Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 8,143 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 8,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

135

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My £25 Easter egg (a present for a friend) turned up in 30 pieces and with no packaging - dreadful!”

Helpful Report

Posted 3 years ago

“Transaction based experience from a company that’s should be providing more, especially in the current environment where store visits are not possible. Perfect example of a, ‘can’t be bothered’ attitude,... feeling of a it’s a company chocolate and if you're not happy and don’t return as a repeat customer I don’t care as it’s not my company!! My comments are based on the recent online order experience, not the chocolates themselves which I believe are excellent. If I wasn’t purchasing for family who like this chocolate brand, I would not buy from this company again!”

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Posted 3 years ago

“Bland, weird texture and not much of it for the price. Very disappointed.”

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Posted 3 years ago

“Really disappointing. I have purchased eggs and chocolates from you for easter for some time. I made 2 orders last week, one for my daughter and another for my son. The first was delivered no issue but the second one not at all. When advising off the non delivery you contacted the recipient and essentially advised him that he should go searching for the missing item which is not very professional, delivery was paid for and it is up to the sender to track this down. Really not the level of service I had come to expect from you.”

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Posted 3 years ago

“Unfortunately paid for Easter egg to be sent at a later date and it was sent the next day which was too early, called to enquire - could not do anything about it.”

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Posted 3 years ago

“Chocolate excellent but mistakes on both gift deliveries : a requested gift card not enclosed on one and delivery instructions not followed on the other. When queried told it was our mistakes despite on-line orders being witnessed as correct by us!”

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Posted 4 years ago

Dear Mr & Mrs C, Thank you for your custom and for taking the time to send us your feedback despite having already been in contact with us. We are sorry to hear that you are so unhappy with our service but I have checked your orders on the system and can see that one has no gift message on the order (and it was sent to your home address) so we wouldn't have known that you wanted a gift message. With regards to the delivery request not being followed on the other order, what Royal Mail will actually do for individual orders is sadly beyond our control. We do our very best to get orders out exactly as our customers have stated on their orders but if there is no gift message on the order, we cannot send one! We hope that the chocolates were all enjoyed despite your distress at these issues for you. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Nicely presented, but the chocolates just were not as nice as expected for the price. I am very gutted.”

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Posted 4 years ago

Dear Caroline, Thank you for your custom and for your feedback. We are sorry to hear that you didn't find the milk chocolate selection box to your taste as it is filled with many award-winners and some of our most popular chocolates with our customers both online & in our chocolate houses. They are handmade with single origin milk chocolate from Venezuela and fresh Dorset cream in the ganache-filled variants or other flavours like caramel or crunchy honeycombe which we make here at Chococo. The price reflects their handmade nature and the quality of the chocolate and local ingredients that we work with. We are sorry again to hear that they weren't to your taste. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Extremely disappointed with the flavours and the menu didn't match the products in the box, so very misleading. Would never purchase again!”

Helpful Report

Posted 4 years ago

We hope you feel happy now that you have given us such a poor review Sarah. I am sad to see this given the several email interactions we had and the long explanation I supplied in good faith about all the sweeter chocolates in the box that you hadn't yet tasted, after we received your initial complaint about the few you had tried (mostly dark chocolate ones) being too bitter. It would have been polite to respond to that email for us to follow up further but instead you go for the easy option of giving us an anonymous one star review. We fully appreciate that our chocolates are quite different to mass produced commercial brands and that you clearly have a different palette preference when it comes to chocolate. We hope that you enjoy buying from elsewhere in the future. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Hi, the chocolates are nice but the range is so small. The first 3 I chose from the card weren’t in the box. There were only about 6 different choices in total. For the money I would expect to sample most on the card.”

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Posted 4 years ago

“The main thing is it took ages to arrive. It was a gift and I had no idea it hadn't arrived for xmas.”

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Posted 4 years ago

Thank you for taking the time to send us your feedback but we are a bit confused as we have checked back to your order. We see that it was placed after we had closed our Christmas order book and the item you ordered was clearly marked as being available for delivery from January, which is what we did. We are sorry if you did not see any of those flags on our website but we had them both on the homepage and on the product page for all our items, both in the words and a flag on the product photo. Best regards, Claire Burnet co-founder

Posted 4 years ago

“The chocolates I ordered were eaten straight away, however, they weren't fresh as a number of them were off. It may be that the cream used in some of them wasn't fresh, which is disappointing.”

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Posted 4 years ago

“Ordered on 2/12 arrived on the 18/12 too late for the recipients as they had already left for Christmas. I appreciate it is difficult times but never expected it to be so late. Wasted as they aren’t back until Jan.”

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Posted 4 years ago

Dear Mandy, We are very sorry to hear that the box arrived after the recipients had already left for Christmas as the box was sent out in good time with fresh Christmas flavours given your Christmas message, but don't worry, we will start their subscription again in January and extend it by definition, so they will not be wasted. I have checked with our team and they have confirmed that they haven't had any communication with you about this, so please can you contact us on info@chococo.co.uk to confirm that the recipients are now back and able to receive a box now before we send any more out? Best regards, Claire Burnet co-founder

Posted 4 years ago

“Xmas chocolates sent out too early and when I queried this with the company got a very patronising email back from Claire telling me how wonderful their product is and that I should not be disappointed that when my presents that will be given on Xmas day and my family only have 6 days shelf life to eat them I should simply explain that they are lucky to have them as they are a xmas luxury such as Salmon or macarons. I think Claire should remember that usually the customer decides how good a product tastes.”

Helpful Report

Posted 4 years ago

So much for trying to give good customer service but I am 'patronising' for trying to explain how different our chocolates are. Hey ho, all I was trying to do was explain that our chocolates are fresh and would be fine to eat over Christmas like other fresh products - not that the recipients would be lucky to have them. I definitely didn't say that! How words can get twisted. All I can say now is that I hope this customer's family enjoyed eating them. Claire Burnet co-founder

Posted 4 years ago

“Chox have not arrived - a month after ordering.”

Helpful Report

Posted 4 years ago

Dear Ian, Andy was in contact with you about this before Christmas and we see that they have now been delivered but after Christmas, not the 17th December as you originally requested. Royal Mail made a real meal of this parcel didn't they. Sadly, once parcels leave us, how long they take to arrive is out of our control but we will back in the office on Monday to sort a refund for you and separately, we will go into battle with Royal Mail about why your parcel spent over 10 days in transit instead of 3 days. We are sorry that this happened but this year Royal Mail did have more challenges than normal and whilst most parcels made it ok, they struggled in some cases and we fully appreciate how frustrating it is for everyone and also for us as we work our socks off to despatch our freshly made chocolates in good time to meet our customers requested delivery dates. Best wishes, Claire Burnet co-founder

Posted 4 years ago

“I am not happy as my receiver didn’t received any note on the date of the delivery and they were actually at home.”

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Posted 4 years ago

Dear Charisse, We are sorry to hear that you are so unhappy with our service that you have given us a 1 star review but we are a bit confused as according to the order i can see on the system, this parcel was coming to your home address and you would have been able to track its journey given you had the tracking details. Once the items leave us, we are in the hands of Royal Mail & their international partners and can only go by the information that is provided by them. The tracking information now says that it has been delivered. I hope that the chocolates were enjoyed and thank you for your custom. Best regards, Claire Burnet co-founder

Posted 4 years ago

“Not received my order yet so can't review”

Helpful Report

Posted 4 years ago

Dear Brian, As you can see from your tracking information and your communication with us, your order is at the Royal Mail Jubilee distribution office in West London - sadly, as we have already explained, this is beyond our control so we can only hope that your order is delivered to you by Thursday. Please do get in touch with us again on info@chococo.co.uk in the new year if it doesn't turn up in time and we will refund you and separately will go into battle with Royal Mail for compensation. Please be aware that we are a small business and a 1 star review for something that we cannot control when we sent your order out to meet the timing you requested, is very disheartening - we are not in control of Royal Mail! We wish you and your family a Happy Christmas despite everything that is going on in the world. Best wishes, Claire Burnet co-founder

Posted 4 years ago

“Delivered on the wrong date, which meant the person was out. The driver left them in the middle of the lawn in bright sunshine, despite having perishable on the box. They were saved by a neighbour who noticed them, all in all not a good experience.”

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Posted 4 years ago

“I still did not received my money and the order was returned to the buyer”

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Posted 4 years ago

“Ordered one day - delivered the next. Bought as gift instead of Easter eggs - much enjoyed”

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Posted 4 years ago

“I’ve already emailed Chococo although no one has replied to say that the chocolate (bought as an Easter gift) was stale and as a result my husband has thrown it out.”

Helpful Report

Posted 4 years ago

Chococo is rated 4.8 based on 8,143 reviews