Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there. The chocolates were ok. The good ones were great (1/3 of the mix?). The others were so/so. I’d suggest focusing on less of a variety and going to market with only your best—even if that means repeating some flavours within the variety box.”

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Posted 2 months ago

Thanks so much for your feedback, but sorry that you didn't love them all - what ever is wrong with you? 😄️ We think they're all our best - as of Summer 2024, we have won 130 national and international fine food product awards, of which 79 are Great Taste Awards.

Posted 1 month ago

“These are an advent box so now on November 19th I can’t give a full review. I can say they look lovely and here’s hoping they taste as good as they look.”

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Posted 2 months ago

Thank you. We hope that you love each and every day of your Chococo Christmas Countdown

Posted 1 month ago

“Gorgeous from the first to the last ❤️”

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Posted 2 months ago

Thanks so much 😍️

Posted 1 month ago

“Yum, thanks for the great choice and quality of chocolate.”

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Posted 2 months ago

Thanks so much 💗️

Posted 1 month ago

“Delish ! Sent as a gift and much appreciated by the recipients. The millionaire shortbread was a particular success and didn’t last long ! The brownies were well packaged and promptly dispatched and fitted through the letterbox so minimal disruption to new parents of small baby. Highly recommend and will use again.”

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Posted 4 months ago

Thank you, we're thrilled to hear how much our Millionaire's Shortbread was appreciated 💗️

Posted 4 months ago

“Delicious chocolates”

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Posted 5 months ago

Thank you 💗️

Posted 5 months ago

“We ordered brownies for a friend who had an injury. They arrived promptly and well packaged. My friend was delighted with them. We were very pleased with the service provided.”

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Posted 5 months ago

There's nothing like a delivery of Chococo brownies to speed up recovery! Thanks for gifting Chococo 💗️

Posted 5 months ago

“I Always buy Chocco as they are our favourote treat aand always delicious.”

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Posted 5 months ago

That's fantastic to hear, thank you 💗️

Posted 5 months ago

“Have bought before for gifts. And like before very pleased with products. Easy to order, great range and superb quality.”

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Posted 5 months ago

Thank you! It's great to hear you keep coming back and giving the gift of Chococo 💗️

Posted 5 months ago

“As fantastic as always!”

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Posted 5 months ago

Thank you!

Posted 5 months ago

“These are a gift for a friend and he loves them. He is mad on dinos and loves chocolate. So when I saw these I just had to buy them”

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Posted 5 months ago

Celebrating the Dorset Jurassic coastline and our beautiful seaside home of Swanage, our chocolate Dorset Dinosaurs are roarsome for any chocolate lover! Thanks for gifting these mini monsters 💗️

Posted 5 months ago

“Great help. Great Product. Great Company.”

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Posted 5 months ago

Thank you 😊️

Posted 5 months ago

“These were a gift. I know that they arrived very quickly and that they were considered to be “the best chocolates ever tasted.””

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Posted 5 months ago

That's amazing! Thank you for gifting Chococo 💗️

Posted 5 months ago

“Quick response. A gift sent through post in hot weather and recipient commented that it didn't melt- and was delicious.”

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Posted 5 months ago

Thanks, that's fab to hear 💗️

Posted 5 months ago

“>£40 thank you gift never delivered despite email confirmation, Chococo not interested because only discovered several months later. I ordered ten bars of Mega Milk 65% milk chocolate as a thank you gift for friend in Brighton back in October. I just visited the family and asked them what they thought of the chocolate, and they had never received it (despite me receiving an email from Chococo confirming delivery). I contacted Chococo customer services and the agent was polite and courteous however immediately rejected the possibility of fulfilling the contract and resending the bars because I was contacting several months late. I explained this was a 'thank you' gift, I would not normally expect another 'thank you' in return.. so I was totally unaware. Moreover Chococo sent an email confirming that delivery to the recipient had occurred, which was not true. Chococo can apparently evidence the package left the warehouse but are unable to provide proof of delivery. I note that there's similar feedback on Trustpilot from another customer who also sent a gift and it went to a completely different address and they were totally unaware. I'm adding my narrative really as a warning to other customers; I am afraid the default Chococo delivery is poorly suited to sending expensive chocolate gifts. £40+ packages should require 'signed for' delivery, and it is Chococo's responsibility to ensure delivery to the intended recipient happens. If this isn't provable then Chococo certainly shouldn't send out emails stating items have been delivered to the intended recipient. I think in situations like this, where the contract has not been fulfilled and clearly a genuine customer is left very disappointed, Chococo has got the balance wrong in doubling down showing no goodwill at the outset. I appreciate they're a small business and I also suspect they would still make profit from this single transaction, even if they had dispatched another box of this Mega Milk chocolate.. these are, after all, very expensive bars. Moreover, I would've ordered more myself had this been resolved, and perhaps my friend would've loved the chocolate and his family become regular customers. Disappointed and there's an opportunity to improve things for Chococo here, I am sure.”

Helpful Report

Posted 5 months ago

We're sorry that you're unhappy with our responses about a delivery made 9 months ago. As explained when you contacted us, we were way out of the time window that Royal Mail allows to make a claim such as this; claims need to be made within 80 days of postage. As such, we would have needed to be notified of the non-delivery by 12th January. We would expect customers to notify us within a reasonable time frame of the non-arrival of goods. Whilst we completely understand that the item was sent to a third party, you will have received confirmation at the time that delivery had been made. Unfortunately, we can't consider being contacted more than nine months after despatch as within a reasonable time frame.

Posted 5 months ago

“Brilliant range of really tasty chocolates.”

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Posted 5 months ago

Fabulous, thanks so much 💗️

Posted 5 months ago

“Absolutely delicious chocolates! I treat myself to a box once or twice a year and they never last very long!!!”

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Posted 5 months ago

Thank you for treating yourself to our chocolates. We're so pleased that we continue to delight!

Posted 5 months ago

“Very delicious”

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Posted 5 months ago

Thanks so much 💗️

Posted 5 months ago

“Amazing as always … special mention to the millionaires shortbread … we had a totally international set of guests (USA, Hong Kong, Ireland, UK) who voted the millionaires “ the best ever” … it didn’t last long … should have ordered 2!! Many thanks Team Chococo”

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Posted 5 months ago

Woo hoo, thank you for spreading the Chococo joy to your international visitors! 💗️

Posted 5 months ago

“Delicious chocolate treats. The orange segments in dark chocolate are divine, and it’s easy to see why the boxed collections are award winners. The service is thoughtful and impeccable and delivery swift. Great ethical company with great produce to impress any foodie, and a must for chocoholics.”

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Posted 5 months ago

Thank you, that's high praise indeed 💗️

Posted 5 months ago

Chococo is rated 4.8 based on 8,068 reviews