Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tasty, ethical chocolate with a wide range to choose from. My order arrived quickly and well packaged. I'll happily order again!”

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Posted 1 year ago

Thank you, we're thrilled to hear everything went well, and we look forward to welcoming you back soon!

Posted 1 year ago

“Slightly disappointed to be honest. We live Chococo and visit either Swanage or Horsham whenever we can. Normally we are very impressed but the box I purchased recently for my wife’s birthday was not great. Far too many Gin inspired chocolates and the weirdest bitter, salty dark chocolate thing which no one can possibly have tasted, it was revolting. It has put us off getting a box like this again.”

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Posted 1 year ago

Thank you for your review and it's great to hear that you're normally impressed when you visit our Chocolate Houses, however we're sorry to hear that you were disappointed with your box. Our online selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis. Substitutions of one flavour for another is sometimes necessary as we make in small batches and not all ingredients are always available. Our gin-flavoured chocolates have all won awards and are usually firm favourites, so we're sorry if there were more of these than you would have liked. We sincerely hope you'll give us another try so that we can re-ignite your Chococo joy.

Posted 1 year ago

“Delivery arrived smashed was offered to send items back wasn't worth effort offered small refund which was accepted but quality of chocolate wasn't as good to meet the price. Wouldn't recommend based on this experience.”

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Posted 1 year ago

We're sorry to hear this. We only source fine single origin chocolate made with fine cocoa beans by responsible raisetrade partners. All of our chocolates are hand-crafted, hand-decorated and hand-packed in plastic-free, recyclable packaging - all by humans, no robots or automated machines here! We think we're worth it.

Posted 1 year ago

“Wonderful as usual. I keep coming back for all my chocolate gifts. First class service.”

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Posted 1 year ago

Yay, thank you. We love having you as part of the famalam 😊️

Posted 1 year ago

“Absolutely delicious chocolates! Arrived at the speed of light - will definitely be ordering again!”

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Posted 1 year ago

That's what's known as a chocolate rush 😁️ So glad that you loved them and we look forward to welcoming you back soon 💗️

Posted 1 year ago

“Consistently amazing chocolates. Would be good to have the option of no alcohol in the large boxes.”

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Posted 1 year ago

Thank you for loving our chocolates! And thanks for the suggestion - we'll pass it onto our team here 💛️

Posted 1 year ago

“Extremely creamy and delicious. Some of the best chocolate I have ever eaten.”

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Posted 1 year ago

That's just what we love to hear, thank you 💗️

Posted 1 year ago

“Really delicious chocolates. My favourites are the raspberry riot and blackcurrant beauty truffles.”

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Posted 1 year ago

Totally fruity faves! Thank you 😊️

Posted 1 year ago

“I have bought several boxes of chocolates to be delivered straight to members of my family & they have always loved the quality & taste of the chocolates. Im always impressed with the ease of ordering & the reliable delivery.”

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Posted 1 year ago

Thanks for your review, it's great to hear we keep on impressing you and we look forward to welcoming you back soon 💛️

Posted 1 year ago

“The Chococo webpage is nice, ordering and shipment was fast and easy. Quality of the chocolate itself is acceptable. I would consider buying again if I found the taste to be of higher quality.”

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Posted 1 year ago

We're so glad everything went well, but sorry if you feel that our chocolate's not for you. We're passionate about the quality of our chocolate and we only source fine single origin chocolate made with fine cocoa beans, pure cocoa butter and cane sugar, from companies who craft local fine cocoa beans into couverture chocolate in their countries of origin.

Posted 1 year ago

“Creamiest chocolate ever”

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Posted 1 year ago

Amazing, thank you!

Posted 1 year ago

“Very tasty chocolates! Please can you do the Molasses & Brown Butter Caramels butter in a bigger box!”

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Posted 1 year ago

What, do you mean our Gold International Chocolate Award and 2 Star Gold Great Taste Award winning Molasses & Brown Butter Caramel? Get a bigger box? Now there's an idea! Thanks for loving them 😍️

Posted 1 year ago

“Exquisite chocolates, huge variety. Sending a box makes an excellent present”

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Posted 1 year ago

Thank you for gifting Chococo 🎁️

Posted 1 year ago

“The chocolate was ok but I'm sorry to say that personally, it wasn't any more than that. The flavours of the Milk Choc Bun bar were too subtle, but my main issue was that the chocolate was a little too smooth, almost slippery. I guess it's down to personal choice but the texture wasn't my cup of tea. I'm not sure it represented value for money compared with other choc options.”

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Posted 1 year ago

Thanks for your review, and sorry to hear that our chocolate wasn't for you. Our Limited Edition Milk Choc X Bun chocolate bar is crafted from 47% milk chocolate using Fino de Aroma cocoa beans grown in the Huila, Tumaco & Santander regions of Colombia, flavoured with allspice, cinnamon and nutmeg, and studded with sultanas. It contains more cocoa (and therefore less sugar) than most other milk chocolates for a deliciously creamy, yet rich, cocoa taste experience. But as you say, it's all a matter of personal taste.

Posted 1 year ago

“Superb quality of product and availability always excellent. Products never fail to go own well. Highly recommneded.”

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Posted 1 year ago

That's fab to hear, thanks so much 💗️

Posted 1 year ago

“Perfect sizes, lovely flavours.”

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Posted 1 year ago

Thank you 💛️

Posted 1 year ago

“I have ordered chocolates to be sent to a friend at least twice. They have arrived on time and been well received. The collections always look yummy and a bit different.”

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Posted 1 year ago

Thank you for gifting Chococo and we hope you'll be back soon 😊️

Posted 1 year ago

“A surprise present that was so gratefully enjoyed, thanks to your skill.”

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Posted 1 year ago

That's lovely to hear, thank you 💗️

Posted 1 year ago

“Chocolate was well received but without my message which was extremely embarrassing! The "Teams" follow up was a lecture in useing you website........not very impressive and the out of office reply was from Easter and these were Coronation chocolates . If they had a 2.5 rating I would have left that !”

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Posted 1 year ago

Thank you for gifting Chococo and we're sorry that you were unhappy with our responses, but we're glad the recipient enjoyed their chocolate.

Posted 1 year ago

“Lovely chocolates! Well wrapped and delivered on time.”

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Posted 1 year ago

Excellent, thanks so much 💛️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews