will let me know what the choccies are like in due course!”

Helpful Report

Posted 3 months ago

Thank you for gifting Chococo and sorry to hear the delivery was a little later than expected, but we hope your cousin loved his gift. We've checked your order and no message was saved, so we're sorry if you missed this stage at checkout.

Posted 2 months ago

“Longer than usual for delivery. Ordered on 29th November, arrived on 9th December.”

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Posted 3 months ago

Sorry to hear about this. Occasionally things get delayed in transit and we can only apologise for any late arrivals, but hopefully it didn't cause any problems.

Posted 2 months ago

“I ordered 3 chocolate advent calendars- 2 vegan and one milk chocolate. Delivery arrived a couple of days later than expected. It would have been nice to open windows for the chocolates, like the usual advent calendars, but it’s just a chocolate box. Most of the vegan chocolates are yummy but the chilli con choc one is rotten! I think it is a bit expensive for what you get.”

Helpful Report

Posted 3 months ago

Thanks for your feedback and sorry to hear that your delivery took longer than anticipated to get to you. Our standard delivery is estimated at 3-5 days - usually it's less, but occasionally it can take longer. Our Christmas Countdown is an Advent Calendar with a difference, and we do try to make it clear in the description and photos on the website that there are no doors (or windows) to open. What you get is 25 hand-crafted, ethical, slave-free chocolates which have been lovingly hand-decorated and packed in plastic-free packaging. Made with love.

Posted 2 months ago

“A clearer Edit button would be useful in case of errors when ordering”

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Posted 3 months ago

Thanks for your feedback. You can update your order easily either in the pop-up basket or the full basket view by amending quantities or getting rid of items altogether by using the rubbish bin icon.

Posted 2 months ago

“As these are a Christmas present cannot comment on chocolates but were delivered quickly and beautifully packed”

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Posted 3 months ago

Thank you 😊️

Posted 2 months ago

“Love the chocolates and everyone I've sent them to has loved them too! Great choice and really good quality. My only minor gripe is that it's quite hard to predict the dispatch and delivery date, so if you want something to be delivered on a birthday it can be quite hit and miss as to whether they arrive on the day, a day early or a day late.”

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Posted 3 months ago

Thanks so much for gifting Chococo and we're thrilled everyone loves them. You can order anything on our website using our 1st Class Preferred delivery option when going through the checkout. A calendar will pop up and you can select the preferred future delivery that you would like. Please be aware that this is a 1st Class service and so it is not a guaranteed date, we currently do not offer guaranteed delivery.

Posted 2 months ago

“Lovely chocolate which was delivered promptly. However the chocolate penguins were broken on arrival.”

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Posted 3 months ago

Oh no, this is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. If you'd let us know, we could have put this right for you. Please be assured that we don't want any of our customers to be unhappy, and we'd never knowingly send out damaged chocolates. We hope that the chocolate was just as delicious despite its less-than-perfect appearance.

Posted 2 months ago

“Brilliant. All the family love the advent boxes. Our son is taking them into the hospital to share with his colleagues. Hope it doesn’t cause too many disagreements as to whose turn it is.”

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Posted 3 months ago

Thank you, it's great to hear your family is part of the Chococo family! But sharing an Advent calendar??!! This won't end well 😄️

Posted 2 months ago

“These are an advent box so now on November 19th I can’t give a full review. I can say they look lovely and here’s hoping they taste as good as they look.”

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Posted 3 months ago

Thank you. We hope that you love each and every day of your Chococo Christmas Countdown

Posted 3 months ago

“I love these chocolates - they are the best on the market in this price range at the moment. I love the designs and the environmentally aware packaging and also the children's designs. Very high quality”

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Posted 8 months ago

That's fab to hear, thank you 💛️

Posted 7 months ago

Chococo is rated 4.8 based on 8,143 reviews