Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although expensive for the quantity The oat dark chocolate was very good and the ingredients variant was undetectable. Like all dark chocolate I think dipping in hot drink helps release the taste that isn't always apparent or appreciated cold.”

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Posted 1 year ago

“After a bit of a shaky start, the customer service surpassed expectations and rectified the initial problem. Wouldn't order the vegan chocolates again but the seasonal box was delicious.”

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Posted 1 year ago

Thank you, we're so pleased we managed to sort things out for you and we're thrilled that you loved our Autumn Collection 😊️

Posted 1 year ago

“Very good. Great chocolate”

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Posted 1 year ago

Thanks 😊️

Posted 1 year ago

“Best chocolates available for the price. I was on the search for the ultimate chocolates and disappointed with the the upper class chocolatier box selections. The only comparable chocolates were Paul A Young's selection. Although they were very good they were very expensive. In summary Chococo are the best quality / value for money in my personal experience. My only downside is my attempt to try all the relevant seasons range and buying the larger boxes just gives me 2 chocolates ( sometimes 3) of the exact same flavour. I woukd happily pay a bit extra to get single chocolates covering the whole of that seasons range. Having said that, I hate to think of how much I've spent on Chococo chocolates since I first experienced them.”

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Posted 1 year ago

Thank you for loving Chococo. It sounds like one of our monthly subscriptions would be just the thing for you to try all of our seasonal flavours!

Posted 1 year ago

“Chocolates were really tasty😍 would definitely recommend for children or even yourself!”

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Posted 1 year ago

“Easy to use website and order. Delivered on time and in good packaging. Chocolates themselves were disappointing. Short use by date, chocolate is quite hard. Flavours sounded tempting and were nice.”

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Posted 1 year ago

We're pleased to hear that the ordering and delivery went well and we're thrilled that you enjoyed our flavours. The selections you chose were both fresh selections which do have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 1 year ago

“Have tasted lots of different chocolates.' And these are probably the best . Nothing more to add.”

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Posted 1 year ago

Thank you 💛️

Posted 1 year ago

“Enjoyable chocolates with some unusual flavours.Particularly enjoyed the toffee apple.Criticisms would be the short shelf life(though I understand this)and I also found it difficult to match the picture to the chocolate.”

Helpful Report

Posted 1 year ago

Thank you we're so glad you enjoyed our chocolates. The selection you chose was a fresh selection which does have a short shelf life, and we do make this as clear as possible on the product pages. Being fresh is one of our USP's.

Posted 1 year ago

“Fabulous chocolate as always. But this was a present and the gift message was missing from the parcel so the recipient didn't know who it was from!”

Helpful Report

Posted 1 year ago

Thank you for choosing Chococo for your chocolate gifts, but we're sorry to hear about the missing gift message. It sounds like these weren't saved to the order before it was placed. You just need to click on the Save button once you've composed your message and that will save it to the order. We hope that you'll continue to love Chococo💛️

Posted 1 year ago

“The millionaires shortbread tasted amazing. The only thing that let it down was the chocolate had a defect on it like it had got warm. It was ok as I was sharing it with good friends at work but couldn’t have given it is a gift. The brownie was nice but as it was a rush buy I hadnt noticed it said gluten free. Have to say I don’t like the texture of the gluten free type brownies - would prefer a “normal one” which I can’t easily see if available.”

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Posted 1 year ago

Thank you, we're so glad you loved the Millionaire's Shortbread. It looks like the chocolate may have bloomed if it got warm whilst in transit. It's perfectly harmless - just some of the sugar separating - so it still tastes great. All of our brownies are made with rice flour to make them gluten free and deliciously truffle-like which is our signature brownie style.

Posted 1 year ago

“The chocolates looked fantastic, and have been appreciated. But they were sent to my address and I intended for them to be sent directly ( and anonymously) to the address of the theatre that I included. Maybe I ticked the wrong box somewhere? Anyway my wife sneaked them in and left them without anyone spotting so it all ended up OK”

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Posted 1 year ago

Thank you we're so glad they were well received. We can only deliver to addresses provided on the order, and as there was only one on yours, it sounds like maybe you missed something as you were going through the checkout. All you need to do is provide the delivery address, untick the box if your billing address and the delivery address are different, and then provide the billing address.

Posted 1 year ago

“The items arrived on the date I expected. I'm particularly impressed by your brownies. It is the most delicious brownie I've ever had! Heavenly :)”

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Posted 1 year ago

Thank you, that's great to hear 👼️

Posted 1 year ago

“Very nice and very chocolatey”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Great chocs and all that, but I made a mistake on my order, ordered milk instead of dark, realised straight away but couldn't cancel or change it online. Sent email but didn't get a reply for 4 days. I know it's your policy that a customer can't change an order but this would be a nice thing to add in the future if you're thinking of taking your customer service to the next level.”

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Posted 1 year ago

We're so pleased that you like our chocolates and sorry that we weren't able to change your order. It's not a policy, but simply a system issue. We do all we can to manually resolve issues for customers before orders are despatched and in this instance we simply weren't able to intervene in time, so we're sorry about that. Our customer care team are only available Monday to Friday, so any emails received from Friday evening and over the weekend won't be seen until the Monday. By that time your order had been packed and despatched as per the order.

Posted 1 year ago

“Delicious, but thought expensive for the amount of Chocolate included - the “large” box did not really meet expectations although extremely good. Order delayed due to Bank Holiday, but even then late despite paying for 1st. Class postage.”

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Posted 1 year ago

Thank you, we're so glad that you found our chocolate delicious - that's what we're here for 💛️ Here at Chococo, it's quality over size, and our exquisite hand-crafted, hand-decorated, ethical chocolates are made with local ingredients and love. The large box contains 25 of these beauties. We despatched your order the next working day as promised and your delivery arrived the day after, so there wasn't a delay - less than 24 hours from despatch to delivery.

Posted 1 year ago

“Lovely wrapped chocolates heard that they were some of the best dark chocolates he’d ever had .”

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Posted 1 year ago

Thank you, we're so glad that they were so well received.

Posted 1 year ago

“Amazing fresh chocolates but didnt realise the very short shelf life. So tricky getting for a birthday present in advance as the date ran out before the birthday.”

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Posted 1 year ago

We're so glad that you thought they were amazing, but sorry you missed all the alerts we put on our product pages for our fresh chocolates! We clearly show the 'Eat by' date on the photo and state that they contain fresh ingredients so they need to be eaten quickly. You can even select a delivery date in the future so we deliver our freshest chocolates when you want them, just perfect to order for birthdays!

Posted 1 year ago

“Well packaged and delivery was great. We liked the raspberry chocolate but didn't get the banana flavour in the oat milk chocolate.”

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Posted 1 year ago

Thank you! Our Cheeky Monkey Chocolate Bar is handcrafted with our Oat M!lk chocolate, studded with sweet, crunchy banana chips and sprinkled with cinnamon, so the banana flavour should come through from the chips.

Posted 1 year ago

“Love the product but this is the second time I have sent a gift from Chococo and you forgot to add the gift message so recipient has no clue who it’s from ! Otherwise great product and service”

Helpful Report

Posted 1 year ago

Thank you for choosing Chococo for your chocolate gifts, but we're sorry to hear about the missing gift messages. It sounds like these weren't saved to the order before it was placed. You just need to click on the Save button once you've composed your message and that will save it to the order. We hope that you'll continue to love Chococo and we hope that next time we'll be able to get it 100% perfect for you 💛️

Posted 1 year ago

“VERY NICE CHOCOLATES ALTHOUGH VERY SHORT SHELF”

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Posted 1 year ago

Thank you! Yes, our fresh chocolates are made with fresh ingredients and so have a short shelf life, but they don't tend to hang around for long any way 😁️

Posted 1 year ago

Chococo is rated 4.8 based on 8,143 reviews