Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not so amazing”

Helpful Report

Posted 1 year ago

Oh no 😢️, but sorry you couldn't explain why.

Posted 1 year ago

“The chocolates themselves are great, however, the next day delivery was not fulfilled! It also had a congratulations sign instead of thank you, even though it was for my maths teacher.”

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Posted 1 year ago

Thank you, we're so glad the chocolates were great. We're really sorry about the wrap though. This shouldn't have happened and we've been in contact separately about this. The additional gift wraps are sleeves that go around our lidded boxes, so it was a simple case of removing it and hey presto, a standard box of Chococo chocolates! As we've also explained privately, delivery arrived exactly as promised, so we're a bit befuddled as to why you've said it didn't.

Posted 1 year ago

“I only liked a small quantity of the flavours and some I threw away.”

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Posted 1 year ago

Oh, that's really disappointing to hear but thanks for letting us know. If you'd got in touch with our team we might have been able to get to the bottom of the issue and found you an alternative. We know we need to keep evolving new and exciting flavours, but we also know we can't please all of the people all of the time, and at the end of the day, it's all a matter of personal taste.

Posted 1 year ago

“Arrived on time and well-packed, but didn't like the taste. Also quite expensive for the amount in a package.”

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Posted 1 year ago

We're glad to hear that it arrived on time and well packed, but sorry to hear you didn't like the taste. This is such a shame as we have so many fans of our chocolate which is ethically sourced, hand-crafted and hand packed in plastic free packaging, and worth every penny.

Posted 1 year ago

“Delivery arrived smashed was offered to send items back wasn't worth effort offered small refund which was accepted but quality of chocolate wasn't as good to meet the price. Wouldn't recommend based on this experience.”

Helpful Report

Posted 1 year ago

We're sorry to hear this. We only source fine single origin chocolate made with fine cocoa beans by responsible raisetrade partners. All of our chocolates are hand-crafted, hand-decorated and hand-packed in plastic-free, recyclable packaging - all by humans, no robots or automated machines here! We think we're worth it.

Posted 1 year ago

“It was only ok. Just didn’t work for some reason. Certainly looks the part, but doesn’t quite deliver”

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Posted 1 year ago

Sorry to hear that you didn't fall in love with Chococo, but we guess you can't win 'em all 😢️

Posted 1 year ago

“The eggs looked beautiful, the kids loved the dinosaur fossils and the packaging was well designed. But the taste was absolutely horrendous. Kids wouldn't eat it and not even we managed much of it.”

Helpful Report

Posted 1 year ago

Thank you for loving the look of our Dino egg but we're sorry to hear you didn't enjoy the chocolate. The egg is handmade with our signature 47% single origin milk chocolate which is made exclusively for Chococo in Colombia with Fino de Aroma cocoa beans for a rich, yet creamy cocoa taste with less sugar than most milk chocolates. The outer layer of the shell has a mottled egg effect which is achieved by stippling white & milk chocolate. The milk chocolate shell is then built up in layers and finally each half studded inside with mini dark & white chocolate dinosaurs & ammonites. It was winner of best Easter Egg for kids by Good Housekeeping in 2023; this is what they had to say about it: "Chococo's eggs are always a treat, with the real magic happening within the beautiful geometric shell. Mini palaeontologists will be delighted over the dinosoaurs and fossils embedded within - and we can think of a few big kids that would be equally thrilled by this too. Flavour wise, the marbling means you get the best of all worlds, with elements of milk, white & dark creamy chocolate." Sorry that it wasn't for you.

Posted 1 year ago

“Ordered an Easter Egg and the egg was totally smashed up inside the box. It was pretty tightly wrapped so seemed as if it was wrapped that way, and the box was in perfect condition. At least the chocolate was good!”

Helpful Report

Posted 1 year ago

So glad you loved the chocolate, but we're so sorry to hear that you received a broken egg. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. Please be assured that we don't want any of our customers to be unhappy, and we'd never knowingly send out damaged items. We have used our plastic-free packaging format now for a couple of years with only a tiny number of issues which are more to do with how the eggs are handled in transit rather than the fault of the packaging. If you'd let us know about the damage, we could have sorted it out for you.

Posted 1 year ago

“The egg looked really nice, bit sadly that is where my positives end. It tasted absolutely terrible, like pure butter, not worth the money for me.”

Helpful Report

Posted 1 year ago

Oh no, we're sorry to hear this. The egg you had was made from our signature 47% single origin milk chocolate, crafted at origin for us by our direct trade partners Luker in Colombia, from fine Fino de Aroma cocao beans grown in the Huila, Tumaco & Santander regions. This milk chocolate is exclusive to Chococo and contains more cocoa (& therefore less sugar - only 30%!) than most other milk chocolates for a surprisingly creamy yet rich cocoa taste with bright top notes.

Posted 1 year ago

“The honeycomb Easter egg, that you sent to my daughter was totally smashed inside. I'm rather disappointed.”

Helpful Report

Posted 1 year ago

That's very disappointing for us to hear. Our Customer Care team are there to put things right and ensure our customers are happy, so we'd encourage any customer to let us know if something like this happens.

Posted 1 year ago

“The chocolate is delicious, it’s so smooth. Sadly, the egg was totally shattered, which was a huge shame. Not just a little bit.. the whole egg was in very small pieces. Seems like it had been bashed around a lot during transit. Not good considering the price of the egg :(”

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Posted 1 year ago

It's such a shame to see our lovely eggs like this 😢️ but we guess this review must have been posted before contacting us about the damage. Once we'd been informed about it, you were very satisfied with the resolution and support that we provided, saying you'd order from us again as 'the chocolate is so good (broken or whole!)'

Posted 1 year ago

“Very small for the price. Box arrived and we were shocked how tiny everything was. It was a gift and I had to then buy something else to go with it as it would have looked awful on its own. A shame as it’s a lovely idea.”

Helpful Report

Posted 1 year ago

Oh, we're sorry to hear this. Our Dorset Chocolate Dinosaurs are an assorted mix of chocolate dinosaur shapes making a fun Dorset-themed treat for you and your little ones. The product weight is shown on the website, so we're not really sure why there would have been any surprise.

Posted 1 year ago

“Sadly the Easter egg had too deep and smokey cocoa flavour ,almost meaty/savoury and not sweet nor smooth enough.Being a chocolate devotee and especially of the fine chocolates,I was left a bit disappointed.However I am sure this egg is not reflective of all products.”

Helpful Report

Posted 1 year ago

Sorry to hear this. We've never had our Dino egg described like this before! It was winner of top marks (5/5) in the Telegraph taste test of the best kids' Easter eggs in 2021, and they described it as deliciously creamy. It's made with 36% Colombia-origin white chocolate and 47% Colombia-origin milk chocolate, so there's plenty of sweetness there. Weird .... I guess we'll have to chalk this one down to personal taste 🐣️🐤️

Posted 1 year ago

“We got the spring collection, but feel there wasn't much new in there and the flavours seem less punchy than we have previously had. Not sure if it was a bad batch or if the quality is dropping.”

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Posted 1 year ago

We're sorry to hear that you thought this. Our Spring Collection contains a combination of bright, spring flavours and has been a real hit.

Posted 1 year ago

“The chocolate was nice but the egg came broken which was a bit of a pain considering I bought it as a birthday present”

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Posted 2 years ago

We're so pleased that you enjoyed the chocolate but we're so sorry the egg got damaged in transit. If you'd let us know at the time then we could have resolved this for you as we don't like to have unhappy customers (or birthday gift recipients).

Posted 1 year ago

“hot chocolate, disappointing”

Helpful Report

Posted 2 years ago

Oh no, we're sorry to hear that. Our 72% is one of our most popular hot chocolate flake varieties, and is the same chocolate which we use across our range of boxed chocolates, so we're at a bit of a loss to understand why you might have enjoyed the chocolates but not the hot chocolate flakes. Perhaps it was down to how it was made or the type of milk that was used - we include instructions on the tin for the perfect hot chocolate.

Posted 2 years ago

“Having discovered Chococo a number of years ago they have been our 'go to' for special occasion chocolates. However, I was really disappointed by the chocolate box subscription bought for my parents' wedding anniversary. The chocolates had shrunk drastically in size since we last bought any - really too small, especially for a gift. Also it was no cheaper to buy three months' worth of boxes than to buy three separately. I'm afraid we won't be shopping here again.”

Helpful Report

Posted 2 years ago

We're really sorry to hear of your disappointment. Both the boxes that we pack our chocolates in and the moulds we use to make the chocolates are exactly the same size as they always have been, so we can't understand why you think they've shrunk. We can only think that perhaps you were comparing the medium sized box (which you ordered) with the large box.

Posted 2 years ago

“I don't know as it is an Advent calendar and I won't open until the 1st December”

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Posted 2 years ago

We hope you loved it!

Posted 2 years ago

“Very disappointed. The Advent Collection ordered was a small box of chocolates with a picture representing a traditional Advent Calender on the front, not what I expected. Having previously ordered before I won't be again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post your review about our Advent Calendar. We are a little puzzled by your comment as the images and explanation on our webpage clearly show that it is a box of 25 chocolates arranged in date order with a special numbered sleeve and menu to follow inside, and that it's an advent calendar with a real twist - no doors or plastic packaging. We don't want to lose any customers, but if you had contacted us to let us know about your disappointment, you could have returned it for a refund.

Posted 2 years ago

“Orangutang looked well made and the packaging was nice - this was a gift so couldn't comment on the quality of the chocolate. Dinosaurs were shared with my nephew. They were not as high quality in presentation - lots of scuff marks and surface bubbles and although they were not misshapen looked like chocolates that I would expect in a misshapes bag. Chocolate was not to my taste, overall quality was not worth the price at all. Maybe would suggest to a friend if they were after specific novelty chocolate but wouldn''t purchase again.”

Helpful Report

Posted 2 years ago

Hopefully the milk chocolate Tuan was loved by the recipient. Sorry to hear that you're not a Chococo fan and that you didn't feel our diddy dinos were up to scratch. We're always grateful to receive feedback, but if you'd let us know directly we might have been able to put things right for you.

Posted 2 years ago

Chococo is rated 4.8 based on 8,143 reviews