Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted the best. I got the best”

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Posted 1 year ago

Yay! Simply the best! Thank you 💗️

Posted 1 year ago

“Really tasty, well presented & an unusual variety of flavours. I’ll definitely be treating myself to some more next year”

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Posted 1 year ago

Welcome to the Chococo family .... we're so glad you found us!

Posted 1 year ago

“Excellent service regarding the speed of delivery especially during a busy period. Purchased 4 items for gifts and each person is very happy.”

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Posted 1 year ago

Thanks, it's great to hear that it all went so well. Thank you for gifting Chococo 🎄️

Posted 1 year ago

“The blonde chocolate was absolutely amazing! An experience not to be missed.”

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Posted 1 year ago

Thank you! Our new 'Blonde' salted butter caramel white chocolate has fudgy, buttery caramel flavour notes & is also soya-free.

Posted 1 year ago

“As always the chocolates were delicious - loved the advent ones in such beautiful packaging and the Christmas wreath is dangerously addictive.”

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Posted 1 year ago

Thanks for loving Chococo 💗️

Posted 1 year ago

“Two boxes of chocolates arrived promptly and well packed. As expected, both my wife and daughter loved the product.”

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Posted 1 year ago

Thank you so much

Posted 1 year ago

“All the chocs arrives in good time and looked fab. Sadly I didn’t get to taste any……. But the recipients seemed happy 😊😋”

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Posted 1 year ago

Thank you, we're so glad it all went well. Thanks also for gifting Chococo but remember to treat yourself once in a while! 😊️

Posted 1 year ago

“The chocolate in this order seems to leave a gritty residue and does not melt as well as previous batches”

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Posted 1 year ago

We're sorry to hear that your recent order of flakes didn't appear as good as usual. We want all of our customers to enjoy our chocolate 100%, so if we can put this right, we'd love to. Our Customer Care team are available to help with any issues, just pop through an email or give them a call.

Posted 1 year ago

“Bought the chocolate salami for my partner, who was very amused. I look forward to him sharing it with me!”

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Posted 1 year ago

Tee hee, you can always ensure a giggle or two with our award-winning Chocolate Salami, wrapped by hand in foil and parchment paper and finished with genuine butcher’s twine for a truly authentic feel 😁️

Posted 1 year ago

“Delicious cbocolates!”

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Posted 1 year ago

Thanks!

Posted 1 year ago

“I placed the order for 2 boxes of 25 Chococo in the first week of December. I had read on the website "somewhere" that these were cream chocolate, they had a short shelf life. However, I was very disappointed to receive the order with 22nd December as sell-by date. These were Christmas presents and I had the embarrassement to tell the recipients to consume as soon as possible. This date should have been highlighted on the order page and I would have waited for a few days before ordering.”

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Posted 1 year ago

All our fresh chocolates have several clear messages their individual product pages showing the Eat By date, that they contain fresh ingredients and that they need to be eaten quickly. The message is repeated in various forms to make it as obvious as possible, so we're sorry if you missed these and for any embarrassment. To order in advance to gift at a later date, you don't need to wait to order, simply need to select our 1st Class Preferred delivery option as you go through checkout and we'll despatch later using the freshest chocolates.

Posted 1 year ago

“Ordered just before Christmas and they were dispatched and delivered promptly. These were for a gift do I didn't have them myself but I've had their chocolates before and they are scrumptious.”

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Posted 1 year ago

So glad everything went well and thank you for gifting Chococo 🎁️

Posted 1 year ago

“Excellent chocolates and fantastic customer service”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Yum very tasty”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Excellent chocolates. Well packaged and arrived the day after I ordered. Couldn't ask for more.”

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Posted 1 year ago

Fabulous, thank you 💗️

Posted 1 year ago

“Easy to order, lots of selection, great gifts for friends and family!”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“First time user (normally Hotel Chocolat). Love the taste and that the chocolates were in the same order as the guide making it easier to locate. One minor area to improve it was difficult to remove the individual chocolate from the box as they were packed very close. Will definitely order from you in the future. Happy New Year! David Amos”

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Posted 1 year ago

Thanks so much for your review and welcome to the Chococo family! If you have any difficulty extracting the chocolates from the box, simply unslot the cardboard grids holding them in place. Now you're a Chococo pro!

Posted 1 year ago

“Chococo chocolate is usually really lovely and enjoyable to eat. However, this year I purchased the reef and was really disappointed. The reef looks really pretty and would make a stunning centrepiece. However the eating experience was not as expected. It was difficult to cut to portion, difficult to eat in as much as cutting into it on the plate wasn't possible without it shattering. Picking it up and biting it was equally difficult. It felt like the content was lacking some moist components, dried fruit for example. Really dissapointed as previous purchases from Chococo have been a delight.”

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Posted 1 year ago

We're really sorry to hear that our Chocolate Biscuit Cake Wreath didn't hit the spot the way you had hoped, but thank you for taking the time to share your experience on Reviews.io as well as email us directly with your feedback. This wreath is an annual bestseller and is based on an old family recipe of Chococo co-founder, Claire. It's a brilliant alternative to Christmas cake, perfect to delve into throughout the festive period, so we're sorry you didn't enjoy it as much as expected.

Posted 1 year ago

“Lovely colourful packaging design”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Chocolates bought as a gift and they thoroughly enjoyed them, well worth the money. Ordering process nice and simple and delivered on time and carefully wrapped. Will be buying from Chococo again. John Leeds”

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Posted 1 year ago

Thank you, we really appreciate your review and look forward to welcoming you back soon.

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews