Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as good as usual standard, also becoming very expensive with the delivery charge as well.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your thoughts, and we’re sorry to hear this experience didn’t meet your expectations. We're not sure why this might have been, but we appreciate you letting us know. As for our delivery charge, we’ve kept it the same for more than five years, however increasing ingredients costs over the years have inevitably affected our prices, but we thank you for your feedback.

Posted 2 weeks ago

“Hi. I ordered one of your baubles (reduced price I think?) with chocolates inside. The bauble was broken into several pieces but I didn't bother to get in touch as was for me and I still enjoyed it! Just wanted to make you aware. The chocolate was lovely 😋”

Helpful Report

Posted 1 month ago

Thank you for letting us know, and we’re sorry to hear the bauble arrived broken. We take great care with all our packing, especially as many of our items are gifts, so we’re disappointed that this happened. We’re glad to hear you still enjoyed the chocolate though – that’s what matters most! Thanks again for choosing us! 😊

Posted 2 weeks ago

“It arrived a day later then was expected and it was in all bits I was really annoyed as it was a present for my friend.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and we're very sorry to hear about the issues with your delivery. We sincerely apologise for the damage to your order, especially since it was intended as a gift. Please know that we take great care in packaging our products, and we regret that this occurred. Regarding the delivery date, we should clarify that our delivery dates are estimated and unfortunately, we cannot guarantee them. We understand how frustrating this can be, and we appreciate your understanding in this matter. If there is any issue regarding delivery, please don't hesitate to get in touch with our friendly Customer Care team who are on hand to try to put things right.

Posted 2 weeks ago

“Ihad issues with delivery and customer service Didn’t care so my friend had to warm up the brownie”

Helpful Report

Posted 1 month ago

Our Customer Care team confirmed that Royal Mail attempted delivery on the expected day, but unfortunately they were unable to access the address at that time. The parcel was then successfully delivered the following day, within the expected delivery window. We’re confident that the brownie would have still been in perfect condition, even with the slight delay, and we trust that your friend enjoyed it too. We genuinely want to ensure a positive experience for all our customers, and we hope this helps clarify the situation. If you have any further concerns, please don’t hesitate to reach out.

Posted 1 month ago

“Very sorry but I did not enjoy the chocolate covered orange segments which had misleadingly good but reviews. Enormous lumps of chocolate and semi dried orange. Not refined and not tasty. The Christmas selection box of chocolates however were good. Rich and chocolatey.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback and we're sorry the chocolate-covered orange segments didn't meet your expectations. We take beautifully sticky candied Spanish orange slices and smother them in two layers of our 72% house dark chocolate from Ecuador for a deliciously thick, crunchy chocolate coating, so they're more indulgent than refined. But we're glad you enjoyed the Festive Selection and hope that you'll enjoy our chocolates again.

Posted 1 month ago

“Majority of order were Xmas gifts but we kept one box of assorted chocolates for us. We love premium chocolates but these were not really to our taste. We found them mediocre compared to other premium brands and did not think they were worth their price and would not buy again.”

Helpful Report

Posted 2 months ago

Thank you for sharing your honest feedback. We're sorry to hear that our chocolates didn’t meet your expectations and appreciate your thoughts.

Posted 1 month ago

“The first problem is with regard to the packaging. The two hampers were packed in a box in which the cardboard was not thick enough. Consequently, when they were delivered the box was damaged in several places. Secondly, one of the hampers contained an item that should have been packed in the other hamper. Lastly, no tracking information was provided, so that the courier had to leave the parcel in a safe place, chosen by it. So, in conclusion the service was poor and I will not be ordering from Chococo in the future.”

Helpful Report

Posted 3 months ago

We're sorry to read your review, and sorry that this is the first we have heard about any of these delivery issues. If any items arrive damaged and if any items are wrong please do let us know as soon as possible after delivery so that we can put it right for you. You should have received tracking updates from Royal Mail so we're sorry if you didn't receive these.

Posted 2 months ago

“The millionaire shortbread was disappointing. The chocolate had all broken on the top and had separated from the caramel. The caramel was grainy. Sorry I wouldn’t order again”

Helpful Report

Posted 3 months ago

Oh no, we're very sorry to hear this. If there's ever anything wrong with your Chococo order, please just get in touch with our Customer Care team who will do all they can to resolve any issues and turn that frown upside-down 😢️😊️

Posted 2 months ago

“The honeycomb chocolate was good but the salted cashew was so salty we couldn’t eat it. The mega milk tasted like dark so the dark chocolate lovers still liked it but milk chocolate lovers will not.”

Helpful Report

Posted 3 months ago

So glad to hear that you enjoyed our honeycombe chocolate, but sorry about the others. If you think something's wrong, our friendly customer care team are on hand to try and put things right, you just need to reach out.

Posted 2 months ago

“Hi there. The chocolates were ok. The good ones were great (1/3 of the mix?). The others were so/so. I’d suggest focusing on less of a variety and going to market with only your best—even if that means repeating some flavours within the variety box.”

Helpful Report

Posted 3 months ago

Thanks so much for your feedback, but sorry that you didn't love them all - what ever is wrong with you? 😄️ We think they're all our best - as of Summer 2024, we have won 130 national and international fine food product awards, of which 79 are Great Taste Awards.

Posted 2 months ago

“Chocolates seem ok - but had lots of problems with delivery. First delivery went MIA and then their insistence on being signed for meant a further delay. Summer/chocolates and postage are not natural bedfellows”

Helpful Report

Posted 8 months ago

Thank you, we're so glad to hear you enjoyed the chocolate. We're very sorry that your order went astray and you were subsequently dissatisfied with delivery of the replacement box. Our orders are sent by Royal Mail as we find them very efficient at delivering to domestic addresses. We offer a variety of postal options but all are sent by tracked delivery so that you can follow the progress of your delivery, update the delivery options if you or the recipient is not going to be there, and have confirmation of when it is delivered. As it is tracked delivery, depending on the postie, the parcel may require a signature on delivery. If no one is in, a card will be left and the item can either be collected from the local delivery office or a re-delivery can be arranged. Royal Mail offers an online re-delivery service so that you do not have to call them, just arrange it via their website at royalmail.com.

Posted 7 months ago

“I was really looking forward to the Cherry Bakewell brownie, but it was a bit disappointing, there didn't seem to be any cherry in it! It was quite nice as a chocolate brownie with a hint of almond, but for the price I was expecting more. I had a free delivery code too so I just paid £16.50, with delivery it would cost over £20 and I definitely don't think it would be worth buying again unfortunately. It was wrapped nicely and arrived very quickly though.”

Helpful Report

Posted 8 months ago

We're sorry to hear this. Our Cherry Bakewell brownie is made with our 72% Ecuador origin chocolate, lashings of cherry jam, and a sprinkle of flaked almonds on top. Our friendly customer care team are there to help with any unhappy moments and if you'd let us know what the issues were, we would have been able to rectify it for you.

Posted 8 months ago

“I ordered your chocolates after seeing them online, so had no idea what they were like. I'm sorry but I wish I could have tasted samples before ordering as I wouldn't have chosen the box I did had I done so. I liked some but really didn't like others and they were quite expensive as far as I was concerned. I'm sorry but I won't be ordering from you again. Thank you.”

Helpful Report

Posted 9 months ago

We're sorry to hear this, but as you can probably imagine, if we offered samples, we wouldn't have much of a viable business! The box you selected contained a curated selection of award-winning chocolates and truffles. All have won either - or sometime several - Great Taste, Academy of Chocolate or International Chocolate Awards, so are judged excellent by independent chocolate & foodie experts. We're sorry if this wasn't the case for you.

Posted 8 months ago

“I think your chocolates would benefit from a thicker chocolate coating. Although the fillings are tasty the chocolate seemed to be wafer thin.”

Helpful Report

Posted 9 months ago

Thank you, we're thrilled to hear that you love our flavours, but sorry if the chocolate seemed to be on the thin side. Our casings should be the perfect thickness to provide a good amount of delicious, ethically sourced chocolate that compliments the fillings and provides a crisp bite, but without overtaking the flavour profiles.

Posted 8 months ago

“I used to love Chococo - it was my go to chocolate supplier for Xmas and Easter and even birthdays. However somehow it feels like it has lost its depth of flavour, aroma and general wow factor. It's a shame as I support the brand values etc but there are tastier chocs on the market for a similar price.”

Helpful Report

Posted 9 months ago

We're sorry to hear that you feel this way. Most recently, both our 72% Ecuador dark chocolate and our 47% Colombia milk chocolates won Gold Star Great Taste Awards, and to date, we have won more than 128 national & international fine food awards.

Posted 9 months ago

“To be honest they didn't really taste of very much and the ginger centre, in my opinion, was not a large enough piece.”

Helpful Report

Posted 10 months ago

We're sorry to hear this. Our Glorious Ginger is an annual bestseller and is crafted by putting big chunks of crystallised ginger inside domes of our 72% origin dark chocolate from Ecuador, which itself is a 1 Star Gold Great Taste Award 2023 winner.

Posted 10 months ago

“Beautifully presented/boxed and absolutely nothing wrong with it but unfortunately I did not like the flavour.”

Helpful Report

Posted 10 months ago

We're so pleased that your chocolate looked beautiful, but sorry it wasn't for you flavour-wise. Our Oat M!lk chocolate is the perfect dairy-free alternative to milk chocolate. Made without gluten, soya, or nuts, it is a wonderful plant-based chocolate that has a truly ‘creamy’ taste and is much like a classic milk chocolate. In fact, during taste tests, most people could not tell this was made with oat m!lk and thought that it was a regular milk chocolate.

Posted 10 months ago

“The egg was broken on arrival before it had even been opened, and the package itself was damaged”

Helpful Report

Posted 10 months ago

We're so sorry to hear that you received a broken egg. This is certainly not how we want our lovely chocolate to arrive. We do hope that the chocolate was still a pleasure to eat despite its less-than-perfect appearance. All our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, please contact us as soon as possible after receipt, or within 2 weeks of a key gifting event (eg. Valentine's Day, Easter, Christmas).

Posted 10 months ago

“Delicious Easter egg, however for the price it was incredibly small, smaller than some supermarket Easter eggs. However I do love the themes that they did.”

Helpful Report

Posted 10 months ago

We're so glad that you loved the flavour and designs of our Easter eggs. The quality of our chocolate along with our planet-friendly packaging and ethical sourcing makes us a much more planet-friendly option compared with supermarket Easter eggs. In addition, the weights and sizes of our eggs are all clearly shown on the product pages on our website so you're able make an informed decision about what your purchasing from the get-go.

Posted 10 months ago

“Disappointing. The chocolate egg arrived completely shattered, obv some work required on wrapping. As it was a gift I only found it on Easter day. Would have given 5 stars if it was not for that”

Helpful Report

Posted 11 months ago

We're so sorry to hear that your egg arrived damaged. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit, we would encourage customers to contact us if they notice anything wrong with their order as soon as possible after receipt, or within 2 weeks of a key event such as Easter, so that we have a chance to put things right.

Posted 11 months ago

Chococo is rated 4.8 based on 8,143 reviews