Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,068 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, packaging excellent. Look delicious. Xmas stocking fillers. Ho ho ho!”

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Posted 1 year ago

Thank you! 🎅️🎅️🎅️

Posted 1 year ago

“Granddaughters loved the chocolate pumpkins and the spiders. I am working my way through the delicious chocolates”

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Posted 1 year ago

Thank you, it's great to hear everyone is Chococo happy 👻️ 🎃️💀️ 🦇️

Posted 1 year ago

“After a bit of a shaky start, the customer service surpassed expectations and rectified the initial problem. Wouldn't order the vegan chocolates again but the seasonal box was delicious.”

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Posted 1 year ago

Thank you, we're so pleased we managed to sort things out for you and we're thrilled that you loved our Autumn Collection 😊️

Posted 1 year ago

“Chococo chocolates are excellent and so is their prompt service.”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“Delicious chocolate to buy for a treat or give as agift!”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“After receiving a gift from a family member and the chocolate being absolutely delicious, I thought I would order some myself as gifts for Christmas. The only disappointment is that I ordered 4 x letterbox gift boxes and the boxes didn't come labelled , So I had no idea what was in which box and in trying to open them the boxes became damaged and for the ones I did manage to open, once you got the chocolate out to see what range was in the gift box you couldnt not get them back in properly.”

Helpful Report

Posted 1 year ago

Thank you, we're thrilled to hear that you love our chocolate. Our letterbox gifts of three or six bars of chocolate are actually designed to be sent directly to the gift recipients - hence letterbox gifts! The box is a brown outer cardboard box and not a gift box so we weren't expecting these to be ordered for personal onward gifting. Our team are looking into how we could do this, but with 18 different bars the number of combinations are huuuuuuge! Thanks for alerting us to this and we'll put our thinking caps on!

Posted 1 year ago

“Look and taste beautiful. Will definitely order again.”

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Posted 1 year ago

Thank you, we look forward to welcoming you back.

Posted 1 year ago

“Delicious chocolate and perfect to give as gifts. Easy to use website, quick ordering and delivery.”

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Posted 1 year ago

Fabulous, that's so good to hear. Thank you 💗️

Posted 1 year ago

“Very pleased! Ordered as gifts and they were all received well. Everything was packed so beautifully. I can't wait to order some for myself now. Can't recommend enough!”

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Posted 1 year ago

Thank you, we're thrilled to receive such great feedback 💛️

Posted 1 year ago

“We love Chococo choccies and all the different flavours. We also like to visit their cafe when we are in Swanage.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“I ordered 4 “Wise Owls” through the mail. 2 I redirected to a friend (whose pet name for me is Wise Owl). On opening my 2 (and even though the packaging seemed appropriate) I discovered that both were smashed in transit. The chocolate is still delicious (and I don’t particularly mind about my broken pair because I would have broken them myself very quickly) but the likely loss of the other two will diminish the impact of the intended “in joke” between us”

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Posted 1 year ago

Thank you, we're so pleased that you loved the chocolate and for your pragmatism about your two broken owls. However, this is disappointing and certainly not how we want our lovely chocolate to arrive. We don't want any of our customers to be unhappy, and we'd never knowingly send out damaged chocolates. If you had contacted our Customer Care team, they could have helped with this. Hopefully the two that you sent to your friend arrived unscathed and your in joke was as impactful as you'd hoped it would be.

Posted 1 year ago

“Beautiful hampers that you got to pick what was in them so could personalise them. Would have been helpful to have a sticker on the outside to say what was in which hamper as I ordered three but had no way of knowing which was which without opening them!”

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Posted 1 year ago

Thank you, we're so pleased you loved our Build Your Own Chocolate Hamper Giftbags. Thanks also for your suggestion about labelling the outside. We're working on this as it's a great idea!

Posted 1 year ago

“Never disappointed with orders. Get traybakes as occasional treats. Rocky Road always superb”

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Posted 1 year ago

Thanks for being a true Chococo fan 💛️

Posted 1 year ago

“Very good. Great chocolate”

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Posted 1 year ago

Thanks 😊️

Posted 1 year ago

“I was shocked to see how small the box of 25 chocolates was when it arrived. Large box was the description !!? It's a gift so hasn't been opened yet.”

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Posted 1 year ago

Our large boxes of chocolates contain 25 handcrafted fresh chocolates made with local ingredients and slave-free, ethical chocolate, each of them hand-decorated and hand-packed into plastic-free packaging. We think the recipient will find them exquisite!

Posted 1 year ago

“Lovely Halloween treats”

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Posted 1 year ago

Thank yooooooooou👻️ 🎃️💀️ 🦇️

Posted 1 year ago

“Sadly the gooey brownie was dry and not at all like a brownie, more like a dry sponge. A birthday present for my husband that was very disappointing.”

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Posted 1 year ago

Oh no, we're really sorry to hear this. Our brownies are usually really squidgy and almost truffle-like, so this is really unusual. If you'd got in touch with our fab Customer Care team at the time, they would have been able to put this right for you.

Posted 1 year ago

“Their fresh chocolates are delicious. I really like the interesting and novel flavours.”

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Posted 1 year ago

Thank you 💗️

Posted 1 year ago

“A MAZE ING”

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Posted 1 year ago

Thank you darling! 💗️

Posted 1 year ago

“Beautiful big box of chocolates - loved them - the chocolates, the packaging and the service!”

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Posted 1 year ago

Thank you so much! Our Giant Assorted Chocolate Hamper in Wooden Box contains chocolate goodies which will excite every age and is the perfect treat for the family and friends to delve into, and it sounds like it was a winner for you 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,068 reviews