Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Beautiful hot chocolate, our new favourite.”

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Posted 1 year ago

Thank you, and welcome to Chococo 💗️

Posted 1 year ago

“Quick delivery and very lovely gifts for my family this Christmas. Also really great vegan options. My mother was both devastated and delighted when she bit off her chocolate penguin’s head on Christmas Day.”

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Posted 1 year ago

Thank you, we're so pleased everything went well and was enjoyed, even the chocolate penguin decapitation 🐧️😄️

Posted 1 year ago

“Grandchild’s response was that the chocolate smelled horrible and he wasnt wrong. Chocolate robots”

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Posted 1 year ago

Oh no, sorry to hear this. We've been making our chocolate robots for years and they usually go down very well indeed! Hopefully the recipients of everything else in your order loved their chocolate and we can put this down to a matter of personal taste (or smell)

Posted 1 year ago

“Great chocolates, always liked. Efficient delivery. Only downside is the insistence on using branded packaging for delivery and that attempt to have delivery changed to collect at post office failed. I think that Chococo should reconsider the use of branded delivery packaging: annoys many customers and of doubtful marketing benefit IMO.”

Helpful Report

Posted 1 year ago

Thank you, we're so glad that you keep coming back for more. Sorry about our packaging annoying you though and please be assured that we appreciate your feedback. Our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button, but sorry if that option didn't work for you this time. We appreciate your feedback on this matter and we will take it on board.

Posted 1 year ago

“Had first tried Chococo hot chocolate in Swanage. It was one of the nicest hot chocolates I had ever had. Decided to treat all the family to a different type for Christmas. They come in attractive tins and were well packaged and arrived in good time. Everyone was pleased with their gift. I recommend people get a milk frothier. Doesn't have to be a fancy one. Just a battery one will do and make the chocolate frothy and creamy. Yummmmm”

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Posted 1 year ago

Thanks for sharing the Chococo joy with your family after loving your visit to our Swanage cafe, we're so pleased they all loved their gifts. Top tip about the milk frother too .... or you could try one of our Hot Chocolate shakers 👍️

Posted 1 year ago

“The packaging is lovely but for the high cost the chocolate is nothing special and even found some of it offputting from wanting to try any of the others.”

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Posted 1 year ago

Thanks for loving our packaging but sorry to hear that our chocolate wasn't to your taste. We have to beg to differ though, our chocolate is something special! It's single-origin, slave-free, ethical, plastic-free, we care about the taste of our finished chocolates, we also care about the bigger picture - about the provenance of our ingredients, whether local or global, and about the people who produce them, they're hand-crafted, hand-decorated and hand-packed, all of which makes it pretty special, but that's just our opinion 😊️

Posted 1 year ago

“Absolutely excellent chocolates again this year - has become my go to chocolaterie as seems to the be the only one that does dark vegan chocolate & also adds alchohol. The Pedro n prune one's delicious and was so happy to see the champagne one this year as I miss those! Love the rum one & all of then to be honest - already looking forward to my 2024 advent calendar! I'd also love to buy more of my faves in boxes (like you did with the rum gems) to enjoy more of. Delivery & ordering were all easy & efficient too. Happy new year!”

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Posted 1 year ago

Happy New Year and thank you for loving our plant-based Advent Calendar. We're always expanding our range and looking at new ways to delight our lovely customers, plus it's super easy to find our vegan friendly range on our website to see what's new. We can't wait to welcome you back very soon 💗️

Posted 1 year ago

“Prompt delivery and marvellous chocolates”

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Posted 1 year ago

That's fab to hear, thank you

Posted 1 year ago

“Beautiful Christmas designs, my family loved the chocolate penguins. Speedy delivery.”

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Posted 1 year ago

Thank you 🐧️🎅️🎄️

Posted 1 year ago

“Chocolate Hampers sent to my children/ grandchildren for a pre Christmas surprise and they were not only delighted but loved them! Well done team!!”

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Posted 1 year ago

We love a pre-Christmas surprise, so thanks for making it Chococo 💗️

Posted 1 year ago

“Amazing products that were a success with each of my clients, and a service that is just as good.”

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Posted 1 year ago

Thanks for choosing Chococo for your corporate gifts 🎄️

Posted 1 year ago

“Excellent chocolate and packaging. Lovely gifts.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“We thought that this was an exceptional selection of chocolates, delicious fillings and all enjoyable”

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Posted 1 year ago

Thank you, it's so lovely to hear how much our chocolates are appreciated

Posted 1 year ago

“Bought for my wife for Christmas and she absolutely loves it. The hot chocolate is AMAZING, as are the bars.”

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Posted 1 year ago

That's fab to hear, thank you 💗️

Posted 1 year ago

“I've never tasted the chocolates, but the people I buy them for really like them, and my brother adds that "the empty box is good for storage too".”

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Posted 1 year ago

Thank you for gifting Chococo to your family and friends in the UK, and sorry that we can't send out to New Zealand. Your brother can also refill his empty chocolate box with his own selection at one of our shops in Swanage, Winchester, Exeter or Horsham - there's a discount for refills!

Posted 1 year ago

“Wrong products sent to me and most companies would have quickly shipped the correct ones, but I was made to go through the faff of sending the incorrect ones back to them before they would send me my correct order out. I didn't enjoy the products received. and won’t be shopping here again.”

Helpful Report

Posted 1 year ago

We're sorry to receive this feedback as there was no indication of your dissatisfaction in any of our correspondence. It is usual for incorrect items to be returned; we provide a pre-paid returns label and you can arrange for collection from home at a time convenient to you, so there should be very little faff; we're sorry that you thought so. We're also sorry also that you didn't enjoy our chocolate as might have hoped that would make up for it; chocolate usually makes things better 😢️

Posted 1 year ago

“This chocolate is the most creamy and delicious chocolate I've had since being vegan and my children are have milk allergies, it absolutely made our Christmas! Thank you x”

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Posted 1 year ago

Thank you, that's great to hear! With a smooth, rich yet creamy chocolate taste, our Oat M!lk chocolate is crafted in Colombia with the finest, sustainable fino de aroma cocoa beans and gluten-free oat powder instead of milk, and this plant-based, vegan-friendly chocolate is the perfect milk chocolate alternative. With no dairy, gluten, nuts or soya, it's 'milk' chocolate but not as you know it. In fact, in our blind taste testing when researching this chocolate, lots of our tasters thought they were eating a dairy-based classic milk chocolate!

Posted 1 year ago

“Delicious chocolate, and the assortment box was a fabulous gift for a friend.”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“It's expensive, but most of it tastes really good. I don't mind paying extra for a product that's actually good.”

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Posted 1 year ago

Thank you, it's great to hear you think we're worth it 💗️

Posted 1 year ago

“Perfectly packaged Christmas stocking fillers and a huge hit and delivered on time as usual! Always reliably superb delicious chocolate. Thank you.”

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Posted 1 year ago

Thank you, we're so pleased that we keep on getting it right 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,068 reviews