Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,147 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chocolate is always fabulous, but it wasn't clear that the order would be dispatched as standard. I thought, because it was the 'advent' collection, it would be delivered in time for Advent, not before the end of October which was disappointing.”

Helpful Report

Posted 2 years ago

We made our Advent Calendar Collection a little longer lasting this year so that our lovely customers could get them in plenty of time and we didn't have a tiny delivery window to get all our orders despatched and delivered. The estimated delivery date is always shown at the checkout and on our Order Confirmations but if you want to choose a date in the future, you can select our 1st Class Preferred delivery service at the checkout. It's always a good idea to check your Order Confirmation when it comes throug and if there's something that you want to change, you can call or email us about it before your order is despatched.

Posted 2 years ago

“Ordered 3 different items as gift’s. Beautifully presented and delicious as told by those who have eaten them, would purchase from this company again.”

Helpful Report

Posted 2 years ago

Thank you for gifting Chococo.

Posted 2 years ago

“Interesting descriptions but chocolates are so small it's difficult to pick up all the flavours. They are packed so closely they are very difficult to remove from the box.”

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Posted 2 years ago

Thank you for your feedback. Our Autumn Collection has been exceptionally popular this year with people loving our autumnal flavour combinations including Toffee Apple, Spiced Pumpkin & Black Forest Gateau. The cardboard grids are there to make sure your chocolates reach you in perfect condition, but there's a note on the menu suggesting that you lift out the grid dividers if you have any difficulty extracting your chocolates.

Posted 2 years ago

“Fresh, delicious chocolates with unique and luxurious flavours. For me, salted caramel is over and I'd like to see less of it. Otherwise - yum.”

Helpful Report

Posted 2 years ago

Thank you! We can't let go of our sumptuous Dorset Sea Salt Caramel though - it's an absolute classic!

Posted 2 years ago

“The chocolates were a present. I bought them on 11 October, paid for first class postage and they arrived on 19 October. I was told they should be eaten quickly as they contained fresh ingredients - difficult when they take so long to arrive. I think you should review your shipping arrangements when it is known that Royal Mail have strike days”

Helpful Report

Posted 2 years ago

Thank you for your feedback. The delay that your delivery incurred is very unusual for first class, but we have tried to make it as clear as possible on our website that the current raft of Royal Mail strikes is likely to affect deliveries; sadly, there's little we can do to avoid this. We're looking into alternative delivery methods so that customers have other options.

Posted 2 years ago

“I have sent gifts of chococo chocolates to quite a number of friends in the past. As we were staying in Swanage last week we went into the shop to send a birthday gift of chocolates to a family member. We couldnt order them in the shop as now the only way of ordering is online. I believe this to be a retrogade step. Having said the above I did make an online order and apart from the Royal Mail strike delaying delivery, once the chocolates arrived they were much appreciated.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for choosing to gift Chococo. Our shops aren't geared up for sending out orders, but as you will have found, ordering online is easy and our HQ team are there to wrap, despatch and contact by phone and email - we can also take orders over the phone.

Posted 2 years ago

“Hi I think I would have preferred the milk chicken.nice unusual flavours though xx”

Helpful Report

Posted 2 years ago

Thank you .... although we're a little lost with the chicken reference 🐔️ You know it's chocolate, right?! 😁️

Posted 2 years ago

“Delicious! But expensive!!”

Helpful Report

Posted 2 years ago

Thanks, it's great to hear our chocolate is delicious. Expensive? Not really, when you consider that every single chocolate is hand-crafted from fine origin chocolate (palm-oil free too), the fillings made with locally sourced ingredients, each lovingly decorated by hand, and every box hand-packed in plastic-free recyclable packaging. And hey, you had 50 of them! 😉️

Posted 2 years ago

“I found the brownies sticky and more like a chocolate torte than a Brownie.They didn't look like the pictures.Flavour good but texture not so good.”

Helpful Report

Posted 2 years ago

We're so glad you enjoyed the flavour of the brownies. Our brownies are definitely truffle-like and not so cakey, but as you had the Dorset Sea Salt Caramel variety, which has caramel swirled through, there's a bit more oozy caramel stickiness too.

Posted 2 years ago

“The Halloween treat arrived safely thank you. Saving for grandsons for Halloween do cannot comment on the taste yet. Just a l little disappointed at the fairly small size for the price. The Happy Birthday bar is a favourite and also being saved for a Dec birthday!”

Helpful Report

Posted 2 years ago

Thank you. Don't forget that all of our lovely chocolates are hand-crafted here in Dorset by our fabulous team of chocolatiers using fine origin chocolate, which are then individually decorated by hand and then hand packed into plastic-free recyclable packaging. The end result is worth the little extra.

Posted 2 years ago

“The only disappointing element of Chococo is the delivery by the utterly useless Royal Mail.”

Helpful Report

Posted 2 years ago

Sorry that Royal Mail let us down at the last hurdle; we usually find posties very efficient at delivering to domestic addresses, and can only apologise if things went awry.

Posted 2 years ago

“The chocolates were delicious, as expected. The delivery was chaotic.”

Helpful Report

Posted 2 years ago

Thank you, we're so pleased you enjoyed your chocolates, but sorry to hear that there was an issue with delivery. Our First Class Preferred delivery service is a first-class tracked future day delivery service in which you choose your preferred future weekday delivery date from the calendar, however, it's not a guaranteed delivery date.

Posted 2 years ago

“This was a diamond wedding anniversary present to my parents in law. They loved the chocolates. Unfortunately the message that I wrote on the website to go with the chocolate didn’t appear. That said totally delighted with the gift so thank you. Pete”

Helpful Report

Posted 2 years ago

Thank you for gifting Chococo, and we're so pleased that your parents-in-law loved them. We've checked at this end and there was no gift message saved to the order, so we can only think that you forgot to hit the save button. Sorry if you missed this. If you had noticed there was no message on your Order Confirmation, we could always have added one before we despatched your order - we're always here to help.

Posted 2 years ago

“Lovely chocolate dinosaur egg, kids loved the dinosaurs and fossils inside. Only disappointment was that most fossils and dinosaurs were dark chocolate which the children didn’t like, maybe I didn’t read description properly, a shame in a milk chocolate egg.”

Helpful Report

Posted 2 years ago

Thank you! Kids and grown-ups love our dino eggs and with milk, white and dark chocolate, there's something for everyone! Each egg is handmade, starting with the outer layer of the shell creating a mottled egg effect which is achieved by stippling white & milk chocolate. The shell is then built up with layers of our 45% Venezuela origin milk chocolate, and each half studded inside with mini dark & white chocolate dinosaurs & ammonites. Finally the two halves are hand-sealed, secreting the surprises inside. It was winner of top marks (5/5) in the Telegraph taste test of the best kids' Easter eggs published online March 10th 2021.

Posted 2 years ago

“Excellent Brownies. They arrived on the day requested in time to be enjoyed by our guests. Very chocolaty.”

Helpful Report

Posted 2 years ago

Thank you, we're so pleased to hear that our truffle-like brownies went down a treat with your guests.

Posted 2 years ago

“Delicious selection of chocolates and centres. My only niggle was a couple of chocolates (hazelnut chocolate) seemed more like plain rather than milk chocolate. That said would purchase again.”

Helpful Report

Posted 2 years ago

Thank you, we're really glad that you enjoyed your Milk Chocolate selection. Interestingly, the chocolate that you mention is our Hazelnut Gem which is made with our 65% Madagascar origin Mega Milk chocolate. This very special milk chocolate contains a lot more cocoa than many other milk chocolates, and more than a lot of dark chocolates as well! It is one of the vanguards of a new type of high cocoa & low sugar milk chocolate, sometimes also known as "dark" milks. With 65% cocoa solids and 27% milk, this is a milk chocolate bar with very little added sugar - just 8% in fact! If you think about that for a minute, that is less sugar than in a 70% dark chocolate (that contains 30%) & you would have to get to bars containing 85% cocoa or more to get to similar levels of sugar....wow! However, you would never know that you are eating milk chocolate with so little sugar as the higher-than-normal amount of milk in this bar softens the intensity of the cocoa & gives this chocolate a wonderful creaminess. If that wasn't enough, this chocolate is produced from bean to couverture (chocolate for us to work with) in Madagascar by Chocolaterie Robert, so it is what is known as Raisetrade chocolate as it is contributing more to the local economy as they are exporting an added value product rather than the commodity product of dried cocoa beans.

Posted 2 years ago

“Good it as a present for my husband's birthday. He loved the writing on it, he ate the chocolate very quickly, after posting a picture on Facebook.”

Helpful Report

Posted 2 years ago

Yay, one of our personalised bars made it onto Facebook - fame at last! Thanks for gifting Chococo.

Posted 2 years ago

“A wonderful and delicious box of Chocs!!”

Helpful Report

Posted 2 years ago

Thank you.

Posted 2 years ago

“The chocolates I know are lovely, but I’ve since found out that they never arrived! I left it late to review as the person who I sent them to has only just informed me. However, Chococo made every effort to trace the delivery and the post office has clearly mislaid them.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to post your review and are so pleased that you think our chocolate is lovely. If there's a delivery issue it's always best to contact our lovely customer care team directly and promptly; sadly there's not much we can do three months after delivery.

Posted 2 years ago

“The chocolates were superb as always however can you please send them out in a plain outer box. these were a present for my wife but she took them in from the courier and the outer packaging had your logo all over it which spoilt the surprise.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post your review, and we're thrilled that you love our chocolates. Our 'Chocs Away' email that we send when your order is despatched does let you know that the postal box is branded so that you can get to the front door first if it is a surprise. We took advice from our business mentors, who have vast experience in managing online businesses, and they recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector, that have branded boxes.

Posted 2 years ago

Chococo is rated 4.8 based on 8,147 reviews