Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY NICE CHOCOLATES ALTHOUGH VERY SHORT SHELF”

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Posted 1 year ago

Thank you! Yes, our fresh chocolates are made with fresh ingredients and so have a short shelf life, but they don't tend to hang around for long any way 😁️

Posted 1 year ago

“I ordered a package of assorted chocolate (Summer Collection Large Box) for my partner's birthday. He is usually very picky with his chocolate, so I was nervous when I bought it. But, he was very satisfied with the gift. Highly recommended. PS: the package was delivered on time with no issues and in a gift box. They also provide a small leaflet to introduce the chocolates.”

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Posted 1 year ago

Thank you for gifting Chococo! We're over the moon to hear that we passed the picky partner test and we really hope that he'll be asking for more! 💛️

Posted 1 year ago

“Excellent fresh chocolates with delicious flavours”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“I bought the chocolates as a gift for my mother as a pick me up.the boxes alone were amazing and the chocolates looked like artwork.she has had a fair few and she is amazed by the flavours. The customer relations were also faultless. Thank you very much!”

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Posted 1 year ago

That's so lovely to hear, thank you 💛️

Posted 1 year ago

“Those that I received on my birthday from my son in America were excellent. That is why I sent the same to my very close friend Mrs Charmaine Crossley for her birthday. She was delighted.”

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Posted 1 year ago

Thank you, we love to hear how you're spreading the Chococo joy 💗️

Posted 1 year ago

“Didn't buy chocolates this time, but tried your millionaires shortbread, as you had a free p&p. offer on at the time. We both thoroughly enjoyed it so did my mum & stepdad. I usually buy your chocolates for my sister, who has a chronic disorder, as a pick me up treat, as she absolutely loves your chocolate and the fact that it's local, cause she lives in Wareham, just down the road from you.”

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Posted 1 year ago

Thank you! It sounds like the whole of your family is part of the Chococo family. Thanks for sharing the joy! 💗️

Posted 1 year ago

“6 month gift subscription as an 80th birthday gift, always a great report”

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Posted 1 year ago

Way to gift Chococo - a box a month for 6 months! Thank you 💗️

Posted 1 year ago

“Although I didnt get to sample the chocolates, my sister, that i bought them for said they were lovely. I was so impressed by the service and the on point notifications at each stage from dispatch to delivery, FAB service x”

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Posted 1 year ago

Thank you 😍️

Posted 1 year ago

“Amazing very chocolatey brownies delivered for a delicious birthday treat”

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Posted 1 year ago

Thank you, we're so glad they were well received 💛️

Posted 1 year ago

“Your chocolates are utterly the best chocolates I have ever eaten - truly the VERY BEST”

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Posted 1 year ago

Awww shucks, you're making us blush. Thank you 😊️

Posted 1 year ago

“A absolutely wonderful present for the people it was intended for a nice surprise and very much appreciated”

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Posted 1 year ago

Thanks for gifting Chococo 🎁️

Posted 1 year ago

“Loved the quality of the chocolate and the variety of flavours, it is something I would definitely buy as a gift for someone.”

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Posted 1 year ago

Thanks, that's fab to hear! We can't wait to welcome you back soon 💛️

Posted 1 year ago

“I can’t believe how yummy their brownies are! Superb!”

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Posted 1 year ago

Mmmm, squidgy! Thank you 😊️

Posted 1 year ago

“I recently left a review on trip adviser about chococo,i think that for the money you will be hard pressed to find better quality chocolates in the uk and i am including all the premium chocolatiers in that list. good variety and delicious,keep up the good work guys.”

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Posted 1 year ago

Wow, thank you! It's absolutely makes our day to receive a review like this 💗️

Posted 1 year ago

“I bought the gin chocolates for my sister who was ill and she thoroughly enjoyed them. Beautifully presented.”

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Posted 1 year ago

Thank you for choosing to gift Chococo 🎁️

Posted 1 year ago

“Amazing chocolates that look almost too good to eat. Such a delicious variety of flavours too. Cannot wait for next months subscription”

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Posted 1 year ago

Almost too good to eat, but thankfully you made it 😁️ We hope that you'll continue to be delighted!

Posted 1 year ago

“Not our order - a friend sent them as a birthday present but we kept getting mailing and ordering updates from Chococo as if we had done it! NOT appropriate for us to have these details including the cost!!”

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Posted 1 year ago

Thank you for your review for the recent gift you received, and we're really sorry to sorry to hear that all the email communication including the order confirmation was sent to you. The only way this can happen is if the person who purchased the gift used your email address instead of theirs when they placed the order. We only have one field for an email address, so it's not a case of switched information. There is an instruction on our checkout which states "If you are buying a gift, please put your email address in at the top, then the recipient's delivery address, then your billing address", so we're sorry your friend missed this.

Posted 1 year ago

“I bought a selection bag for my daughter's 50th birthday and she was delighted. It contained everything she liked.”

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Posted 1 year ago

Special chocolate for a special daughter on a special birthday! Thanks for gifting Chococo 🎁️

Posted 1 year ago

“Excellent tasting chocolates and speedy delivery”

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Posted 1 year ago

So great to hear, thank you 😊️

Posted 1 year ago

“Lovely chocolates, but dismayed at the inability to order these to be delivered in a plain wrapper. I am informed by the company that branded boxes are used as a marketing tool. Does it really take that much effort or consideration to offer the option of a plain wrapper ? Telling me to have them delivered to a friend or neighbour really isn't the answer!”

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Posted 1 year ago

Thank you for appreciating our chocolates, but we're sorry about your frustration about us using branded boxes. As we explained, our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button.

Posted 1 year ago

Chococo is rated 4.8 based on 8,068 reviews