Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really yummy, just wish there was an option to buy in larger packs.”

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Posted 1 year ago

Thank you! We don't have any current plans to sell our turtles in larger packs, but they are made with our house 47% Colombia milk and house 72% Ecuador dark chocolate, so you can always get the same yummy chocolate in different formats.

Posted 1 year ago

“Bought the Christmas Countdown and a couple of other bits as gifts for the wife. I didn't get a look in, so I assume they were good!”

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Posted 1 year ago

Great gifting to your wife, thank you. You clearly need to start dropping a few hints to your wife, or get your own! 😁️

Posted 1 year ago

“The best and most inventive chocolate in the UK”

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Posted 1 year ago

Fandabbydozy! Thank you 💗️

Posted 1 year ago

“I love artisanal chocolate and these really are lovely. Ingenious flavours and not too sweet, as so much confection is these days. I was gifted a box of the medal winning chocs and will be buying more for myself once the Christmas over indulgence has faded.”

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Posted 1 year ago

Thank you, that's so great to hear. Welcome to the Chococo family and we look forward to seeing you again very soon 💗️

Posted 1 year ago

“Delivery was good and appreciated heads up that package was branded. The box of chocolates is a gift but looks nice. The chocolate salami looks the part but doesn’t look as good as the pics when you cut it and is not as nice tasting as I’d hoped, but all tastes are different!”

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Posted 1 year ago

Thank you, we're pleased that everything went well with your order and thank you for gifting Chococo. Sorry that the Chocolate Salami wasn't to your taste though. Our Chocolate Salami was a 2 Gold Star Great Taste Award winner in 2018 and is handcrafted with our house 72% Ecuador origin dark chocolate, which itself was a 2023 Gold Great Taste Award winner - that's a lot of Great Taste in one Chocolate Salami!

Posted 1 year ago

“Beautiful chocolates that tasted as good as they looked. The box withstood the delivery process ; nothing was bashed or damaged.”

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Posted 1 year ago

Thank you, we're so pleased to hear that you were impressed. That's a plastic-free packaging yay!

Posted 1 year ago

“I found it difficult to match the chocolates to the card. The flavours were average. Not the best chocolates I have had. Bit disappointing as they were a xmas present.”

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Posted 1 year ago

That is disappointing to hear, we're sorry about that. At the end of the day it's a matter of personal taste and much as we would love to, we have to accept that we can't win 'em all.

Posted 1 year ago

“Great find love the shop and chocolate is even better”

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Posted 1 year ago

We're so glad you found us - welcome to the Chococo famalam!

Posted 1 year ago

“Their response to a delivery problem was prompt and extremely helpful. The chocolates were very good as well!”

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Posted 1 year ago

Shout out to our lovely Customer Care team, and thanks for loving our chocolate 😊️

Posted 1 year ago

“I've been sending my daughter chocolates for a few years now and they are excellent. Their customer service is very good too.”

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Posted 1 year ago

Thanks so much, that's fab to hear 💗️

Posted 1 year ago

“Chococo boxes make excellent Christmas gifts and are always well received by the recipient”

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Posted 1 year ago

Thanks for choosing Chococo 🎁️

Posted 1 year ago

“I bought some chocolates as a gift and the recipient loved them. I received a very quick and efficient service from Chococo and will certainly order from them again in the future.”

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Posted 1 year ago

Welcome to Chococo and we look forward to welcoming you back soon.

Posted 1 year ago

“Such a lovely item and so quickly delivered. Very impressed and would highly recommend”

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Posted 1 year ago

Thank you. We hope to see you back again soon.

Posted 1 year ago

“I think it's the best waiting for a feed back from my gran children!”

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Posted 1 year ago

Thank you! 😊️

Posted 1 year ago

“Superb chocolates. Wonderful chocolae combined with excellent fillings.”

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Posted 1 year ago

So glad you enjoyed them, thank you.

Posted 1 year ago

“my festive chocolates were really lovely and a great combination of different tastes. They looked so pretty too. A great hit with my family this Christmas”

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Posted 1 year ago

Thanks for choosing Chococo and for sharing the joy with your family 💗️

Posted 1 year ago

“Delicious chocolate. Great Xmas present very much appreciated. Thank you”

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Posted 1 year ago

It's great to hear how much you enjoyed it, thank you.

Posted 1 year ago

“I buy these amazing chocolates as a Christmas present for my husband each year and he absolutely loves them. They are not just delicious but also look amazing! The chocolates, presentation and delivery service is a top class - thank you Chococo 😍”

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Posted 1 year ago

Wow, thank you for being such a fabulous Chococo fan!

Posted 1 year ago

“I bought the chocolates for my wife for Christmas. The whole idea is that it's a surprise. The issue I have is your packaging. The words 'CHOCOCO' written all over the box ruined any surprise. I can't be the only person's surprise you ruined at Christmas with your advertising packaging, but you must have worked this out. I'll be looking elsewhere for my plastic free chocolates from now on.”

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Posted 1 year ago

We're for your frustration about us using branded boxes. Our business mentors recommended that our boxes should be branded to show pride in our brand. This is in line with many other premium businesses, especially in the food and drink sector. We make it clear on our "Chocs Away" email that the order will be packed in a branded box so that you can get to the door first if it's a surprise, and the information is also included in the FAQ's on our website. Whatever type of box your order is packed in - branded or unbranded - it will always have a Royal Mail tracking label on which includes our return address, so all it would take is one look at the label to see the box is from Chococo, and there's no way to avoid this. When you place your order, you can always request delivery to a different address - neighbour, friend, work address etc - and we can also change the delivery address up to the day before your order leaves us, and sometimes even on the day of despatch. There are also options with delivery once you have the Royal Mail tracking number as you can change your delivery options on Track & Trace using the Update Delivery Options button.

Posted 1 year ago

“Perfect presents that everyone loved 🥰”

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Posted 1 year ago

Amazing, thank you 💗️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews