Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice little gift. Well packaged and quick delivery. Unfortunately the chocolate itself leaves a lot to be desired. Tastes very cheap and nasty.”

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Posted 1 year ago

We're so pleased you loved our packaging & service, but sorry to hear that our chocolate wasn't to your taste. Our chocolate is definitely not cheap or nasty - it's single-origin, slave-free, ethical, plastic-free, hand-crafted and hand-packed, all of which makes it far from cheap or nasty! And that's not just our opinion, but that of thousands of Chococo fans too. We're just sorry that you're not one of them 😢️

Posted 1 year ago

“We have been buying this for a couple of years and it is a winner every time! The penguins and the gold chocolate are our favourites but we are missing the little pots of gold nuggets/balls!”

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Posted 1 year ago

Thank you we're so glad that you love our blonde chocolate. Our pots of blonde drops must have been out of stock when you ordered, so we're sorry that you missed them for your Christmas order, but they're usually available and are back in stock now!

Posted 1 year ago

“Bought as a gift, they were very well received and the recipient loved them. Will buy again”

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Posted 1 year ago

Fabulous, thank you. We can't wait to welcome you back

Posted 1 year ago

“Great business that sells awesome chocolates. If you want to treat yourself this is your go to option. I love the chocolate marble cake (rocky road) the most.”

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Posted 1 year ago

Thank you for loving Chococo! Don't forget the Chocolate Biscuit Cake Wreath at Christmas, also available as a log or tray bake the rest of the year ..... totally moreish! 💗️

Posted 1 year ago

“Fabulous! Exactly as we hoped and how it looked in the pictures. The wreath came packed beautifully and arrived quickly. It made our Christmas Eve dinner perfect. Please make it again for next year!”

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Posted 1 year ago

Amazing, that's great to hear, thank you. Our Chocolate Biscuit Wreath Cake is an annual bestseller and a brilliant alternative to Christmas cake. Based on an old family recipe of Chococo co-founder Claire, it's perfect for friends and family to delve into throughout the festive period .... if there's any left after Christmas Eve, of course 💗️

Posted 1 year ago

“Chocolates were a gift and the recipients were happy.”

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Posted 1 year ago

Thank you for gifting Chococo.

Posted 1 year ago

“I BOUGHT SOME FOR ME AND SOME FOR A FRIENDS BIRTHDAY PRESENT AT CHRISTMAS. WE WERE BOTH VERY PLEASED WITH THE FLAVOURS AND PRESENTATION. MY FRIEND IS A DIABETIC AND SHE FROZE MOST OF THEM AND RATIONED HERSELF. CLEVER HER!”

Helpful Report

Posted 1 year ago

Thank you, we're so pleased you enjoyed the flavours and presentation. Clever her indeed! We recommend that you wrap the box in clingfilm, or some kind of wrapping, to keep moisture down & to defrost the box slowly. The chocolates will lose their shine, and some may go a bit 'tacky' to touch but they will taste fine. Co-founder Claire's mum has been the chief tester for freezing Chococo chocolates as she spent many years living in the tropics and is a big fan of freezing things to extend shelf lives!

Posted 1 year ago

“Great chocolates, great service!”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Fabulous chocs, arrived on time and beautifully packaged. As always a real treat and they look too good to eat, but we weakened and have eaten near,y all of them!”

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Posted 1 year ago

There is no point trying to resist! Thank you for loving Chococo 😊️

Posted 1 year ago

“Excellent chocolates a surprise with every bite I shall definitely be buying more ❣️”

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Posted 1 year ago

That's fantastic, thank you. We look forward to welcoming you back soon 💗️

Posted 1 year ago

“Excellent service and even better chocolates … I bought the no-nuts chocolate box and the penguin amd milk. Luxury products at a very reasonable price. Will definitely order again.”

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Posted 1 year ago

We couldn't ask for more, thank you. We look forward to welcoming you back very soon 💗️

Posted 1 year ago

“Truly delish chocolate, slightly wasted on the kids ;-) lovely, happy chocolate faces. Thanks so much”

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Posted 1 year ago

Aww, thank you, we can almost see those lovely, happy chocolate faces 😍️

Posted 1 year ago

“I am a big fan of your delicious chocolate range which is excellent quality. Great for a special treat.”

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Posted 1 year ago

Thanks for being a Chococo fan 💗️

Posted 1 year ago

“Was v.happy that order arrived in good time for the chocs. to be posted.To date no complaints!”

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Posted 1 year ago

Thank you, that's great to hear!

Posted 1 year ago

“Very good customer service.”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Fast delivery. Beautiful hot chocolate, our new favourite.”

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Posted 1 year ago

Thank you, and welcome to Chococo 💗️

Posted 1 year ago

“Quick delivery and very lovely gifts for my family this Christmas. Also really great vegan options. My mother was both devastated and delighted when she bit off her chocolate penguin’s head on Christmas Day.”

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Posted 1 year ago

Thank you, we're so pleased everything went well and was enjoyed, even the chocolate penguin decapitation 🐧️😄️

Posted 1 year ago

“Grandchild’s response was that the chocolate smelled horrible and he wasnt wrong. Chocolate robots”

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Posted 1 year ago

Oh no, sorry to hear this. We've been making our chocolate robots for years and they usually go down very well indeed! Hopefully the recipients of everything else in your order loved their chocolate and we can put this down to a matter of personal taste (or smell)

Posted 1 year ago

“Great chocolates, always liked. Efficient delivery. Only downside is the insistence on using branded packaging for delivery and that attempt to have delivery changed to collect at post office failed. I think that Chococo should reconsider the use of branded delivery packaging: annoys many customers and of doubtful marketing benefit IMO.”

Helpful Report

Posted 1 year ago

Thank you, we're so glad that you keep coming back for more. Sorry about our packaging annoying you though and please be assured that we appreciate your feedback. Our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button, but sorry if that option didn't work for you this time. We appreciate your feedback on this matter and we will take it on board.

Posted 1 year ago

“Had first tried Chococo hot chocolate in Swanage. It was one of the nicest hot chocolates I had ever had. Decided to treat all the family to a different type for Christmas. They come in attractive tins and were well packaged and arrived in good time. Everyone was pleased with their gift. I recommend people get a milk frothier. Doesn't have to be a fancy one. Just a battery one will do and make the chocolate frothy and creamy. Yummmmm”

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Posted 1 year ago

Thanks for sharing the Chococo joy with your family after loving your visit to our Swanage cafe, we're so pleased they all loved their gifts. Top tip about the milk frother too .... or you could try one of our Hot Chocolate shakers 👍️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews