Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

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“The honeycomb Easter egg, that you sent to my daughter was totally smashed inside. I'm rather disappointed.”

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Posted 1 year ago

That's very disappointing for us to hear. Our Customer Care team are there to put things right and ensure our customers are happy, so we'd encourage any customer to let us know if something like this happens.

Posted 1 year ago

“I bought a honeycomb Easter egg for my husband - I can't stand honeycomb but he loves it. As the egg lasted a mere 5 minutes , I'm guessing it was good 😂”

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Posted 1 year ago

Tee hee, he's definitely a Chococo Honeycombe monster 🍯️😁️

Posted 1 year ago

“sadly, we didn't get to try the chocolate as the postman left it outside and we believe someone stole it. However, all the chocolate I have ordered from you before has been delicious so I would expect this was too”

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Posted 1 year ago

That is sad to hear. We would always encourage customers to get in touch with us if something happens with their delivery as we can follow it up with Royal Mail and do all we can to get issues resolved.

Posted 1 year ago

“Delivery was quick and the recipient of the chocolates said they were delicious. I would order these again.”

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Posted 1 year ago

That's fabulous, thank you!

Posted 1 year ago

“Lovely chocolates delivered on time.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Lovely products, great to give as a gift. Delivery was as promised, I will use you again”

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Posted 1 year ago

Thanks, we look forward to welcoming you back soon

Posted 1 year ago

“Delicious present”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“My Great Nephew loved his Easter Egg. He loves the beach, so the theme of the Egg was perfect. The egg was extremely well packaged and arrived promptly.”

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Posted 1 year ago

That's lovely to hear, thank you, and thanks for gifting Chococo.

Posted 1 year ago

“I bought an Easter egg (Giant Ocean) for my daughter, and she absolutely loved it! Would definitely buy again.”

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Posted 1 year ago

Thank you for gifting Chococo, and we look forward to welcoming you back!

Posted 1 year ago

“Mum loved her Easter Egg.”

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Posted 1 year ago

Great to hear, thank you.

Posted 1 year ago

“Products exactly as pictured and described. Order arrived quickly; well packaged.”

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Posted 1 year ago

We're so pleased it all went well, thank you.

Posted 1 year ago

“We purchased the giant dinosaur egg. This is the most beautiful Easter Egg we have EVER seen! Incredible!! Thank you so much.”

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Posted 1 year ago

Wow, thank you, that is fantastic to hear 💗️

Posted 1 year ago

“Really good but unbelievable that you won’t take an order for collection. Ordered an Easter treat for my parents who live less than half a mile away from your shop. I asked to pay and they collect but you said no and instead you gave me free delivery. Please consider your carbon footprint! That is ridiculous!”

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Posted 1 year ago

Sorry, but our HQ that deals with online and telephone orders is separate from our shops (of which we have 4). Sadly we simply don't have the technology, resources or demand to manage stock and orders for pickup from our shops.

Posted 1 year ago

“Lovely product, easy to use website, perfect condition on delivery. Recipient very happy!”

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Posted 1 year ago

Thank you, we're so pleased everything went well 💛️

Posted 1 year ago

“We have to have great will power not to eat to many at once. They are absolutely delicious, beautifully made, and presented so well. They survived in the post as well”

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Posted 1 year ago

Thank you, you sound like true Chococo fans 😍️

Posted 1 year ago

“My chocolate was a gift. But I am told that service was good and delivery was prompt. It's not yet Easter, so as yet, I haven't tasted anything, but it looks great!”

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Posted 1 year ago

Well done for resisting temptation! We're sure you'll love it 😊️

Posted 1 year ago

“I ordered the oat milk turtles and honeycomb Easter egg and both were absolutely delicious. They arrived in recyclable packaging and in perfect condition.”

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Posted 1 year ago

Thank you, we're so pleased to hear everything was great 💛️

Posted 1 year ago

“Chocolate drops very short dated”

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Posted 1 year ago

Sorry to hear this. If you'd contacted us we could have had a look into it for you and sent you some replacements. It sounds like it may have been an error on the Best Before label as we can assure you that chocolate doesn't hang around here for long!

Posted 1 year ago

“Please seek alternative packaging for your Easter eggs, mine arrived completely smashed and not in an egg shape at all. Considering I spent £30 on one product I am a little disappointed. I understand that it wasn’t your fault and that deliverers are very heavy handed but maybe some fragile stickers might help”

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Posted 1 year ago

Oh no! We wish you'd let us know about this and we could have put things right for you. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging, but we agree that some Fragile marking on the outer boxes is a great idea. We do hope that the chocolate was still a pleasure to eat despite its less-than-perfect appearance.

Posted 1 year ago

“The chocolate is delicious, it’s so smooth. Sadly, the egg was totally shattered, which was a huge shame. Not just a little bit.. the whole egg was in very small pieces. Seems like it had been bashed around a lot during transit. Not good considering the price of the egg :(”

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Posted 1 year ago

It's such a shame to see our lovely eggs like this 😢️ but we guess this review must have been posted before contacting us about the damage. Once we'd been informed about it, you were very satisfied with the resolution and support that we provided, saying you'd order from us again as 'the chocolate is so good (broken or whole!)'

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews