Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought subscription for my 85yr old mum”

Helpful Report

Posted 6 months ago

Thank you, what better gift to give than a gorgeous box of Chococo fresh hand-crafted, ethical chocolates arriving every month. What a lucky Mum 💗️

Posted 6 months ago

“A gorgeous gift - the 72% dark was much more mellow than I expected, really smooth and the cocoa nibs gave a delicious bite. Love the ethics and supporting an independent business.”

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Posted 6 months ago

Thank you for gifting Chococo and loving all that we do 💗️

Posted 6 months ago

“Having read Chris Ban Tulken’s book on ultra processed people I was delighted to find chocolates which without as much artificial ingredients as possible They were bought as a gift for me and I was not only thrilled with them but immediately bought them for a friend myself who was delighted with them They will be my gift chocolates of choice in the future I was a bit sad to lose out on the offer of spending over £30 and getting discounts- I wish you could do something cumulative for loyalty Kind regards, Elizabeth”

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Posted 6 months ago

Thank you. Making truly fine chocolate products with real ingredients & natural colours (and no weird & wonderful additives, preservatives, artificial colours or palm oil), has been core to our ethos since day one back in 2002 and always will be. We believe in making chocolates which will delight and as a national food journalist once said "their purity makes the flavour sing". Working with local food & drink producers has been one of the joys since we launched as they are as passionate about their cows, bees, cheeses, vodka stills, coffee roasters and hedgerows as we are about our chocolates, so that together we can produce truly unique chocolates that are a true reflection of what's best about Dorset and the South West! We don't currently offer online loyalty discounts, but watch this space, it might be something we're able to do in the future.

Posted 6 months ago

“Assured of excellent quality and variety when we buy Chococo products. Ordered as a gift which arrived as notified and in good order. We can always rely on Chococo to deliver fabulous gifts and products.”

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Posted 6 months ago

Thanks for loving Chococo. It's great to hear that we keep getting it right both with both our products and our service, and we hope to continue to delight 💗️

Posted 6 months ago

“I love these chocolates - they are the best on the market in this price range at the moment. I love the designs and the environmentally aware packaging and also the children's designs. Very high quality”

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Posted 6 months ago

That's fab to hear, thank you 💛️

Posted 6 months ago

“Got these as a competition prize and the winners were super happy with how cute the ducks were and how tasty!”

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Posted 6 months ago

What better prize than Chococo chocolate! Fantastic, thank you 💗️

Posted 6 months ago

“Got the box for my brother for his birthday and he loved it”

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Posted 6 months ago

Thanks for gifting Chococo

Posted 6 months ago

“We tried the selection box, so many amazing flavours 😊 Will definitely be buying again for friends and family, also loved the presentation and packaging.”

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Posted 6 months ago

Thank you, we're so pleased that you enjoyed it all, and we look forward to welcoming you back very soon 💗️

Posted 6 months ago

“Delicious. I am dairy intolerant so have oat milk choc. Really nice”

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Posted 6 months ago

Thank you! With no dairy, gluten, nuts or soya, it's 'milk' chocolate but not as you know it. In fact, in our blind taste testing when researching this chocolate, lots of our tasters thought they were eating a dairy-based classic milk chocolate! 💗️

Posted 6 months ago

“Chocolates seem ok - but had lots of problems with delivery. First delivery went MIA and then their insistence on being signed for meant a further delay. Summer/chocolates and postage are not natural bedfellows”

Helpful Report

Posted 6 months ago

Thank you, we're so glad to hear you enjoyed the chocolate. We're very sorry that your order went astray and you were subsequently dissatisfied with delivery of the replacement box. Our orders are sent by Royal Mail as we find them very efficient at delivering to domestic addresses. We offer a variety of postal options but all are sent by tracked delivery so that you can follow the progress of your delivery, update the delivery options if you or the recipient is not going to be there, and have confirmation of when it is delivered. As it is tracked delivery, depending on the postie, the parcel may require a signature on delivery. If no one is in, a card will be left and the item can either be collected from the local delivery office or a re-delivery can be arranged. Royal Mail offers an online re-delivery service so that you do not have to call them, just arrange it via their website at royalmail.com.

Posted 6 months ago

“From enquiry to changing delivery location Amber was polite patient and helpful all the way through. Incredibly responsive and receptive to my questions and dietary needs. Your chocolates are always exceptional and it's great that your customer service is just as brilliant. My partner was delighted at the selection and was overjoyed that there were no flavours he didn't like. Really REALLY thank you for everything. I've only ever bought from your static shops but since being in hertfordshire I decided to risk delivery and it did not disappoint, will be continuing to order online when we aren't visiting dorset. THANK YOU!!!!!!!”

Helpful Report

Posted 6 months ago

Thank you! And a big shout out to Amber in Customer Care too. We're so pleased that we could help with everything and we look forward to welcoming you back - online or in-store - very soon 💗️

Posted 6 months ago

“I sent chocolates as a birthday gift. They arrived on time and were greatly enjoyed. Thank you, Choco.”

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Posted 6 months ago

That's fantastic to hear, thank you.

Posted 6 months ago

“Incredible presentation and beautiful chocolate such a novelty theme with the fish and chips”

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Posted 6 months ago

Thank you so much! Our chocolate Fish & Chips is a British classic with a twist that is a real seaside delight all wrapped up in The Chococo News. Plus, 5% of every sale is donated to Project Seagrass, a charity dedicated to the conservation of seagrass ecosystems 🐟️🍟️😍️

Posted 6 months ago

“I buy these delicious chocolates for my friends celebrating special events These four were 70th birthdays x2 75th birthday and 80th birthday Such a treat for them all!!!”

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Posted 6 months ago

Thank you so much for sharing the Chococo joy - what a lovely friend you are 💗️

Posted 6 months ago

“Every present I e bought from you has made somebody’s day, so thank-you for your consistent innovations and excellence”

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Posted 6 months ago

Yay, that's fab to hear! Thank you for making Chococo your go-to for joy-bringing gifts 💗️

Posted 6 months ago

“I was really looking forward to the Cherry Bakewell brownie, but it was a bit disappointing, there didn't seem to be any cherry in it! It was quite nice as a chocolate brownie with a hint of almond, but for the price I was expecting more. I had a free delivery code too so I just paid £16.50, with delivery it would cost over £20 and I definitely don't think it would be worth buying again unfortunately. It was wrapped nicely and arrived very quickly though.”

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Posted 7 months ago

We're sorry to hear this. Our Cherry Bakewell brownie is made with our 72% Ecuador origin chocolate, lashings of cherry jam, and a sprinkle of flaked almonds on top. Our friendly customer care team are there to help with any unhappy moments and if you'd let us know what the issues were, we would have been able to rectify it for you.

Posted 6 months ago

“We ordered their sfternoon tea package and it was delicious. A brilliant idea!!”

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Posted 7 months ago

Thank you, we're thrilled to hear this. Our Luxury Afternoon Tea Set for Two was a limited edition, so you were lucky to get your paws on one. They proved so popular, we may have to see about bringing them back!

Posted 6 months ago

“Bought the large selection box for a friend’s birthday. She was delighted as these are her absolute favourite chocolates. The delivery arrived very quickly and were well packaged.”

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Posted 7 months ago

So glad to hear everything went perfectly. Thanks for gifting Chococo 💗️

Posted 7 months ago

“Never ordered from Chococo before but after receiving the Cherry Bakewell brownie…will definitely be ordering more!!! The brownie was the best ever tasted!!!’ Delivery was swift and lovely packaged!!”

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Posted 7 months ago

Ding dong, brownies calling! 🍒️ So glad to hear everything was perfect and we look forward to you trying more of our yummy flavours and chocolates!

Posted 7 months ago

“These are expensive chocolates - definitely a special treat only - but they are interesting, absolutely delicious and beautiful. I would also like to thank Amber in customer services for helping to sort out a problem with a mis-delivery.”

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Posted 7 months ago

Thank you, we're thrilled to hear how well appreciated our chocolates are. Glad our fab Customer Care team were able to help with your delivery issue too 💗️

Posted 7 months ago

Chococo is rated 4.8 based on 8,068 reviews