Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The recipient told me it was lovely. That's all we can ask for.”

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Posted 9 months ago

Thank you for gifting Chococo 😊️

Posted 8 months ago

“Delicious chocolates but the descriptive details in the box are not obvious and the pictures do not compare clearly to the chocolates in the box.”

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Posted 9 months ago

Thank you, we're so glad you love our chocolates. As each one is hand-crafted and hand-decorated, every chocolate is an individual work of art, so occasionally the decoration may be a little different looking compared to the graphics on our menus. But sometimes, the excitement is in the discovery 😍️

Posted 8 months ago

“The chocolates are delicious.”

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Posted 9 months ago

Thank you 😊️

Posted 8 months ago

“Lovely chocolates. I have monthly subscription. But a bit disappointed because - despite the number of different flavours available I seem to have the same selection each month except for a couple of changes and also have 2 of the same kind”

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Posted 9 months ago

Thank you, we're so glad you love our chocolates. Our subscription boxes are made up to a different template each month and each box features a mix of our resident hero chocolates, seasonal favourites and new creations, so you will see familiar favourites alongside limited edition flavours, so every box is different.

Posted 9 months ago

“Chocolates were a gift and are very good BUT it is disappointing that the menu lists many different flavours which aren't included in the selection. Instead there are repeats of some of the more standard chocolates which you can get anywhere. As I said they were a gift but they do seem excessively expensive.”

Helpful Report

Posted 9 months ago

We're so pleased to hear that you enjoyed our chocolates. Our online selection boxes are made up to templates from our main seasonal menu of approximately 40 different chocolates which are all handmade using the freshest local & ethically sourced ingredients on a cyclical basis. By definition, we cannot fit all the flavours in every box, given our largest box contains 25 chocolates. But you can't get our chocolates just anywhere either! Slave-free, palm oil-free, less sugar, directly traded, totally sustainable and utterly equitable, not only is our chocolate officially delicious, it’s choc full of soul too! Hand-crafted, hand-decorated and hand-packed into recyclable packaging, it's worth every penny!

Posted 9 months ago

“I ordered an Easter egg as a gift. The recipients were impressed with how pretty it was and said the chocolate was delicious. Fortunately they guessed I had sent the egg as the gift message was not included. On that basis 5/5 for the product itself; it’s just a shame the message was missing.”

Helpful Report

Posted 10 months ago

Oh no, we're sorry to hear that your Easter egg arrived without a gift message. We can see from your order that there was no message saved to the order; if there had been, it would have shown on your Order Confirmation. For any future orders, you just need to click on the Save button once you've composed your message. Sorry if you didn't notice this.

Posted 9 months ago

“My daughter said that the chocolate was so nice and she loved the sea creatures in the design. Unfortunately the egg was damaged in transit but that didn't affect her enjoyment of the taste.”

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Posted 10 months ago

We're so glad to hear that your daughter loved the chocolate and our design. However, we're so sorry to hear the egg arrived broken. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. All our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them, but if any items are unfortunately broken in transit, we would always recommend that you contact us as soon as possible after receipt, or within 2 weeks of a key gifting event (such as Valentine's Day, Easter or Christmas) so we can try to rectify it for you. We're very happy that the chocolate was still a pleasure to eat despite its less-than-perfect appearance, and we hope that you'll come back soon.

Posted 10 months ago

“Very nice chocolate. Defintely a cut above but really would be nice if it was a big bigger.”

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Posted 10 months ago

Thank you, we're so pleased that you enjoyed our chocolate. Our Milk Chocolate Ocean Egg was also available in a Giant size - 400g vs the regular 175g. You'll have to choose one of those next year 😉️

Posted 10 months ago

“A present for my Dino loving niece, expensive gor what they were but worth it as an easter treat and the look on her face”

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Posted 10 months ago

Thanks for gifting Chococo and we're thrilled to hear that your niece loved her chocolate dinos 💛️

Posted 10 months ago

“No thanks.”

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Posted 10 months ago

👍️

Posted 10 months ago

“Chocolate is really lovely. Unfortunately the Easter egg was broken on opening. I don’t think this was Chococo’s fault, probably more to do with the delivery”

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Posted 10 months ago

Thank you, we're so glad that you loved the chocolate, but we're sorry to hear it was broken when you opened it. All our chocolate is packed and despatched perfect condition. We have used a plastic-free packaging format for our Easter eggs for a number of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging. If any items are unfortunately broken, please contact us as soon as possible after receipt so that we can try and put it right for you.

Posted 10 months ago

“They were a present”

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Posted 10 months ago

Great 👍️

Posted 10 months ago

“I had the Giant Dinosaur Easter Egg delivered straight to my nephew's house so I didn't get to see it. However, I don't think it should have been advertised as Giant. It was, indeed, almost twice the size of an ordinary Easter egg and twice the weight, so it was larger than the average Easter Egg. However I have seen much bigger eggs in the shops. I think the word Giant was a tad misleading. I'm not sure that the taste, nor the fossils have been commented on yet by the recipient, but I expect it will be good!”

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Posted 11 months ago

Twice the size and twice the weight is pretty giant to us, and nearly half a kilo of chocolate is pretty mega too! All of our eggs showed the size and weight on the website, so we're a bit baffled about this tbh. But hopefully your nephew loved his egg, the fossils inside, and most importantly the chocolate.

Posted 11 months ago

“Packaging was eco friendly with no plastic or foil. Decoration of egg was beautiful and the dinosaurs and sea creatures inside were lovely. The honeycomb filled egg was more tasty that the all chocolate ones.”

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Posted 11 months ago

Thank you, we're so glad you loved our eggs and found the honeycombe egg super-delish!

Posted 11 months ago

“Quite expensive, but the eggs looked amazing and there were no non food substances in the ingredients list. I can't comment on taste as they were gifts for my grandchildren, but they disappeared quite fast!”

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Posted 11 months ago

Thank you. All of our Easter eggs are individually handcrafted from slave-free & ethically sourced chocolate, hand-painted by our Chocolate Artists with natural colours, then carefully hand-packed into plastic-free packaging, so you can see why they're worth every penny.

Posted 11 months ago

“I shopped with Chococo mainly because of their great vegan chocolate range that wasn’t only dark chocolate, but a good selection of creamy and flavoured chocolate too! They did not disappoint. Delivery was super quick, no issues or delays.”

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Posted 11 months ago

Thank you 💛️

Posted 11 months ago

“The chocolate egg was of a really good qaulity and looked amazing. I felt it was quite expensive for what it was, but with the first time purchase money off deal it was okay.”

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Posted 11 months ago

Thank you. Handcrafted from our 2023 Gold Great Taste award-winning, slave-free & ethical signature 47% Colombia origin milk chocolate, this egg is studded with mini milk chocolate turtles and starfish inside. Outside, the shell is hand-painted by our Chocolate Artists with naturally coloured ‘waves’ for a truly magical finish. Top that off with hand packing into plastic-free packaging and you can see why it's worth every penny.

Posted 11 months ago

“Lovely chocolates but miss my old favourites”

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Posted 11 months ago

So glad you love our chocolates and please do let us know the old favourites that you miss. Our boxes are made up from a curated mix of our resident hero chocolates, latest award-winners, limited edition seasonal favourites and any new creations from our chocolate kitchen, so we'd love to hear about your lost loves 💗️

Posted 11 months ago

“Nice presentation, something different than mass-produced commercial brands. The dark chocolate was very good. Did not enjoy the milk chocolate so much, had a strange bitter taste to it, but not in a good way as in the dark chocolate. The honeycomb was fantastic though.”

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Posted 11 months ago

Thank you, we're so pleased you enjoyed our Easter eggs. We're sorry to hear that you didn't enjoy the milk chocolate as much though. Our 47% Colombia Origin Milk Chocolate is a 1 Star Gold Great Taste Award 2023 winner. It's produced in Colombia exclusively for us with rich and creamy cocoa and bright top notes, it's made with Fino de Aroma cocoa beans and just 30% added sugar.

Posted 11 months ago

“Thought it was a scam didn’t get a confirmation email, mum loved the chocolate though. Definitely not a scam though.”

Helpful Report

Posted 11 months ago

We're so pleased that your Mum loved the chocolate. We're a little confused as to why you might have thought placing an order with us was a scam, and are a little alarmed to read that on a review of us! We've checked your order and can see that a confirmation email was sent to you; perhaps it landed in your spam/junk/clutter box? You should also have received a 'Chocs Away' email from us when your order left us, as well as tracking updates by email or text from Royal Mail, so we're very sorry if none of this reached you.

Posted 11 months ago

Chococo is rated 4.8 based on 8,143 reviews