Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A clearer Edit button would be useful in case of errors when ordering”

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Posted 1 month ago

Thanks for your feedback. You can update your order easily either in the pop-up basket or the full basket view by amending quantities or getting rid of items altogether by using the rubbish bin icon.

Posted 1 month ago

“I sent my friend a gift as we'd had Chococo goodies before. It arrived on time and she was very pleased, I got a message saying the ginger and dark chocolate was delicious!”

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Posted 1 month ago

Thank you for gifting Chococo 🎁️

Posted 1 month ago

“Excellent service and product quality”

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Posted 1 month ago

Amazing, thanks!

Posted 1 month ago

“Bought for a Christmas present”

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Posted 1 month ago

Thank you 🎅️🎄️

Posted 1 month ago

“Very delicious vegan chocolate. Really nicely packaged and on time”

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Posted 1 month ago

Fantastic, thank you 💗️

Posted 1 month ago

“The first problem is with regard to the packaging. The two hampers were packed in a box in which the cardboard was not thick enough. Consequently, when they were delivered the box was damaged in several places. Secondly, one of the hampers contained an item that should have been packed in the other hamper. Lastly, no tracking information was provided, so that the courier had to leave the parcel in a safe place, chosen by it. So, in conclusion the service was poor and I will not be ordering from Chococo in the future.”

Helpful Report

Posted 1 month ago

We're sorry to read your review, and sorry that this is the first we have heard about any of these delivery issues. If any items arrive damaged and if any items are wrong please do let us know as soon as possible after delivery so that we can put it right for you. You should have received tracking updates from Royal Mail so we're sorry if you didn't receive these.

Posted 1 month ago

“The best advent calendar I've ever had. An interesting selection of special flavours and creations, perfect with morning coffee. And the usual lovely packaging, prompt delivery.”

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Posted 1 month ago

Thank you, that's such a fantastic compliment. We're so pleased you appreciated it 😊️

Posted 1 month ago

“I've been a Chococo customer since the start - my parents bought a house in Church Knowle in 2004 and as far as I can remember, my visits there have always been combined with a trip to the shop in Swanage. I remember it when the shop was upstairs and you could watch things being made in the kitchen downstairs. I've been enjoying the orange and honeycomb slabs in particular ever since, and it's been a family tradition to have a selection box at Christmas (often chosen in person when spending Christmas in Dorset). I've converted a lot of friends and I'm delighted to see Chococo in so many of my local shops in London this year! You deserve all the success in the world.”

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Posted 1 month ago

Many years of happy memories of Chococo, how amazing! We're thrilled that your family is part of the Chococo family, thank you for all of your support 💗️

Posted 1 month ago

“The millionaire shortbread was disappointing. The chocolate had all broken on the top and had separated from the caramel. The caramel was grainy. Sorry I wouldn’t order again”

Helpful Report

Posted 1 month ago

Oh no, we're very sorry to hear this. If there's ever anything wrong with your Chococo order, please just get in touch with our Customer Care team who will do all they can to resolve any issues and turn that frown upside-down 😢️😊️

Posted 1 month ago

“Service was excellent and they responded quickly when the order went missing in the post. Chocolates are even better 😁 No hesitation in using chococo again.”

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Posted 1 month ago

Thank you, our lovely Customer Care team are there to help 😊️

Posted 1 month ago

“Bought the advent calendars for my husband and myself - and so far every chocolate has been delicious!”

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Posted 1 month ago

Thank you, we're thrilled that you're enjoying them 💗️

Posted 1 month ago

“I’ve been indulging in chococo chocolates since I read about them in a country living magazine in 2006. When I found them I felt like I was in a scene from Charlie and the chocolate factory! Although not quite so whimsical, I try to get to the shop at least twice a year and this time decided to buy online. The chocolate was perfect and was delivered quickly. I have just ordered some more of the 80% Madagascan buttons as I’m attempting keto and I knew these would be perfect. Thankyou chococo.”

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Posted 1 month ago

Thanks for being part of the Chococo family 💗️

Posted 1 month ago

“Wonderful! We're always very happy with quality - Chococo are probably the nicest chocolates in the UK. Our only wish is for a select-your-own-chocolates feature for online purchasing.”

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Posted 1 month ago

Thank you! Probably the nicest chocolates in the UK! That's so great to hear 💗️ Online, we have compiled various different box selections with smaller menus to cover the most popular options, as sadly we cannot manage the complexity of every online customer choosing the specific contents for their box. We don't have the people resource to do this and would have to charge a lot more for each box! If you want to choose the contents of your selection, you can always visit one of our 4 chocolate houses and see what they have instore that day.

Posted 1 month ago

“This was a gift, but the recipient was very pleased and was struggling not to eat all the chocolates at once. the freshness of the chocolate and the fillings is great, and I love the divided boxes.”

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Posted 1 month ago

Thank you, it's great to hear how well the gift was received. Thanks for gifting Chococo 🎁️

Posted 1 month ago

“I was very disappointed with these chocolates. They tasted stale and the chocolate quite unpleasant. The cost was exorbitant, with postage they were £1 each, which made the purchase an even greater mistake.”

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Posted 1 month ago

Occasionally, we just have to accept that we can't win 'em all .... customers that is. Awards, well that's another thing altogether - 130 to date. Furthermore our delicious raisetrade chocolate is sustainable, slave free & ethical as well as being hand-crafted and hand packed into planet friendly, recyclable packaging. We think it's worth every penny when you do pay for it! Enough said!

Posted 1 month ago

“As always ... delicious and sumptious advent boxes of delight. A seasonal pleasure of opening Chococo parcels of loveliness over the festive time is something we always look forward to each year. Thank you.”

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Posted 1 month ago

Thank you! It's fantastic to hear how much you enjoy our Advent calendars every year, thanks for loving Chococo 💗️

Posted 1 month ago

“the shipping of a product is very impotant to me. The shipping information was clear and accurate. The receiver of the Advent calendar said it arrived in great condtion, the the right address, and timely. Of course the chocolate is delicious.”

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Posted 1 month ago

Thank you, we're so pleased that everything was spot on 😊️

Posted 1 month ago

“Parcel arrived 3 days late and two of the items contained bashed up chocolates. Disappointing for the money spent.”

Helpful Report

Posted 1 month ago

Oh no, we're sorry to hear about this. If you'd got in touch and let our team know at the time, we could have put it right for you, so it's a shame you didn't reach out to us.

Posted 1 month ago

“As these are a Christmas present cannot comment on chocolates but were delivered quickly and beautifully packed”

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Posted 1 month ago

Thank you 😊️

Posted 1 month ago

“Absolutely love these chocolates. Delicious and unusual fillings. Always ask for these for my birthday/xmas”

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Posted 1 month ago

Thank you so much! We love having you as part of the Chococo family 💗️

Posted 1 month ago

Chococo is rated 4.8 based on 8,068 reviews